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Egypt Call Center Outsourcing

Save over 50% on costs by outsourcing your call center services to Egypt

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Call Center Operations Made Simple, Exceptional & Affordable

With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.

750+

Companies Served

100,000+

Global Agents

30+

Countries

95%

Average CSAT Score

About the Call Center Industry in Egypt

For many large corporations, it makes both logistical and financial sense to outsource call center operations and business process outsourcing (BPO) to other parts of the world. Egypt is one of the popular places that companies are seeking out for this task.


One of the top benefits to outsourcing in Egypt is the fact that the people there speak a variety of languages. With Egypt being in close proximity to many other countries and foreign languages, the ability to round out your workforce with the appropriate language needs for your client base is highly beneficial.


Why do companies outsource call center operations to Egypt?

Labor Pool

  • A large multilingual talent pool
  • Competitive labor costs - in some cases, more than 50% less than the US, UK & Australia
  • Educational resources for training call center employees
  • Wide variety of inbound and outbound expertise, including in technical support, telesales, help desk, telemarketing, healthcare, and customer care

Business Climate

  • A.T. Kearney’s Global Services Location Index (GSLI) Top 50 Ranking (measures ability to deliver global business services)
  • Natural, cultural fit for the US - excellent work ethic & empathy
  • Several different languages commonly spoken, including English, French and Arabic
  • Consistently strong and resilient economic growth since 2016 reforms

Infrastructure

  • Construction sector projected to grow 9% annually from 2020-2024
  • Telecommunications on par with other developed countries
  • Egypt’s Ministry of Communications commits significant time and funds to improving internet and communications infrastructure
  • Utilizes an underwater cable system to provide reliable internet services

Country

  • Low cost of living
  • Flexible labor laws
  • Comfortable time zone - able to provide 24/7 customer support to US, Canada & Australia
  • Largest population in Africa and the Middle East

US Companies With a Presence in Egypt

General Motors
Heinz
Coca-Cola
3M
Pepsi
Procter & Gamble
General Electric
Johnson & Johnson
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Statistics About Egypt

Population

104 million

Youth Unemployment Rate (ages 15-34)

26.55% unemployment, 71% of unemployed are youth

GDP

$331 billion USD

Working Age Population (15-64)

103 million

Business Language(s)

Arabic and English

Call Center Industry Growth Rate

Expected 15% annual growth

Statistics About Egypt

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Frequently Asked Questions

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How much does it cost to outsource a call center to Egypt?

The cost of outsourcing a call center to Egypt will vary depending on the number of call center seats your company needs and the tasks that you want BPO agents to cover.

However, you can expect costs to be 50% lower than those in the United States when retaining employees in Egypt for these needs.

Where are most call centers in Egypt located?

Most of Egypt’s call centers reside in Cairo because it is the largest city in the country. However, it is also common to find call centers in New Cairo, Nasr City, Alexandria, and Giza. 

Some customer experience agents can also work from home instead of at a physical contact center, but not all.

What is a call center agent’s salary in Egypt?

Due to the low cost of living in Egypt, the average salary of a call center agent is much lower than in other parts of the world. The average salary for a full-time call center agent in Egypt comes out to about 3,500 EGP per month or roughly $223 USD. When all outsourcing costs are accounted for, US companies can expect to save 50% or more on their call center operations.

What are the advantages of outsourcing call center services to Egypt?

​​There are many advantages to outsourcing call center services to Egypt. One of the most significant advantages is the extensive amount of training agents receive before coming onboard as a full-time call center agent. Colleges and universities even offer specific tracks geared towards that position as a career after graduation.

Secondly, the vast array of languages spoken in the country makes it easy to find a pool of agents that can meet your company’s global needs.

How do I start a call center in Egypt?

Starting a call center in Egypt (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.

TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.

Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.


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