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Call Center Outsourcing to Mexico

Save over 50% on costs by outsourcing your call center services to Mexico

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About the Call Center Industry in Mexico

Top-rated companies around the world have been making waves in Mexico for over 60 years. With nearly 130 million people, the country has the second-largest economy and largest bilingual workforce (Spanish/English) in Latin America. ‍ The business process outsourcing (BPO) industry has grown explosively in the last decades, and Mexico’s incentive programs promote a robust job market for qualified workers and international investments. The area has evolved into a competitive and productive location for offshore call centers.

Why do companies outsource call center operations to Mexico?

Labor Pool

  • Largest bilingual workforce in Latin America
  • Lower labor cost – at least 50% below that of Canada or the US
  • 48-hour workweek promotes flexibility in terms of technical support, inbound/outbound calling, and customer service
  • Large pool of English-proficient professional agents culturally familiar with the US

Business Climate

  • Part of the developed world, with a robust business climate, financial security, and FSS market
  • Work ethic and mindset that go hand-in-hand with US values
  • No language barrier; English is often the default business language
  • Stringent labor laws to protect worker rights and ensure comfortable working environments

Infrastructure

  • $1.32 billion BPO industry, one of the largest and most mature locations for outsourcing call centers
  • High-speed fiber optic internet connection
  • Most call centers are strategically located in central business districts
  • Modern infrastructure and public transportation systems

Country

  • Shares the same time zones with the US
  • Close proximity to the US, easy to travel to and from by plane or automobile
  • Low cost of living means that a high standard of quality of life is easily achievable
  • Stable economy and rising market conditions that are conducive to US companies looking to offshore call centers

US Companies With a Presence in Mexico

Ford
General Motors
Honeywell
Medtronic
Molex
Nestle
Sabritas
Volkswagen
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Statistics About Mexico

Population

129.6 million

Youth Unemployment Rate (ages 15-34)

7.15% unemployment

GDP

$1.08 Trillion

Working Age Population (15-64)

85.2 million

Business Language(s)

English and Spanish

Call Center Industry Growth Rate

CAGR of 0.7% between 2016 and 2020

Frequently Asked Questions

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Why do so many companies in the US outsource their support teams to Mexico?

A great way to save on labor costs while still having access to a high-quality team is to outsource to Mexico. US companies have been taking advantage of outsourcing their call centers to the neighboring country for decades because of its close proximity and affinity for US culture and work ethic.

Time zones align with those in the US, there is no language barrier, and call center agents are often even bilingual. On top of that, no country is perfect, but Mexico is generally politically and geographically stable, so you can count on your business partners being there when you need them.

What is a call center agent’s salary in Mexico?

A call center agent in Mexico makes an average of MX$54 per hour, which amounts to about MX$113,400 per year. In US dollars, this comes out to a salary of about $5,600. The specific amount may vary depending on the level of experience of individual call center agents, but in general, the US dollar will go far in Mexico.

How much does it cost to outsource a call center to Mexico?

With a much lower labor cost involved when outsourcing to Mexico, US companies can expect to pay about 50% less than they would if they were to keep their call centers in-house. Businesses find this to be an especially reasonable price considering they have access to skilled, bilingual agents familiar with the US culture.

Where are most call centers in Mexico located?

Mexico has call centers in several major cities, including Mexico City, Guadalajara, and Tijuana. Other cities with many call centers in Mexico include Puerto Vallarta, Hermosillo, and Ixtapa. These cities have the highest number of outbound and inbound call centers.

What are the advantages of outsourcing call center services to Mexico?

Call centers in Mexico offer excellent results at a reduced rate. The overhead expenses and agents’ rates are up to 50% lower than what you’ll find in the US. Besides that, Mexico's bilingual workforce is the largest in Latin America.

Mexico's market conditions and stable economy continue to improve, and the country has quality infrastructure that works well for US businesses without many challenges between them.