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Contact Center Outsourcing Services

TDS Global Solutions has over 30 years of contact center outsourcing and BPO outsourcing experience. We specialize in matching your organization with the most qualified outsourced solutions.

Vendor Selection
When it comes to business, nothing is more important than protecting your brand and driving a trusted customer experience! 

We’ve spent thousands of hours screening nearshore, offshore, and domestic based outsourced providers, to build a knowledge base of who's who based on vertical expertise, management strength, quality operating practices, price and much more.

We map your company needs, with our operational experience, and vendor knowledge base to help identify solution providers to best satisfy your client’s requirements.

Call Center Outsourcing Benefits

Deciding where to outsource is a major decision. Leverage our experience to confidently find the right outsourcing organization.
Review a variety of detailed RFP responses prepared to your specifications.  Let TDS do the heavy lifting in preparing your RFP documentation.
There are little to no fees to use our outsource advisory services. Our fees are generally paid by the referral agreements with the partner you select.

Get detailed insight and access
to our global contact center network

100,000+
agents
30+
countries
95%
average CSAT score

Specializing in a variety of BPO support services.

BPO
Tech Support
Sales Outsourcing
Customer Support
Chat Outsourcing
Back Office Services

Supporting a variety of industries

Healthcare
Finance
Technology
Insurance
Hospitality
Communications

Our Process

1
Needs Analysis
and Profile
Develop a deep understanding and creation of a blueprint of your company's outsourced requirements.
2
Outsourced Vendor
RFP Process
Create an RFP specific to your company’s requirements and then leverage our extensive BPO database to shortlist the contact centers that best meet the specifications.
3
Outsource Vendor Evaluation
We validate best fit contact centers and provide a set of specific outsourcing options and their related benefits.
4
Outsource Vendor Selection
We help facilitate and simplify the selection, coordination, and contract negotiations.

Find the Right Outsource Location for Your Business

The Philippines
Mexico
Brazil
Germany
Jamaica
Dominican Republic
South Africa
Cape Town
Johannesburg
and many more...
and many more...

Contact Center Outsourcing Services FAQ

What is contact center outsourcing?

Contact center outsourcing is a type of service where businesses or corporations contract a third-party source to handle certain interactions with customers or clients.

What are services to outsourced contact centers provide?

The services provided by outsourced call centers can range in terms of form and function.  Their services include customer service, sales processes, or even tech support. The way contact centers operate is multi-faceted, with representatives using telephones, email, or chat.

How much do contact center outsourcing services cost?

Contact center outsourcing costs can range due to many different factors. For a comprehensive plan on how outsourcing a call center can assist your business, feel free to fill out this form, or call us at (888) 788-4441.

Where can I contract outsourced call centers?

For the last thirty years, TDS Global Solutions has been aligning clients with outsourced call centers. They provide contact center matching and have vast experience in providing language testing to call center agents. To speak with someone about contracting outsourced call centers at your business, feel free to fill out this form, or call us at (888) 788-4441.

What are some locations where you can outsource contact center services?

While contact center outsourcing is popular around the world, some specific countries that offer services include The Philippines, Mexico, Brazil, Germany, Jamaica, Dominican Republic, Colombia, South Africa, and Spain.

Get a free Vendor Selection quote

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