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Blended AI, Chatbots for CX 2019

Chatbots help human agents become more effective. These include predicting intent, suggesting responses, taking actions, replying automatically, and handling standard workflows.   How Blended AI, Chatbots and Human Agents can […]

Channels, Metrics for Contact Centers in 2019

Contact centers, making meaningful connections in 2019, will use new technologies, engage in new channels, and assess performance against new metrics. Updated from 08:07AM of 20 November 2018 New Tech, […]

Career Fair IT-BPM: 2,000+ University Students

Over 2000 students joined the first ever IT-BPM career fair at SM Aura, BGC on Nov. 5. and TeleDevelopment also participated in the booth exhibit.   IT-BPM Career Fair […]

Design Thinking and Customer Empathy

When customers like your design thinking, they can easily fall in love with your products — and services. Design is not just what it looks and feels like, Steve Jobs […]

The New Work Order: Blueprint of Tomorrow

NEW WORK ORDER. The rise of the gig economy, AI and robotics will be among the trends of the future of work. Hence, businesses will have to learn how translate them […]

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