Save over 60% on costs by outsourcing your call center services to India
With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.
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With its massive population and low cost of labor, India accounts for around 56% of the entire world's business process outsourcing.
India's call center services provide essential IT services, administrative support, telemarketing services, telecommunications, and more.
Over the years, India’s BPO industry has improved and refined its offering of full-service business process outsourcing. Innovative global companies are outsourcing call center services to India as a legitimate and prosperous business strategy, helping them meet their business demands.
The general cost for call center outsourcing in India is typically between 6-10 USD per agent per hour. Final pricing can vary depending on specific needs, but services include live chat support, phone answering services, appointment setting, data entry, and more to enhance the customer experience.
The top outsourcing hubs in India are Bangalore, Delhi, Mumbai, Chennai, Pune, and Hyderabad. In the Asia Pacific region, countries like the Philippines are slowly growing and passing India in specific sectors such as voice-based BPO services and email support.
The average call center agent salary in India is the equivalent of 2357 USD per year for call center services.
India has a government that supports global partnerships related to customer care and BPO services. Companies can engage in cost-effective support services in a country that leads the industry. Strong IT infrastructures, accessible communication, and a large working population make India a popular and advantageous location for outsourcing a range of business operations.
India’s skilled labor pool is adept at handling BPO services across multiple industries such as social media, e-commerce, real estate, healthcare software development, and more. Customer satisfaction is of the utmost importance, and they are also located in a favorable time zone to assist your business with customer inquiries at all hours of the day.
Starting a call center in India (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.