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Nearshore Call Center Outsourcing

Save up to 70% on costs by outsourcing your call center services and BPO to a nearby country.

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Call Center Operations Made Simple, Exceptional & Affordable

With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.

750+

Companies Served

100,000+

Global Agents

30+

Countries

95%

Average CSAT Score

The Benefits of Outsourcing to Nearshore Call Centers

Moving call center locations to a nearby country is a growing alternative to offshore outsourcing. Nearshore call centers yield many of the same benefits as those offshore, such as lower costs of labor, and highly skilled English-speaking workers. However, it also provides a closer physical proximity, similar business cultures, and shared time zones that allow for easier communication and streamlined business processes.

Why do companies opt for nearshoring their call center operations?

Labor Pool

  • Large, eager, and skilled English-speaking talent pool
  • Competitive labor costs - at least 50% less than in the US
  • Cultural affinity between neighboring countries’ candidates and the United States workforce 
  • Wide variety of inbound and outbound expertise, including in financial services, healthcare, customer care, and more 

Business Climate

  • Solid 1st world business climates, FSS markets & strong financial systems
  • Impressive work ethic and empathy; natural American culture fit
  • English is first/native language
  • Strong efforts to protect workers through human rights & labor laws

Infrastructure

  • Recent large investments and developments in infrastructure 
  • Best-in-class quality of service
  • Strong transportation infrastructure
  • High-speed, fibre optic internet provides fast, affordable connectivity

Region

  • Relatively stable democratic systems 
  • High quality of life; cost of comfortable living is low
  • Comfortable time zones — same as or complementary to those in the US
  • Widespread government support for increasing business with US companies 

US Companies That Rely on Nearshoring

Microsoft
Hot Topic
Boeing
Whirlpool
Ford Motor Co
Oracle
Samsung
Amazon
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Statistics On Nearshoring (From the US)

Population

Youth Unemployment Rate (ages 15-34)

GDP

Working Age Population (15-64)

Business Language(s)

Call Center Industry Growth Rate

Statistics On Nearshoring (From the US)

Nearshore Regions
Central America, South America, Mexico, Canada, and the Caribbean
Unemployment Rate (Range)
3.48% - 21.62% unemployment, depending on country
Average Time Zone Difference
1-4 hours
Business Language(s)
English, Spanish, Portuguese , and French
Typical Cost Savings
Up to 70%, depending on industry, specific needs, etc.
Most Frequently Nearshored Services
Call centers and customer service, accounting, IT, and digital marketing
Nearshoring Growth Rate
Average growth rates may vary from 0.7% to 22.7% from 2020 to 2027 depending on the specific location

Statistics On Nearshoring (From the US)

Country
Nearshore
Nearshore
Population
Youth Unemployment Rate (ages 15-34)
GDP
Working Age Population (15-64)
Business Language(s)
English, Spanish, Portuguese , and French
Call Center Industry Growth Rate

Frequently Asked Questions

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What are the average costs of developing a nearshore call center?

Estimates indicate that nearshore call centers typically have a cost savings of 40-60% compared to U.S. call centers. These estimates are based on workforce retention rates, such as education level, communication skills, healthcare and paid time off. 

In Chile, U.S. companies save on both labor costs and taxes because Chileans are responsible for their own social security contributions and tax incentives are available. 

Where are most nearshore call centers located?

Nearshore call centers are most commonly located in large cities, metropolitan areas or commercial hubs of nearby countries. These locations are easy to access from the U.S. and typically contain the highest populations of working-class individuals. Some nearshore locations with a large number of call centers include Mexico, Colombia and Guatemala

What is the average nearshore call center agent’s salary?

Nearshore call center agents can make between $6,000 to $31,000 USD per year depending on the country. Compare that to the cost of a salaried agent in the U.S. who can make upwards of $50,000 per year. 

These numbers also vary based on individual employee experience and necessary training. For example, in Mexico, call center employees make around $6,000 per year, whereas in Chile, an agent can make close to $12,000 per year. 

What are the advantages of using nearshore call centers?

Nearshore call centers offer large, skilled, multilingual workforces at a significant discount. The shared time zones and similar business cultures make nearshoring a natural fit for US companies. The individual countries that qualify as “nearshore” also present their own unique advantages. Brazil is just one example, known for being a top nearshoring country with its linguistic diversity and high GDP.

How do I start a nearshore call center?

Starting a nearshore call center (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.

TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.

Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.


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