How much does it cost to outsource a call center to Mexico?
Because of the lower cost of living, it is frequently cost-efficient to outsource call center services to other countries such as Mexico. In the United States, call center agents typically make around $23 to $28 an hour. In Mexico, the average call center price point is around $14 per hour on average. These lower labor costs can lead to companies saving up to 50% on the services they outsource.
Why do so many companies in the US outsource their support teams to Mexico?
Many US companies outsource support teams to Mexico because of its close proximity to the US, strong bilingual skills, and economic incentives it provides. In addition, Mexico shares timezones with the U.S. making it convenient to recruit agents to support U.S. based customers.
Where are most call centers in Mexico located?
Tijuana is a popular call center destination located just across the US border. It offers many benefits of a domestic call center but at a fraction of a U.S. call center’s cost.
What are the cost savings for the outsourcing call center from the U.S. to Mexico?
The average cost of savings when outsourcing to Mexico can be up to 50%. Huge economic incentives make it a great place to consider when thinking of outsourcing call centers.
What are the advantages of outsourcing contact center services to Mexico?
Mexico has one of the largest economies in the world and is making a name for itself as a business process outsourcing ( BPO) destination, for call center operations. Mexico is a nearshore destination, meaning it is close in proximity to the US. This increases its advantages as the nearness to the US can mean quicker trips to visit local call centers.
Close proximity to the US can also mean ease of hiring fluent English-speaking agents that have been previous residents to the US or frequent visitors who can offer high-quality customer service. Competitive wages and great incentive programs attract skilled workers and create a stronger job market. The stable Mexican economy and similar business-minded market make for fewer obstacles when starting up a new call center. With so many advantages of outsourcing to Mexico, starting up has never been easier.
