With more than 30 years of business process outsourcing (BPO) experience, it’s safe to say that we’ve learned the tricks of the trade. We specialize in building relationships with the best call center service partners around the globe, and matching your organizational needs to the most qualified outsourced solution.
Outsourcing customer service to a specialized call center offers numerous advantages. By partnering with experts, businesses can enhance customer engagement and retention through dedicated support teams.
Outsourced call centers can efficiently handle high call volumes and address customer queries effectively. Multilingual agents can offer customer support in several languages, and nearly all of our partners overseas earn top marks in American English fluency.
Moreover, the cost advantage of finding an expert partner at a lower price than local alternatives allows businesses to optimize their bottom line while maintaining top-notch customer service quality.
With TDSGS, you gain access to expertise from the top call center service providers around the world. With 30+ years of experience in building relationships with outsourcing companies around the world, we can find the right match for any business need.
Our call center and BPO contacts take pride in their work, addressing your and your customers’ needs with confidence and kindness. They use cutting-edge call center software and automation processes to keep tasks organized, allowing them to spend more time on the phone working for you. Quality assurance measures and metrics-based insights help to make sure your outsourced partners are meeting or exceeding your goals.
Call center outsourcing costs can vary based on factors such as whether you select an onshore or offshore call center partner, and the scope of work to be outsourced. Offshore call centers often offer lower pricing, but may not be as easily reached during your company’s standard business hours.
When working with TDSGS to find your ideal outsourcing partner, there are little to no fees involved on your end. Our fees are generally paid by the referral agreements with the partner you select.
High-quality customer care provided around the clock and across a wide range of industries
Omnichannel answering service support for all inbound channels — from fielding phone calls to replying to chats, emails, and more
Prospecting, cross-selling, up-selling, and follow-up calling that adheres to all legal requirements and avoids costly fines
Structured outbound activity to drive incremental revenue and new customer acquisition
IT support to allow more bandwidth for your internal resources to handle critical and escalated issues
Back-office operations that can be outsourced to enable you to focus on core business functions
Call center outsourcing is a type of service where businesses or corporations contract a third-party source to handle certain interactions with customers or clients. Call center services are frequently provided via phone calls, but can be omnichannel across various telecom and digital media platforms. Agents follow identified processes that you provide and take meticulous notes of their progress, often within your own CRM, so that you can track work completion and results in real time.
The business process outsourcing services provided by call centers can range in terms of form and function.
Inbound call center services are provided when customers contact your company themselves to request customer service. Inbound support services focus on placing a team of agents to answer customers’ incoming calls and assist with appointment setting, booking reservations, and help desk or tech support.
Outbound call center services require agents to initiate contact with potential customers, established leads, and existing customers. Outbound call services include lead generation, conducting market research, cold-calling, appointment setting, and telesales/telemarketing processes.
All call center agents can provide multichannel support, with live agents available to assist your customers via phone, email, social media, webchat, text message/SMS and more. Bilingual services are also available from native speakers, helping to break down cultural and communication barriers while providing the best possible customer support.
Companies of all sizes and from all industries have something to gain from partnering with an outsourced call center company. Firms from all spaces—including software & technology, hospitality, real estate, travel & tourism, healthcare, e-commerce, and more—have implemented contact center solutions successfully.
Startups and small businesses can immediately position themselves as larger companies by implementing a virtual receptionist that screens voicemails, takes caller details and provides basic customer care, and forwards calls and messages to the full-time staff—all at a lower cost than hiring a single receptionist.
Large companies, meanwhile, can outsource a range of time-consuming back office tasks, freeing them up to hire experts that can handle the more intensive day-to-day tasks.
Contact center outsourcing costs can range due to many different factors, but it’s important to note that in the vast majority of cases, outsourcing your business processes is significantly more cost-effective than handling them in-house.
For a comprehensive plan on how call center outsourcing services can assist your business, or to identify the call center solutions that are best for you, fill out this form or call us at (888) 788-4441.