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Grenada Call Center Outsourcing

Save up to 50% on costs by outsourcing your call center services to Grenada

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Grenada Call Center
Operations Made Simple, Exceptional & Affordable

With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.

750+

Companies Served

100,000+

Global Agents

30+

Countries

95%

Average CSAT Score

Grenada Call Centers - About This Growing Industry

Grenada boasts some of the highest English fluency rates among the Caribbean islands. The service sector comprises the main driving force for Grenada’s economy, accounting for over 75% of its GDP.

BPO (business process outsourcing) centers have emerged as Grenada’s primary outlets for economic diversification. The country has a unique advantage within this niche because many of its call center representatives are bilingual. 

Their workers have the qualifications, customer service experience, and training to work with clients from diverse backgrounds and demographics. Access to a labor force of over 40,000 people at an affordable cost makes Grenada a natural choice for companies looking to outsource part of their business.


Why do companies outsource call center operations to Grenada?

Labor Pool

  • Service-focused economy with an expanding BPO sector
  • English is the official language, with much of the population also speaking Grenadian English Creole and Grenadian French Creole
  • Significant cost savings of around 50% compared to US-based call centers
  • Experience in a wide array of industries, including healthcare, insurance, and education

Business Climate

  • Economic stability bolstered by current trade agreements
  • Healthy regulations in place for business
  • Expanding public and private sectors
  • Transparent business practices

Infrastructure

  • Open economy with recent government investments in tourism
  • Completion of projects that improved school buildings, roads, and power supply methods 
  • Member of several prominent trade unions
  • Focus on renewable energy and environmental sustainability

Country

  • An English-speaking country with an adult literacy rate of over 98%
  • Relative proximity to the U.S. provides an advantageous time zone
  • Projected GDP growth of 6% in 2021
  • Well-regulated international trade practices

US Companies With Call Centers In Grenada

Marriott International
American Airlines
Microsoft
Deloitte
Amazon
IBM
Boeing
KPMG
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Statistics About Grenada

Population

113,278

Youth Unemployment Rate (ages 15-34)

12.5% unemployment total, 6.5% are youth

GDP

$1.19 billion

Working Age Population (15-64)

42,300

Business Language(s)

English

Call Center Industry Growth Rate

Statistics About Grenada

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Statistics About Grenada

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Youth Unemployment Rate (ages 15-34)
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GDP
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Working Age Population (15-64)
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Business Language(s)
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Call Center Industry Growth Rate
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Call Center Grenada: Frequently Asked Questions

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What are the cost savings for outsourcing a call center to Grenada?

There are several cost factors to consider when outsourcing your call center to the Caribbean. U.S.-based call center agents receive an hourly salary regardless of productivity, and it costs considerably more than in other countries.

Total savings depend on your businesses’ individual needs. Call centers in Grenada feature lower prices on several cost items.

Employee benefits are over 20% more expensive in the U.S. on average. An outsourced call center supervisor earns around 10% less per month, and facility fees exist for as low as $17 per square foot.

Taking a more comprehensive list of expenses into account produces even more favorable results, such as the possibility of six-figure levels of savings over a year. This can translate to saving up to 50% on total call center-related costs as compared to managing in-house in the United States.

Where are most call centers in Grenada located?

Call centers in Grenada show up in urbanized areas with greater population densities, for example, St. George’s and Grenville, which have robust economies fueled by tourism. Nearshore facilities are the prime locations for business outsourcing.

What is a call center agent’s salary in Grenada?

In contact centers where employees receive hourly pay, monthly salaries average from 2000 XCD to 4300 XCD depending on the specific role. This comes out to anywhere from $9,000 to about $19,000 USD per year per employee. Higher rates occur when employees have more experience, better qualifications, or handle more complicated tasks.

Outsourced call centers may engage in bundling with their pricing models. Packages can include standard fees, such as training, facility fees, and human resources support. It’s worth considering added fees when calculating total costs, which is exactly why TDS Global Solutions is here to help.

What are the advantages of outsourcing call center services to Grenada?

The primary advantage of outsourcing your call center to Grenada is cost savings. You will free up revenue to dedicate to other aspects of your business operations without sacrificing quality or efficiency.

Taking advantage of different time zones also has the added benefit of increasing productivity. Clients won’t be limited to your local working hours if they reach out with a request or inquiry.

Call center employees in the Caribbean tend to know multiple languages. You can do business across a greater variety of ethnic and cultural backgrounds using outsourced employees’ skill sets.

Grenada places a premium on exceptional customer service because its economy relies on tourism and the service industry. Employees from this country consistently provide excellent customer care.

How do I start a call center in Grenada?

Starting a call center in Grenada (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.

TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.

Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.


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