With more than 30 years of business process outsourcing (BPO) experience, TDS Global Solutions (TDSGS) specializes in providing best-in-class customer support solutions, working with many of the top call center outsourcing companies around the globe to expertly match your organizational needs with the best call center service.
Outsourcing customer service to a specialized call center offers numerous advantages. By partnering with experts, businesses can enhance customer retention through dedicated support teams.
Outsourced call centers can efficiently handle high call volumes and manage customer interactions effectively. Multilingual agents can offer customer support in several languages, and nearly all of our partners overseas earn top marks in American English fluency.
Moreover, finding a cost-effective expert partner at a lower price than local or in-house alternatives allows businesses to optimize their bottom line while maintaining top-notch customer service quality.
With TDS Global Solutions, you gain access to expertise from the top call center service providers worldwide. With 30+ years of experience working as an integrated partner with outsourcing companies around the world, we can find the right match for any business need.
Our call center and BPO partners take pride in their work, addressing customer needs with confidence and kindness. They use cutting-edge call center software, interactive voice response (IVR), and automation processes to keep tasks organized, allowing them to spend more time on the phone working for you. Quality assurance KPIs and metrics-based insights help ensure these outsourced partners meet or exceed your goals.
Call Center outsourcing costs can be dramatically reduced, depending on the global location you select to support your needs. Our BPO partners support all time zones and are readily available to work with you during whatever hours of operation you require to support the needs of your customers.
When working with TDS to find your ideal outsourcing partner, there are no fees involved on your end. The pricing you receive from the partner you select is the only cost you will pay.
Choosing the right call center location is essential for meeting your customers’ needs and enhancing brand loyalty–whether you’d like to prioritize cultural alignment, cost efficiency, or specialized expertise.
TDS Global Solutions supports your business by matching you with the right onshore, nearshore, or offshore solution for flexible support tailored to your business requirements.
With U.S.-based agents, onshore call centers offer seamless customer support with strong cultural alignment and responsiveness.
Nearshore centers provide cost-effective, culturally aligned support with agents in neighboring regions and compatible time zones.
Offshore call centers offer skilled agents and scalable support solutions at a lower cost, ideal for optimizing budget and business results.
High-quality customer care provided around the clock and across a wide range of industries
Omnichannel customer support for all inbound channels—from fielding phone calls to answering services for chats, emails, and more
Prospecting, cross-selling, up-selling, and follow-up calling that drives positive revenue results, adheres to all legal requirements, and avoids costly fines
Structured outbound services to drive incremental revenue and new customer acquisition
Technical support to allow more bandwidth for your internal resources to handle critical and escalated issues
Back-office operations that can be outsourced, enabling you to focus on core business functions
Real-time live chat solutions via a chat interface, SMS/text, direct messaging, and more
Sales support to amplify revenue growth by strengthening sales operations and lowering customer acquisition costs (CAC)
Our custom-built solutions are specially designed to meet your business objectives, connecting you with the right provider for your needs. Connect with us today, and find out how we can drive your business to new heights.
