Save over 50% on costs while gaining access to a skilled, bilingual workforce. Let us connect you with a trusted Colombian call center partner ready to deliver exceptional service.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
With a network of proven vendors, TDS Global Solutions makes it simple to find the right Colombian call center partner. Whether you need inbound customer service, outbound sales, or back-office support, we match you with providers who meet your goals and budget.
Companies Served
Global Agents
Countries
Average CSAT Score
Colombia is one of the top destinations for call centers and overall business process outsourcing (BPO). With a population of over 50 million, Colombia has the 3rd largest labor force and 4th largest BPO market in Latin America.
AT Kearney has rated Colombia as one of the top 10 destinations for outsourcing across the globe. Because of its large and well-educated contact center workforce, hundreds of companies in North America and around the world are outsourcing their back-office services to Colombian call centers.
Phone-based support that manages customer questions as they come in, helping you respond faster and more consistently.
Flexible support designed to handle everyday customer needs, maintaining quick response times and a consistent service experience.
Assistance with appointment scheduling tasks, which creates a smoother process for booking and follow-ups.
Targeted lead qualification that identifies real opportunities, helping you keep the pipeline full without wasting internal resources.
Ongoing system monitoring and technical issue resolution that reduces downtime and keeps operations running smoothly.
Reliable support for data entry, billing, and admin work that improves accuracy and keeps internal teams focused on priorities.
Support for a range of campaigns, including product promotions, customer outreach, surveys, and service reminders.
Sales support that drives revenue growth by improving operations and lowering customer acquisition costs.
Population
53.48 million
Youth Unemployment Rate (ages 15-34)
19.8% unemployment
GDP
$418.5 billion USD
Working Age Population (15-64)
41.7 million
Business Language(s)
English and Spanish
Call Center Industry Growth Rate
3.8%
With over 30 years of experience, TDS Global Solutions has helped businesses across industries find the ideal outsourcing partners to meet their unique business needs. Whether supplementing an in-house team or fully outsourcing, businesses benefit from expert call center agents handling a range of outbound tasks.
Here’s a snapshot of just a few of the industries that can benefit from outsourcing outbound call center services:
Patient outreach, appointment setting, follow-ups, and proactive engagement for medical, dental, vision, and related industries to improve care and reduce no-shows.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Patient outreach, appointment setting, follow-ups, and proactive engagement for medical, dental, vision, and related industries to improve care and reduce no-shows.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Finding the right outsourcing partner can be overwhelming. With our call center consulting services, you get expert guidance in choosing a provider that matches your goals, budget, and operational needs. We handle the vetting process, making sure the partner you work with has a strong track record and experience in your industry. By working with us, you avoid the risks of trial-and-error selection and gain confidence knowing your outsourcing partner is equipped to deliver reliable results and meaningful cost savings.
From planning to execution, our partners help you improve performance, simplify workflows, and manage costs more effectively. Here’s how it works:
Compared to US and Canadian pricing, it is much cheaper to outsource business in Colombia. US and Canada call center rates average around $15-$45 an hour, while Colombia rates average around $8-$18 an hour.
US companies are deciding to outsource to Colombia because of Colombia’s cheaper rates, eager and growing workforce, and excellent infrastructure. Colombia has the 4th largest BPO industry in all of Latin America, making it a desirable option for companies looking to outsource customer service relations and technical support.
The primary locations for Colombian call centers are Bogota, Barranquilla, and Medellin, the country’s most densely populated cities.
Most companies outsourcing to Colombia will see most of their savings in labor costs. However, outsourcing is also cost-efficient in terms of hiring, training, and recruiting costs. Companies outsourcing call centers to Colombia average savings of around 40-50%.
Aside from the cost savings, outsourcing to Colombia has a number of other advantages, including its shared time zone with the US. Colombia has been referred to by some as the most business-friendly country in Latin America. The Colombian BPO market has seen major growth in the past few years, and that growth is expected to continue.
On top of that, over 99% of Colombians speak fluent Spanish, making Colombia a great option for US companies looking for bilingual talent.
