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Colombia Call Center Outsourcing

Save over 50% on costs by outsourcing your call center services to Colombia

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About the Call Center Industry in Colombia

Colombia is one of the top destinations for call centers and overall business process outsourcing (BPO). With a population of over 50 million, Colombia has the 3rd largest labor force and 4th largest BPO market in Latin America.

AT Kearney has rated Colombia as one of the top 10 destinations for outsourcing across the globe. Because of its large and well-educated contact center workforce, hundreds of companies in North America and around the world are outsourcing their back-office services here.

Why do companies outsource call center operations to Colombia?

Labor Pool

  • 3rd largest labor force and 4th largest call center market in Latin America
  • Large, educated, high-quality workforce that is fluent in English
  • Savings of 50% on average compared to US nearshore operation rates
  • Operations in 6 large cities with over one million residents: Bogota, Medellin, Cali, Barranquilla, Bucaramanga, and Cartagena

Business Climate

  • Responsible for over 13% of BPO sales in South America
  • Contact centers are responsible for over 50% of the telecommunication market
  • Solid labor laws in place to protect workers
  • Remote and work-from-home positions are available for most call center agents

Infrastructure

  • 11 submarine communications cables, allowing for exceptional international connection
  • High-speed internet and data transmission
  • Excellent technology, telephone, infrastructure, and utility connections
  • Support from the US government

Country

  • Shares a time zone with most of the eastern US
  • Strong economic and cultural relationship with the US
  • Solid education systems that are producing a strong, eager workforce
  • Stable and business-friendly economy

US Companies With a Presence in Colombia

Amazon
HubSpot
Starbucks
Victoria's Secret
GAP
Forever 21
Marriott
Versace

Statistics About Colombia

Population

50.3 million

Youth Unemployment Rate (ages 15-34)

20.01% unemployment

GDP

$323.6 billion USD

Working Age Population (15-64)

32.9 million

Business Language(s)

English and Spanish

Call Center Industry Growth Rate

3.8%

Frequently Asked Questions

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How much does it cost to outsource a call center to Colombia?
Compared to US and Canadian pricing, it is much cheaper to outsource business in Colombia. US and Canada call center rates average around $15-$45 an hour, while Colombia rates average around $8-$18 an hour.
Why do so many companies in the US outsource their support teams to Colombia?
US companies are deciding to outsource to Colombia because of Colombia’s cheaper rates, eager and growing workforce, and excellent infrastructure. Colombia has the 4th largest BPO industry in all of Latin America, making it a desirable option for companies looking to outsource customer service relations and technical support.
Where are most call centers in Colombia located?
The primary locations for Colombian call centers are Bogota and Medellin, the country’s two most densely populated cities.
What are the cost savings for US companies outsourcing call centers to Colombia?
Most companies outsourcing to Colombia will see most of their savings in labor costs. However, outsourcing is also cost-efficient in terms of hiring, training, and recruiting costs. Companies outsourcing call centers to Colombia average savings of around 40-50%.
What are the advantages of outsourcing call center services to Colombia?
Aside from the cost savings, outsourcing to Colombia has a number of other advantages, including its shared time zone with the US. Colombia has been referred to by some as the most business-friendly country in Latin America. The Colombian BPO market has seen major growth in the past few years, and that growth is expected to continue.

On top of that, over 99% of Colombians speak fluent Spanish, making Colombia a great option for US companies looking for bilingual talent.