With more than 30 years of business process outsourcing (BPO) experience, it’s safe to say that we’ve learned the tricks of the trade. We specialize in building relationships with the best call center service partners around the globe, and matching your organizational needs to the most qualified outsourced solution.
High-quality customer care provided around the clock and across a wide range of industries
Omnichannel support for all inbound channels — from answering calls to replying to chats, emails, and more
Prospecting, cross-selling, and up-selling while adhering to all legal requirements and avoiding costly fines
Structured outbound activity to drive incremental revenue and new customer acquisition
IT support to allow more bandwidth for your internal resources to handle critical and escalated issues
Back-office operations that can be outsourced to enable you to focus on core business functions
The business process outsourcing services provided by call centers can range in terms of form and function.
Inbound call center services are provided when customers contact your company themselves to request customer service. Inbound support services focus on placing a team of agents to answer customers’ incoming calls and assist with appointment setting, booking reservations, and help desk or tech support.
Outbound call center services require agents to initiate contact with potential customers, established leads, and existing customers. Outbound call services include lead generation, conducting market research, cold-calling, appointment setting, and telesales/telemarketing processes.
All call center agents can provide multichannel support, with live agents available to assist your customers via phone, email, social media, webchat, text message/SMS and more. Bilingual services are also available from native speakers, helping to break down cultural and communication barriers while providing the best possible customer support.
Companies of all sizes and from all industries have something to gain from partnering with an outsourced call center company. Firms from all spaces—including software & technology, hospitality, real estate, travel & tourism, healthcare, e-commerce, and more—have implemented contact center solutions successfully.
Startups and small businesses can immediately position themselves as larger companies by implementing a virtual receptionist that screens voicemails, takes caller details and provides basic customer care, and forwards calls and messages to the full-time staff—all at a lower cost than hiring a single receptionist.
Large companies, meanwhile, can outsource a range of time-consuming back office tasks, freeing them up to hire experts that can handle the more intensive day-to-day tasks.
While call center outsourcing is popular around the world, some specific countries that offer services include the Philippines, Mexico, Brazil, Germany, Jamaica, Dominican Republic, Colombia, South Africa, Spain, and even the USA.
Contact center outsourcing costs can range due to many different factors, but it’s important to note that in the vast majority of cases, outsourcing your business processes is significantly more cost-effective than handling them in-house.
For a comprehensive plan on how call center outsourcing services can assist your business, or to identify the call center solutions that are best for you, fill out this form or call us at (888) 788-4441.
