A new iteration of Versant skills test, the world’s most comprehensive, most reliable automated English language test has been announced in the Philippines today, setting the stage for faster, more accurate and efficient, and more dynamic workplace communication skills benefiting the contact center industry.
This was revealed by Pearson, the acknowledged global leader in automated learning and language testing, together with TeleDevelopment Services, a top provider of information technology and business processes management (IT-BPM) solutions, primarily for human resources development, consulting and training, as well as digital recruitment and digital marketing.
Pearson announced that it has developed the Versant 4 Skills Essential Test, in order to help organizations in easily and quickly identifying qualified job applicants, with the right level of English language skills to succeed in today’s business environment.
Measuring proficiency in all four skill sets of reading, writing, listening, and speaking, this 30-minute Versant web-based test aims to ensure that prospective employees primarily for call centers and other IT-BPM industries will be ready for multi-channel communication requirements.
Pearson and TeleDevelopment revealed that with the Versant 4 Skills Essential Test, there will be quicker and more reliable results as well as “bullet-proof automatic scoring,” virtually indistinguishable from human scorers, using patented speech and text processing technology.
This web-delivered test for productive (speaking and writing) and passive (listening and reading) skills aims to ensure that future employees will be ready for multi-channel communication needs. Moreover, a tester can take this flexible web-based test on all major web browsers including Chrome, Firefox, Safari, and Internet Explorer.
According to Pearson and TeleDevelopment, prospective employees demonstrating proficiency in all Versant four skill sets will be able to seamlessly transition between any communication medium, including via phone, chat, social media, and email.
Leveraged by the world’s biggest corporations to provide a fairer, more consistent, and efficient option for evaluating language and communication skills, Versant has been used increasingly due to its ability to offer fast, versatile, reliable, affordable, and accurate language testing on a broader scale.
As most businesses everywhere need employees with excellent English communication skills, and as more businesses communicate online and by phone, a job candidate must also be able to read, write, and comprehend English, aside from just speaking good English, according to Pearson and TeleDevelopment.
The two IT-BPM partners stressed that with the emergence of multi-channel communication channels via phone, email, and chat, the consequence of being unable to get employees with poorer English language skills can result in negative experiences not only for customers and colleagues but also for business partners.
--
About TDS Global Solutions (formerly TeleDevelopment Services Inc.)
TDS has established key partnerships with organizations to serve and stimulate growth in the IT-BPM industry. It has spent decades providing outsourcing solutions, management consulting services,talent assessments, executive recruitment, and vendors election &management for crucial departments of call center operations. For more info, please email TDS at marketing@tdsgs.com or dial US number(1-888) 788-4441.
