Cut operating costs by as much as 70% by outsourcing your call center services to a nearby country without sacrificing quality or customer experience.
Nearshore call center services give companies a practical way to improve customer support while keeping quality and operational efficiency high. Partnering with teams close in geographic proximity allows for stronger collaboration, better oversight, and service that aligns closely with business goals.
Significantly reduce labor costs and operational expenses by working with skilled teams in nearby countries.
Quickly expand or reduce your workforce to match market changes or seasonal demand.
Serve customers faster with working hours that closely match your primary market.
Gain access to agents trained in specific industries or services for more effective customer interactions.
Nearshore locations in Latin America and the Caribbean offer large talent pools of experienced, multilingual agents. Modern infrastructure and reliable connectivity support high-volume operations, while pro-business regulations and stable economies create a dependable environment. Cultural familiarity with North American customers further strengthens engagement, making these regions a strong alternative to onshore and offshore outsourcing options.
We connect businesses with trusted, pre-vetted nearshore call center partners through our proven network. Our expertise in the outsourcing industry ensures every recommendation is based on performance, reliability, and cultural fit. From assessing your needs to introducing qualified providers, we guide you through the process so you can launch with confidence and start seeing results faster.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
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Flexible support designed to handle everyday customer needs, maintaining quick response times and a consistent service experience.
Omnichannel customer support for all inbound channels—from fielding phone calls to answering services for chats, emails, and more.
Prospecting, cross-selling, up-selling, and follow-up calling that drives positive revenue results, adheres to all legal requirements, and avoids costly fines.
Assistance with scheduling tasks, which creates a smoother process for booking and follow-ups.
Ongoing system monitoring and technical issue resolution that reduces downtime and keeps operations running smoothly.
Reliable support for data entry, billing, and admin work that improves accuracy and keeps internal teams focused on priorities.
Support for a range of campaigns, including product promotions, customer outreach, surveys, and service reminders.
Sales support that drives revenue growth by improving operations and lowering customer acquisition costs.
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With over 30 years of experience, TDS Global Solutions has helped businesses across industries find the ideal outsourcing partners to meet their unique business needs. Whether supplementing an in-house team or fully outsourcing, businesses benefit from expert call center agents handling a range of outbound tasks.
Here’s an overview of just a few of the industries that can benefit from outsourcing outbound call center services:
Patient outreach, appointment setting, follow-ups, and proactive engagement for medical, dental, vision, and related industries to improve care and reduce no-shows.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Patient outreach, appointment setting, follow-ups, and proactive engagement for medical, dental, vision, and related industries to improve care and reduce no-shows.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Estimates indicate that nearshore call centers typically have a cost savings of 40-60% compared to U.S. call centers. These estimates are based on workforce retention rates, such as education level, communication skills, healthcare and paid time off.
In Chile, U.S. companies save on both labor costs and taxes because Chileans are responsible for their own social security contributions and tax incentives are available.
Nearshore call centers are most commonly located in large cities, metropolitan areas or commercial hubs of nearby countries. These locations are easy to access from the U.S. and typically contain the highest populations of working-class individuals. Some nearshore locations with a large number of call centers include Mexico, Colombia and Guatemala.
Nearshore call center agents can make between $6,000 to $31,000 USD per year depending on the country. Compare that to the cost of a salaried agent in the U.S. who can make upwards of $50,000 per year.
These numbers also vary based on individual employee experience and necessary training. For example, in Mexico, call center employees make around $6,000 per year, whereas in Chile, an agent can make close to $12,000 per year.
Nearshore call centers offer large, skilled, multilingual workforces at a significant discount. The shared time zones and similar business cultures make nearshoring a natural fit for US companies. The individual countries that qualify as “nearshore” also present their own unique advantages. Brazil is just one example, known for being a top nearshoring country with its linguistic diversity and high GDP.
Starting a nearshore call center (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.
