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We help companies select the most qualified
outsourced partners

Nearshore | Offshore | Domestic

TDS Global Solutions leverages 30 years
of call center and BPO outsourcing experience

to help advise and match organizations to the most qualified outsourced solutions.
Vendor Selection
When it comes to business, nothing is more important than protecting your brand and driving a trusted customer experience! 

We’ve spent thousands of hours screening nearshore, offshore, and domestic based outsourced providers, to build a knowledge base of who's who based on vertical expertise, management strength, quality operating practices, price and much more.
We map your company needs, with our operational experience, and vendor knowledge base to help identify solution providers to best satisfy your client’s requirements.

Vendor Selection Benefits

Deciding where to outsource is a major decision. Leverage our experience to confidently find the right outsourcing organization.
Review a variety of detailed RFP responses prepared to your specifications.  Let TDS do the heavy lifting in preparing your RFP documentation.
There are little to no fees to use our outsource advisory services. Our fees are generally paid by the referral agreements with the partner you select.

Get detailed insight and access
to our global contact center network

100,000+
agents
30+
countries
95%
average CSAT score

Minimize internal operating expense while increasing operational performance.

Focus on your core business, knowing your customers are having a positive experience with an outsourced partner that is an extension of your organization.

Inbound/ Outbound
Voice / Non-voice
Multilingual
Omni Channel Support

Specializing in a variety of support services.

Back Office
Customer Care
Content Moderation
Sales
Tech Support
Chat
Supporting a variety of industries
Healthcare
Finance
Technology
Insurance
Hospitality
Communications

Our Process

Needs Analysis
and Profile
Develop a deep understanding and creation of a blueprint of your company's outsourced requirements.
Outsourced Vendor
RFP Process
Create an RFP specific to your company’s requirements and then leverage our extensive BPO database to shortlist the contact centers that best meet the specifications.
Outsource Vendor Evaluation
We validate best fit contact centers and provide a set of specific outsourcing options and their related benefits.
Outsource Vendor Selection
We help facilitate and simplify the selection, coordination, and contract negotiations.
Get a free Vendor Selection quote
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