Partner with proven call center providers who deliver exceptional customer experiences while reducing your operational costs.
TDS Global Solutions can connect you with the right outsourced call center solution for your business needs and goals, whether you need inbound support, outbound sales campaigns, or complete omnichannel coverage. Let our 30+ years of industry expertise guide you to a partner who can scale with your growth and strengthen your customer relationships.
With a vast vendor network, we match businesses with business process outsourcing and call center providers that fit their operation’s needs.
Higher Customer Satisfaction
in Client Savings
Outsourcing Programs Delivered
Global Agents
Call center outsourcing is when a company hires an external provider to handle customer communications like phone calls, emails, and chat support. The third-party provider manages these interactions using their own team and technology, which means your business doesn't need to build or maintain your own call center infrastructure.
Companies choose outsourcing to reduce costs and access round-the-clock support. This approach can free up internal resources so your organization can focus on core operations while the outsourced service provider delivers high-quality customer experiences.
Choosing the right call center location is essential for meeting your customers’ needs and enhancing brand loyalty–whether you’d like to prioritize cultural alignment, cost efficiency, or specialized expertise.
TDS Global Solutions supports your business by matching you with the right onshore, nearshore, or offshore solution for flexible support tailored to your business requirements.
U.S.-based agents offer familiar communication styles, quick responses, and a smooth experience for customers who expect local support.
Teams in nearby regions give you a mix of lower costs, shared time zones, and strong cultural fit, which makes coordination easier.
Offshore teams provide trained agents, scalable support, and lower service costs, which helps you stay within budget while keeping service quality high.
Complete support handling incoming phone inquiries, chat conversations, and answering services across all customer touchpoints, which boosts CSAT.
Revenue-driving outbound campaigns, including prospecting, upselling, and follow-up calls that maintain full regulatory compliance and protect your brand.
Round-the-clock customer care delivered by trained professionals who understand your industry and maintain consistent service quality standards.
Real-time customer engagement through chat interfaces and direct messaging platforms that meet customers where they are.
Administrative operations, including data entry, order processing, and document management, that free your team for higher-value strategic work.
Tech support, troubleshooting, and issue resolution that cover everyday problems while your internal IT team focuses on complex work and infrastructure.
Market research and targeted prospecting campaigns designed to build your sales pipeline and accelerate new customer acquisition rates.
Strategic outbound campaigns that introduce your products and handle appointment setting with qualified decision-makers for your sales team.
High-quality customer care provided around the clock and across a wide range of industries
Omnichannel customer support for all inbound channels—from fielding phone calls to answering services for chats, emails, and more
Prospecting, cross-selling, up-selling, and follow-up calling that drives positive revenue results, adheres to all legal requirements, and avoids costly fines
Structured outbound services to drive incremental revenue and new customer acquisition
Technical support to allow more bandwidth for your internal resources to handle critical and escalated issues
Back-office operations that can be outsourced, enabling you to focus on core business functions
Real-time live chat solutions via a chat interface, SMS/text, direct messaging, and more
Sales support to amplify revenue growth by strengthening sales operations and lowering customer acquisition costs (CAC)
We connect you with providers built to scale, helping you reduce costs and improve operational efficiency without sacrificing performance or service quality.
Our process filters for providers with strong call center operations, workforce management systems, and clear quality assurance methodologies.
We recommend partners who understand your audience and can deliver consistent, on-brand support across every channel and touchpoint.
Our team ensures a smooth start, helping you solve any issues early and tracking performance through 30/60/90-day reviews.
With over three decades of experience in customer support and sales operations, we help businesses find call center outsourcing partners that align with their specific goals, budgets, and customer needs. Our deep industry knowledge ensures every recommendation delivers measurable results.
Our team takes the time to understand how your business works and what you need from a call center partner. Every recommendation is backed by research, industry experience, and a focus on return on investment. We only connect you with providers that have a proven track record of strong performance and the ability to support long-term growth.
We act as an independent advisor, focused entirely on finding the best call center outsourcing partner for your business. Our recommendations are based on direct insight into how providers operate, where they perform best, and how well they align with your goals. We help streamline the selection process and stay involved through setup to ensure your contact center operations launch smoothly and support future initiatives.
"TDS Global Solutions is a true partner of our company as well as the BPO industry itself."
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Reach out to our team to find a call center outsourcing partner that improves the customer experience and takes pressure off your in-house team.
