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Find the best outsourced solution for your organization

Contact Center Outsourcing Services
BPO
Tech Support
Sales
Chat Support
Customer Support
Back Office Services

Why choose our outsourcing services

Leverage our experience to confidently find the right outsourcing organization.
Review a variety of detailed RFP responses prepared to your specifications. Let us do the heavy lifting in preparing your RFP documentation.
There are little to no fees to use our outsource advisory services. Our fees are generally paid by the referral agreements with the partner you select.
Get detailed insight and access to our global contact center network
100,000+
Agents
30+
Countries
95%
Average CSAT Score

Our Process

We map your company needs, with our operational experience, and vendor knowledge base to help identify solution providers to best satisfy your client’s requirements.
Needs Analysis
and Profile
Develop a deep understanding and creation of a blueprint of your company's outsourced requirements.
Outsourced Vendor
RFP Process
Create an RFP specific to your company’s requirements and then leverage our extensive BPO database to shortlist the contact centers that best meet the specifications.
Outsource Vendor Evaluation
We validate best fit contact centers and provide a set of specific outsourcing options and their related benefits.
Outsource Vendor Selection
We help facilitate and simplify the selection, coordination, and contract negotiations.

We support a variety of industries

Healthcare
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Finance
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Technology
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Insurance
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Hospitality
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Communications
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Find the Right Outsource Location for Your Business

Contact Center Outsourcing Services FAQ

What is contact center outsourcing?

Contact center outsourcing is a type of service where businesses or corporations contract a third-party source to handle certain interactions with customers or clients.

What services do outsourced contact centers provide?

The services provided by outsourced call centers can range in terms of form and function.  Their services include customer service, sales processes, or even tech support. The way contact centers operate is multi-faceted, with representatives using telephones, email, or chat.

How much do contact center outsourcing services cost?

Contact center outsourcing costs can range due to many different factors. For a comprehensive plan on how outsourcing a call center can assist your business, feel free to fill out this form, or call us at (888) 788-4441.

Where can I contract outsourced call centers?

For the last thirty years, TDS Global Solutions has been aligning clients with outsourced call centers. They provide contact center matching and have vast experience in providing language testing to call center agents. To speak with someone about contracting outsourced call centers at your business, feel free to fill out this form, or call us at (888) 788-4441.

What are some locations where you can outsource contact center services?

While contact center outsourcing is popular around the world, some specific countries that offer services include The Philippines, Mexico, Brazil, Germany, Jamaica, Dominican Republic, Colombia, South Africa, and Spain.