Day: December 7, 2018

Fast4ward 2019: Next Wave Contact Centers, CX + AI

Fast4ward  Vol.2  No.3  |  4th Quarter 2018  |  Next Wave 2019 Issue WHAT will the Next Wave convergence of contact centers, customer experience, and artificial intelligence look like? In a […]

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Channels, Metrics for Contact Centers in 2019

Contact centers, making meaningful connections in 2019, will use new technologies, engage in new channels, and assess performance against new metrics. Updated from 08:07AM of 20 November 2018 New Tech, […]

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