Same Time Zone, Lower Cost
TDS matches you with vetted nearshore call center providers in nearby countries, cutting costs by up to 70%. Reach out to find your fit.
Nearshore call center services give companies a practical way to improve customer support while keeping quality and operational efficiency high. Partnering with teams close in geographic proximity allows for stronger collaboration, better oversight, and service that aligns closely with business goals.
Significantly reduce labor costs and operational expenses by working with skilled teams in nearby countries.
Quickly expand or reduce your workforce to match market changes or seasonal demand.
Serve customers faster with working hours that closely match your primary market.
Gain access to agents trained in specific industries or services for more effective customer interactions.
Nearshore locations in Latin America and the Caribbean offer large talent pools of experienced, multilingual agents. Modern infrastructure and reliable connectivity support high-volume operations, while pro-business regulations and stable economies create a dependable environment. Cultural familiarity with North American customers further strengthens engagement, making these regions a strong alternative to onshore and offshore outsourcing options.
We connect businesses with trusted, pre-vetted nearshore call center partners through our proven network. Our expertise in the outsourcing industry ensures every recommendation is based on performance, reliability, and cultural fit. From assessing your needs to introducing qualified providers, we guide you through the process so you can launch with confidence and start seeing results faster.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
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Flexible support designed to handle everyday customer needs, maintaining quick response times and a consistent service experience.
Omnichannel customer support for all inbound channels—from fielding phone calls to answering services for chats, emails, and more.
Prospecting, cross-selling, up-selling, and follow-up calling that drives positive revenue results, adheres to all legal requirements, and avoids costly fines.
Assistance with scheduling tasks, which creates a smoother process for booking and follow-ups.
Ongoing system monitoring and technical issue resolution that reduces downtime and keeps operations running smoothly.
Reliable support for data entry, billing, and admin work that improves accuracy and keeps internal teams focused on priorities.
Support for a range of campaigns, including product promotions, customer outreach, surveys, and service reminders.
Sales support that drives revenue growth by improving operations and lowering customer acquisition costs.
With over 30 years of experience, TDS Global Solutions has helped businesses across industries find the ideal outsourcing partners to meet their unique business needs. Whether supplementing an in-house team or fully outsourcing, businesses benefit from expert call center agents handling a range of outbound tasks.
Here’s an overview of just a few of the industries that can benefit from outsourcing outbound call center services:
Patient outreach, appointment setting, follow-ups, and proactive engagement for medical, dental, vision, and related industries to improve care and reduce no-shows.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Patient outreach, appointment setting, follow-ups, and proactive engagement for medical, dental, vision, and related industries to improve care and reduce no-shows.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Talk to an Outsourcing Expert
Tell us your goals and budget. We'll walk you through provider options and the right next step.
A nearshore call center is a customer service or support center located in a nearby country, often within the same or a similar time zone as the business it serves. These centers handle tasks such as inbound customer calls, lead generation, technical support, and back-office processes. Their location allows for easier collaboration on projects and faster adjustments to business needs than offshore centers located across the globe. Nearshoring can also help companies align services more closely with their target market while still benefiting from the cost advantages of outsourcing.
An example of nearshore business process outsourcing (BPO) is a U.S. retailer hiring a call center in the Dominican Republic to manage returns processing and customer inquiries. Because the provider operates in a nearby region, the company can schedule site visits with minimal travel time, collaborate in real time during overlapping business hours, and access a workforce with language skills and cultural understanding relevant to its customers. This proximity can improve campaign execution, helping resolve issues faster and reducing the risk of miscommunication.
Nearshore call centers offer advantages that go beyond cost reduction. Businesses can access large, well-trained talent pools with experience in customer service, tech support, and specialized industries. Proximity enables faster integration with existing systems and allows for closer oversight of day-to-day operations. Many nearshore destinations also have strong infrastructure and a business climate that supports long-term partnerships, not just for call centers but also for related services like nearshore software development.
For companies looking to balance operational efficiency, service quality, and budget, nearshore options provide a flexible and scalable solution.
Nearshore outbound call centers typically have higher rates than offshore providers, but still offer significant savings over maintaining an in-house team. While offshore call centers can be less expensive, nearshore teams often bring better market familiarity, language compatibility, and campaign responsiveness, which can translate to improved conversion rates and customer satisfaction. For businesses that rely heavily on outbound sales or appointment-setting, the increased effectiveness of nearshore agents can more than offset the modest difference in cost.
The difference between nearshore and onshore contact centers is location and cost. Onshore call centers operate within the same country as the business, offering the closest cultural and procedural alignment but at higher labor costs. Meanwhile, offshore call centers, located in countries farther away, are typically the least expensive but often come with larger time zone differences and less cultural alignment. Nearshore contact centers sit between the two, operating in nearby countries and offering many of the same benefits as onshore at a more competitive price. When weighing nearshore vs offshore, many businesses choose nearshore for its balance of cost and convenience.
Nearshore outsourcing carries fewer time zone and cultural risks than offshore outsourcing, but companies should still evaluate a provider's data protection practices, infrastructure reliability, and capacity to scale, since these vary by country and provider. Vetting providers carefully on these dimensions helps reduce the risk of service disruptions.
