Save over 50% on costs while gaining access to a skilled, bilingual workforce focused on delivering a strong customer experience.
TDS Global Solutions can connect you with a trusted Colombian call center partner ready to deliver exceptional service.
With a network of proven vendors, TDS Global Solutions makes it simple to find the right Colombian call center partner. Whether you need inbound customer service, outbound sales, or back-office support, we match you with providers who meet your goals and budget.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
With a network of proven vendors, TDS Global Solutions makes it simple to find the right Colombian call center partner. Whether you need inbound customer service, outbound sales, or back-office support, we match you with providers who meet your goals and budget.
Companies Served
Global Agents
Countries
Average CSAT Score
Colombia is a leading destination for call centers and business process outsourcing in Latin America. With a population of over 50 million, it has one of the region’s largest labor forces and BPO markets. AT Kearney has ranked it among the top global outsourcing destinations, highlighting its strong infrastructure, government support, and growing industry reputation.
Companies across North America and other regions choose Colombian call centers for their well-educated, bilingual workforce and experience with international clients. Competitive labor costs, skilled talent, and reliable service make Colombia a smart option for outsourcing customer support and back-office operations.
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Colombia offers high-quality, cost-effective contact center support for companies that need reliable service. Providers can handle customer inquiries, technical support, sales support, and back-office functions based on your business needs.
Below are some of the most common services available through Colombia-based outsourcing providers:
Phone-based support that manages customer questions as they come in, helping you respond faster and more consistently.
Omnichannel support designed to handle everyday customer needs, maintaining quick response times and a consistent service experience.
Assistance with appointment scheduling tasks, which creates a smoother process for booking and follow-ups.
Targeted lead qualification that identifies real opportunities, helping you keep the pipeline full without wasting internal resources.
Ongoing system monitoring, help desk support, and technical issue resolution that reduces downtime and keeps operations running smoothly.
Reliable support for data entry, billing, and admin work that improves accuracy and keeps internal teams focused on priorities.
Support for a range of campaigns, including product promotions, customer outreach, surveys, and service reminders.
Sales support that drives revenue growth by improving operations and lowering customer acquisition costs.
Population
53.9 million
Youth Unemployment Rate (ages 15-34)
14.0% unemployment
GDP
$438 billion USD
Working Age Population (15-64)
42 million
Business Language(s)
English and Spanish
Call Center Industry Growth Rate
3.8%
With over 30 years of experience, TDS Global Solutions has helped businesses across industries find trusted outsourcing partners that align with their specific goals. Whether supplementing an in-house team or building a scalable outsourced operation, companies gain access to skilled call center agents who support inbound, outbound, and back-office functions.
Here’s an overview of just a few of the industries that can benefit from outsourcing Colombian call center services:
Agents handle scheduling, reminders, and insurance checks, reducing no-shows and easing the workload on in-office staff.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Agents handle scheduling, reminders, and insurance checks, reducing no-shows and easing the workload on in-office staff.
Agents manage order support, returns, and cart recovery, helping brands protect revenue and strengthen customer engagement.
Agents qualify leads and book showings, allowing brokers to focus on negotiations and closing deals.
Agents support account inquiries and fraud alerts with compliance in mind, reducing pressure on internal teams.
Agents assist with billing, upgrades, and troubleshooting, helping improve retention and customer satisfaction.
Agents coordinate reservations and guest inquiries, supporting higher occupancy and better guest experiences.
Finding the right outsourcing partner takes time and due diligence. With our BPO consulting services, you receive customized recommendations based on your business priorities while our team manages provider research and evaluates experience, performance history, and operational fit.
Working with TDS Global Solutions reduces the uncertainty that often comes with outsourcing and connects you with vetted call center partners in Colombia that can control costs and improve service outcomes over time. Here’s how it works:
Compared to US and Canadian pricing, it is much cheaper to outsource business in Colombia. US and Canada call center rates average around $15-$45 an hour, while Colombia rates average around $8-$18 an hour.
US companies are deciding to outsource to Colombia because of Colombia’s cheaper rates, eager and growing workforce, and excellent infrastructure. Colombia has the 4th largest BPO industry in all of Latin America, making it a desirable option for companies looking to outsource customer service relations and technical support.
The primary locations for Colombian call centers are Bogota, Barranquilla, and Medellin, the country’s most densely populated cities.
Most companies outsourcing to Colombia will see most of their savings in labor costs. However, outsourcing is also cost-efficient in terms of hiring, training, and recruiting costs. Companies outsourcing call centers to Colombia average savings of around 40-50%.
Aside from the cost savings, outsourcing to Colombia has a number of other advantages, including its shared time zone with the US. Colombia has been referred to by some as the most business-friendly country in Latin America. The Colombian BPO market has seen major growth in the past few years, and that growth is expected to continue.
On top of that, over 99% of Colombians speak fluent Spanish, making Colombia a great option for US companies looking for bilingual talent.
