Just a few of the ways we can help you save money and grow your team faster
Inbound Call Center Support
Ensuring your business provides personalized and efficient responses to every inquiry. Common use cases are tier 1 customer support and technical support issues.
Accelerate lead generation services and scale sales team efforts with telesales, appointment setting, direct mail follow-ups, and customer satisfaction survey calls.
Offer more channels to help customers who have questions or concerns about your products or services.
Business Process Outsourcing (BPO)
We streamline your back-office processes, so you can focus on staying front and center with your customers.
30 years of helping companies find the right call center partners
When it comes to business, nothing is more important than protecting your brand and driving a trusted customer experience!
We’ve spent thousands of hours screening nearshore, offshore, and domestic based outsourced providers, to build a knowledge base of who's who based on vertical expertise, management strength, quality operating practices, price and much more.
We map your company needs, with our operational experience, and vendor knowledge base to help identify solution providers to best satisfy your client’s requirements.
Vendor Selection Benefits
Deciding where to outsource is a major decision. Leverage our experience to confidently find the right outsourcing organization.
Review a variety of detailed RFP responses prepared to your specifications. Let TDS do the heavy lifting in preparing your RFP documentation.
There are little to no fees to use our outsource advisory services. Our fees are generally paid by the referral agreements with the partner you select.
A global contact center network to fit your exact needs
Supporting a variety of industries
Develop a deep understanding and creation of a blueprint of your company's outsourced requirements.
Create an RFP specific to your company’s requirements and then leverage our extensive BPO database to shortlist the contact centers that best meet the specifications.
Outsource Vendor Evaluation
We validate best fit contact centers and provide a set of specific outsourcing options and their related benefits.
Outsource Vendor Selection
We help facilitate and simplify the selection, coordination, and contract negotiations.
Frequently Asked Questions
How much does it cost to outsource a call center to Mexico?
Because of the lower cost of living, it is frequently cost-efficient to outsource call center services to other countries such as Mexico. In the United States, call center agents typically make around $23 to $28 an hour. In Mexico, the average call center price point is around $14 per hour on average. These lower labor costs can lead to companies saving up to 50% on the services they outsource.
Why do so many companies in the US outsource their support teams to Mexico?
Many US companies outsource support teams to Mexico because of its close proximity to the US, strong bilingual skills, and economic incentives it provides. In addition, Mexico shares timezones with the U.S. making it convenient to recruit agents to support U.S. based customers.
Where are most call centers in Mexico located?
Tijuana is a popular call center destination located just across the US border. It offers many benefits of a domestic call center but at a fraction of a U.S. call center’s cost.
What are the cost savings for the outsourcing call center from the U.S. to Mexico?
The average cost of savings when outsourcing to Mexico can be up to 50%. Huge economic incentives make it a great place to consider when thinking of outsourcing call centers.
What are the advantages of outsourcing contact center services to Mexico?
Mexico has one of the largest economies in the world and is making a name for itself as a business process outsourcing ( BPO) destination, for call center operations. Mexico is a nearshore destination, meaning it is close in proximity to the US. This increases its advantages as the nearness to the US can mean quicker trips to visit local call centers.
Close proximity to the US can also mean ease of hiring fluent English-speaking agents that have been previous residents to the US or frequent visitors who can offer high-quality customer service. Competitive wages and great incentive programs attract skilled workers and create a stronger job market. The stable Mexican economy and similar business-minded market make for fewer obstacles when starting up a new call center. With so many advantages of outsourcing to Mexico, starting up has never been easier.
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