Chat with us, powered by LiveChat

India Call Center Outsourcing

Save over 60% on costs by outsourcing your call center services to India

Get a Free Vendor Comparison

Business Strategy Assessment
Qualified Outsourcing Options
Comprehensive Quote/Pricing
Your information has been saved.
Error icon
Looks like we're having trouble

India Call Center
Operations Made Simple, Exceptional & Affordable

With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.

750+

Companies Served

100,000+

Global Agents

30+

Countries

95%

Average CSAT Score

India Call Centers - About This Growing Industry

With its massive population and low cost of labor, India accounts for around 56% of the entire world's business process outsourcing. 

India's call center services provide essential IT services, administrative support, telemarketing services, telecommunications, and more.

Over the years, India’s BPO industry has improved and refined its offering of full-service business process outsourcing. Innovative global companies are outsourcing call center services to India as a legitimate and prosperous business strategy, helping them meet their business demands.

Why do companies outsource call center operations to India?

Labor Pool

  • India has perhaps the most significant number of IT professionals, with 4.5 million currently employed
  • Each year about 3 million people graduate from colleges in India
  • Outside of primarily English-speaking countries, India has the population with the second-highest number of English speakers
  • An impressively large labor pool with over half of India’s population of working age

Business Climate

  • Annual growth for Indian BPO services at an impressive rate of 50%
  • Soon India's BPO industry is expected to reach a 54% growth in revenue
  • The BPO sector is a profitable market in India's economy for services such as technical support
  • On the World’s Ease of Doing Business Rankings, India has risen from 142nd place to 63rd place in the last 8 years

Infrastructure

Country

  • Compared to other nations, India has a low cost of living
  • India has strong democratic ideals, which lend for a solid global partnership
  • Based on GDP, India has the 6th-largest economy in the world
  • India is home to many religions and diverse cultures

US Companies With Call Centers In India

IBM
JP Morgan
Whirlpool
General Motors
Microsoft
Kodak
Johnson & Johnson
Citigroup
No items found.

About the Indian Economy

Population

1.39 billion

Youth Unemployment Rate (ages 15-34)

8.44 percent total unemployment, 23.01 percent youth unemployment

GDP

$2.651 trillion USD

Working Age Population (15-64)

Business Language(s)

Hindi and English

Call Center Industry Growth Rate

Projected CAGR of 8% from 2020-2025

About the Indian Economy

No items found.
No items found.

About the Indian Economy

Country
No items found.
Population
No items found.
Youth Unemployment Rate (ages 15-34)
No items found.
GDP
No items found.
Working Age Population (15-64)
No items found.
Business Language(s)
No items found.
Call Center Industry Growth Rate
No items found.
No items found.

Call Center India: Frequently Asked Questions

Have more questions?
Schedule a call with us

How much does it cost to outsource a call center to India?

The general cost for call center outsourcing in India is typically between 6-10 USD per agent per hour. Final pricing can vary depending on specific needs, but services include live chat support, phone answering services, appointment setting, data entry, and more to enhance the customer experience.  

Where are most call centers in India located?

The top outsourcing hubs in India are Bangalore, Delhi, Mumbai, Chennai, Pune, and Hyderabad. In the Asia Pacific region, countries like the Philippines are slowly growing and passing India in specific sectors such as voice-based BPO services and email support. 

What is a call center agent’s salary in India?

The average call center agent salary in India is the equivalent of 2357 USD per year for call center services.

What are the advantages of outsourcing to India?

India has a government that supports global partnerships related to customer care and BPO services. Companies can engage in cost-effective support services in a country that leads the industry. Strong IT infrastructures, accessible communication, and a large working population make India a popular and advantageous location for outsourcing a range of  business operations.

India’s skilled labor pool is adept at handling BPO services across multiple industries such as social media, e-commerce, real estate, healthcare software development, and more. Customer satisfaction is of the utmost importance, and they are also located in a favorable time zone to assist your business with customer inquiries at all hours of the day. 

How do I start a call center in India?

Starting a call center in India (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.

TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.

Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.

Find the Right Outsource Location for Your Business