Save over 50% on costs by outsourcing your call center services to Guatemala
With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.
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Average CSAT Score
For US businesses, Guatemala is an ideal location for call center outsourcing for a number of reasons. For starters, it’s conveniently located in the Central Standard Time Zone, facilitating optimal communication between the two countries.
Call centers are located among central business districts, tech hubs, and universities, offering a highly educated pool of workers from which to draw. The BPO sector is continuing to grow, with Guatemala becoming one of the leading Central American countries for it.
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Population
16.86 million
Youth Unemployment Rate (ages 15-34)
4.88%
GDP
$77.6 billion USD
Working Age Population (15-64)
3 million
Business Language(s)
English and Spanish
Call Center Industry Growth Rate
Expected CAGR of 15% from 2021-2025
The BPO industry is flourishing, and companies are choosing to outsource their call centers to Guatemala because it has some of the lowest wages compared to call centers in other Central American countries. Businesses can save up to 70% in labor costs by outsourcing to Guatemala versus managing in-house.
On top of cost savings, the US is often in need of bilingual representatives, and outsourcing to Guatemala provides a larger pool of bilingual speakers compared to the US workforce. Guatemalan call center agents are also known for their neutral Spanish accents, making them ideal for supporting the diverse Hispanic market in the US.
Call centers are primarily located in Guatemala City, as well as strategically around the country’s central business districts, tech hubs, and universities, providing employers a large pool of educated and skilled workers.
For bilingual call center workers in Guatemala, the average salary is between $500-$600 USD per month—or a $7,200 annual salary. Non-bilingual agents can still make between $300-$400 USD per month. Compare these costs to those in the United States, where agents can expect to make around half that annual salary every month.
One of the biggest advantages of outsourcing in Guatemala is the labor cost savings incurred by US companies. Additionally, the population is 70% people that are under the age of 30, offering a large pool of workers to fill call center positions.
Guatemala’s convenient location in the Central Standard Time Zone allows for easy communication between call center agents, clients, and the outsourcing companiy itself. The country's proximity to the US makes traveling between the two countries easy, efficient, and cost-effective.
As part of the Central American Free Trade Agreement (CAFTA) and well-connected internationally, Guatemala offers foreign companies access to other countries in the region via strategic trade agreements.
Starting a call center in Guatemala (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.
