TDS Global Solutions matches your business with vetted call center and BPO providers that cut costs and improve customer experience. We've delivered 300+ outsourcing programs over 30 years.
With a vast vendor network, we match businesses with business process outsourcing and call center providers that fit their operation’s needs.
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Call center outsourcing is when a company hires an external provider to handle customer communications like phone calls, emails, and chat support. The third-party provider manages these interactions using their own team and technology, which means your business doesn't need to build or maintain your own call center infrastructure.
Companies choose outsourcing to reduce costs and access round-the-clock support. This approach can free up internal resources so your organization can focus on core operations while the outsourced service provider delivers high-quality customer experiences.
Choosing the right call center location is essential for meeting your customers’ needs and enhancing brand loyalty–whether you’d like to prioritize cultural alignment, cost efficiency, or specialized expertise.
TDS Global Solutions supports your business by matching you with the right onshore, nearshore, or offshore solution for flexible support tailored to your business requirements.
U.S.-based agents offer familiar communication styles, quick responses, and a smooth experience for customers who expect local support.
Teams in nearby regions give you a mix of lower costs, shared time zones, and strong cultural fit, which makes coordination easier.
Offshore teams provide trained agents, scalable support, and lower service costs, which helps you stay within budget while keeping service quality high.
Complete support handling incoming phone inquiries, chat conversations, and answering services across all customer touchpoints, which boosts CSAT.
Revenue-driving outbound campaigns, including prospecting, upselling, and follow-up calls that maintain full regulatory compliance and protect your brand.
Round-the-clock customer care delivered by trained professionals who understand your industry and maintain consistent service quality standards.
Real-time customer engagement through chat interfaces and direct messaging platforms that meet customers where they are.
Administrative operations, including data entry, order processing, and document management, that free your team for higher-value strategic work.
Tech support, troubleshooting, and issue resolution that cover everyday problems while your internal IT team focuses on complex work and infrastructure.
Market research and targeted prospecting campaigns designed to build your sales pipeline and accelerate new customer acquisition rates.
Strategic outbound campaigns that introduce your products and handle appointment setting with qualified decision-makers for your sales team.
High-quality customer care provided around the clock and across a wide range of industries
Omnichannel customer support for all inbound channels—from fielding phone calls to answering services for chats, emails, and more
Prospecting, cross-selling, up-selling, and follow-up calling that drives positive revenue results, adheres to all legal requirements, and avoids costly fines
Structured outbound services to drive incremental revenue and new customer acquisition
Technical support to allow more bandwidth for your internal resources to handle critical and escalated issues
Back-office operations that can be outsourced, enabling you to focus on core business functions
Real-time live chat solutions via a chat interface, SMS/text, direct messaging, and more
Sales support to amplify revenue growth by strengthening sales operations and lowering customer acquisition costs (CAC)
We connect you with providers built to scale, helping you reduce costs and improve operational efficiency without sacrificing performance or service quality.
Our process filters for providers with strong call center operations, workforce management systems, and clear quality assurance methodologies.
We recommend partners who understand your audience and can deliver consistent, on-brand support across every channel and touchpoint.
Our team ensures a smooth start, helping you solve any issues early and tracking performance through 30/60/90-day reviews.
With over three decades of experience in customer support and sales operations, we help businesses find call center outsourcing partners that align with their specific goals, budgets, and customer needs. Our deep industry knowledge ensures every recommendation delivers measurable results.
Our team takes the time to understand how your business works and what you need from a call center partner. Every recommendation is backed by research, industry experience, and a focus on return on investment. We only connect you with providers that have a proven track record of strong performance and the ability to support long-term growth.
We act as an independent advisor. Our focus is finding the best call center outsourcing partner for your business.
Our advice is based on direct insight into how providers work, where they do best, and how well they fit your goals. We also help with call center consulting, so you can choose the right call center partner and move through setup with less stress.
"TDS Global Solutions is a true partner of our company as well as the BPO industry itself."
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The decision to in-house or outsource your call center depends on your budget, growth trajectory, and internal capabilities. Outsourcing typically reduces costs and provides faster scalability, while in-house operations offer more direct control over training and customer interactions.
Through our expert BPO consulting services, we can help you evaluate both options and determine which approach best supports your business objectives.
Contact center outsourcing works by transferring your customer communication operations to a specialized third-party provider. You define your service level needs, performance expectations, and brand guidelines. The outsourcing partner then manages staffing, contact center training, and daily operations to keep everything running smoothly for your customers.
The provider manages customer interactions on your behalf while you maintain oversight through regular performance reviews and quality monitoring.
Call center outsourcing pricing varies based on your chosen location model (nearshore, onshore, or offshore), service complexity, volume requirements, and call center technology needs.
Most providers use pricing models like per-minute, per-call, or per-agent-hour, and each one affects your costs in different ways.
Specialized services like technical support or outbound sales usually cost more than basic outsourced customer service, and your specific needs will guide the final cost.
Companies of all sizes benefit from omnichannel BPO, though it’s especially helpful for mid-sized and enterprise organizations that handle high volumes of customer interactions across different channels.
Customers expect consistent omnichannel customer support, whether they reach out by phone, email, chat, or social media, so businesses see strong returns when they can deliver that level of access. Smarter routing also plays a key role here by guiding each customer to the right channel or agent without extra steps, which improves both speed and satisfaction.
Fast-growing smaller companies also gain value because they can use advanced multi-channel capabilities without having to build the infrastructure on their own.
Outsourcing call center services offers meaningful cost savings, access to trained call center agents, and the ability to scale quickly without major capital investment. You also gain 24/7 coverage and advanced technology that would be costly to build in-house.
The tradeoff is reduced direct control over day-to-day operations and agent training. Communication gaps can happen, and outsourced agents may not always reflect your brand with the same depth of understanding as an internal team.
However, you can avoid common outsourcing mistakes by choosing the right partner and keeping strong oversight throughout the relationship. TDS Global Solutions can help you connect with proven providers so you can build reliable support without the guesswork.
We match you with a vetted provider suited to your goals and budget, then stay involved through onboarding to keep the transition smooth.
