Nearshore Talent, Built to Scale
TDS matches you with bilingual, scalable call center providers in Colombia, close to home. Reach out to save up to 50% on costs.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
With a network of proven vendors, TDS Global Solutions makes it simple to find the right Colombian call center partner. Whether you need inbound customer service, outbound sales, or back-office support, we match you with providers who meet your goals and budget.
Companies Served
Global Agents
Countries
Average CSAT Score
Colombia is a leading destination for call centers and business process outsourcing in Latin America. With a population of over 50 million, it has one of the region’s largest labor forces and BPO markets. AT Kearney has ranked it among the top global outsourcing destinations, highlighting its strong infrastructure, government support, and growing industry reputation.
Companies across North America and other regions choose Colombian call centers for their well-educated, bilingual workforce and experience with international clients. Competitive labor costs, skilled talent, and reliable service make Colombia a smart option for outsourcing customer support and back-office operations.
Colombia offers high-quality, cost-effective contact center support for companies that need reliable service. Providers can handle customer inquiries, technical support, sales support, and back-office functions based on your business needs.
Below are some of the most common services available through Colombia-based outsourcing providers:
Phone-based support that manages customer questions as they come in, helping you respond faster and more consistently.
Omnichannel support designed to handle everyday customer needs, maintaining quick response times and a consistent service experience.
Assistance with appointment scheduling tasks, which creates a smoother process for booking and follow-ups.
Targeted lead qualification that identifies real opportunities, helping you keep the pipeline full without wasting internal resources.
Ongoing system monitoring, help desk support, and technical issue resolution that reduces downtime and keeps operations running smoothly.
Reliable support for data entry, billing, and admin work that improves accuracy and keeps internal teams focused on priorities.
Support for a range of campaigns, including product promotions, customer outreach, surveys, and service reminders.
Sales support that drives revenue growth by improving operations and lowering customer acquisition costs.
Population
53.9 million
Youth Unemployment Rate (ages 15-34)
14.0% unemployment
GDP
$438 billion USD
Working Age Population (15-64)
36.99 million (World Bank, 2024)
Business Language(s)
English and Spanish
Call Center Industry Growth Rate
3.8%
With over 30 years of experience, TDS Global Solutions has helped businesses across industries find trusted outsourcing partners that align with their specific goals. Whether supplementing an in-house team or building a scalable outsourced operation, companies gain access to skilled call center agents who support inbound, outbound, and back-office functions.
Here’s an overview of just a few of the industries that can benefit from outsourcing Colombian call center services:
Agents handle scheduling, reminders, and insurance checks, reducing no-shows and easing the workload on in-office staff.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Agents handle scheduling, reminders, and insurance checks, reducing no-shows and easing the workload on in-office staff.
Agents manage order support, returns, and cart recovery, helping brands protect revenue and strengthen customer engagement.
Agents qualify leads and book showings, allowing brokers to focus on negotiations and closing deals.
Agents support account inquiries and fraud alerts with compliance in mind, reducing pressure on internal teams.
Agents assist with billing, upgrades, and troubleshooting, helping improve retention and customer satisfaction.
Agents coordinate reservations and guest inquiries, supporting higher occupancy and better guest experiences.
Finding the right outsourcing partner takes time and due diligence. With our BPO consulting services, you receive customized recommendations based on your business priorities while our team manages provider research and evaluates experience, performance history, and operational fit.
Working with TDS Global Solutions reduces the uncertainty that often comes with outsourcing and connects you with vetted call center partners in Colombia that can control costs and improve service outcomes over time. Here’s how it works:
Talk to an Outsourcing Expert
Tell us your goals and budget. We'll walk you through provider options and the right next step.
It costs between $14 and $18 per hour to outsource call center services to a reputable partner in Colombia. These are fully-loaded hourly rates that include all operating costs such as wages, taxes, benefits, facilities, IT infrastructure, management, and other business expenses.
Colombia offers a skilled workforce with strong language capabilities and cultural alignment with North American customers, making it a cost-effective nearshore option. The final price can vary depending on the type of BPO services and whether you choose dedicated or shared staff.
Overall, Colombia provides a reliable and affordable solution for companies seeking quality customer support.
The primary hubs for Colombian call centers are Bogotá, Barranquilla, and Medellín, which are among the country’s largest and most densely populated cities.
These cities not only provide access to well-educated, multilingual customer support professionals but also benefit from strong transportation networks and supportive government initiatives that strengthen Colombia’s position in the global outsourcing market.
Languages commonly spoken in Colombian call centers include Spanish as the primary language, along with fluent English, and, in some cases, Portuguese and other languages, depending on client demand.
The quality of customer service in Colombian call centers is high, with well-trained agents, strong language skills, and a focus on professionalism and customer satisfaction.
You can search for reputable call center service providers in Colombia by exploring online directories, reading verified reviews, reviewing case studies, and speaking directly with potential vendors to assess their experience and fit.
TDS Global Solutions can manage the research and vetting process on your behalf, helping you avoid trial and error and connect with a provider that aligns with your goals.
Colombia offers strong bilingual talent, a shared time zone with the U.S., and a maturing BPO market, but companies should evaluate regional differences carefully since cost, talent depth, and infrastructure vary between hubs like Bogotá, Medellín, and Barranquilla. Confirming a provider's specific city-level capabilities is an important part of vendor selection.
