A Trusted Nearby Partner
TDS matches you with a trusted, nearby BPO and call center partner in Mexico. Reach out to save up to 50% while boosting efficiency.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
Companies Served
Global Agents
Countries
Average CSAT Score
Top-rated companies around the world have been making waves in Mexico for over 60 years. With more than 130 million people, Mexico offers the second-largest economy and largest bilingual workforce (Spanish/English) in Latin America.
The business process outsourcing (BPO) industry has grown explosively in the last decades, and Mexico’s incentive programs promote a robust job market for qualified workers and international investments. The area has evolved into a competitive and productive location for offshore contact centers.
High-quality customer care provided around the clock and across a wide range of industries
Omnichannel customer support for all inbound channels—from fielding phone calls to answering services for chats, emails, and more
Prospecting, cross-selling, up-selling, and follow-up calling that drives positive revenue results, adheres to all legal requirements, and avoids costly fines
Structured outbound services to drive incremental revenue and new customer acquisition
Technical support to allow more bandwidth for your internal resources to handle critical and escalated issues
Back-office operations that can be outsourced, enabling you to focus on core business functions
Real-time live chat solutions via a chat interface, SMS/text, direct messaging, and more
Sales support to amplify revenue growth by strengthening sales operations and lowering customer acquisition costs (CAC)
Population
Youth Unemployment Rate (ages 15-34)
GDP
$1.83 trillion USD (World Bank, 2024)
Working Age Population (15-64)
Business Language(s)
English and Spanish
Call Center Industry Growth Rate
With over 30 years of experience, TDS Global Solutions has helped businesses across industries find the ideal outsourcing partners to meet their unique business needs. Whether supplementing an in-house team or fully outsourcing, businesses benefit from expert call center agents handling a range of outbound tasks.
Here’s a snapshot of just a few of the industries that can benefit from outsourcing outbound call center services:
Patient outreach, appointment setting, follow-ups, and proactive engagement for medical, dental, vision, and related industries to improve care and reduce no-shows.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Patient outreach, appointment setting, follow-ups, and proactive engagement for medical, dental, vision, and related industries to improve care and reduce no-shows.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Talk to an Outsourcing Expert
Tell us your goals and budget. We'll walk you through provider options and the right next step.
A great way to save on labor costs while still having access to a high-quality team is to outsource nearshore call center operations to Mexico. US-based companies have been taking advantage of nearshoring their call centers to this neighboring country for decades because of its close proximity and affinity for US culture and work ethic.
Time zones align with those in the US, there is a very minimal language barrier, and call center agents are often even bilingual. On top of that, Mexico is generally politically and geographically stable, so you can count on your business partners being there when you need them.
The range of services that can be provided by Mexican call center companies is incredibly diverse. Inbound call centers often focus on customer satisfaction, tech support, and managed services support.
Outbound call centers frequently focus on tasks such as lead generation, lead qualification, and telemarketing — the type of sales and marketing activities that can directly impact your bottom line.
Either way, agents are trained in customer experience outsourcing that’s based on your brand identity, guidelines, and organizational procedures, helping to ensure that every individual spoken with receives the support and experience your brand requires.
Mexico has call centers in several major cities, including Mexico City, Guadalajara, and Tijuana. Other cities with many call centers in Mexico include Puerto Vallarta, Hermosillo, Monterrey, Baja, and Ixtapa. These cities have the highest number of outbound and inbound call centers.
Call centers in Mexico deliver strong performance at a lower cost. Salaries and hourly rates can be up to 50% lower than in the US, making it a cost-effective choice for many businesses. Mexico also has the largest bilingual workforce in Latin America, which makes it easy to support both English and Spanish-speaking customers.
Mexico's market conditions and stable economy continue to improve, and the country has quality infrastructure that works well for US businesses without many challenges.
It costs between $14 and $18 per hour to outsource call center services to reputable partner in Mexico. This figure represents a fully-loaded rate—covering wages, benefits, facility/IT infrastructure, management and other business costs.
Compared to typical U.S. rates (around $25-$35 per hour), this represents a savings of approximately 30% to 50% for many businesses.
Mexico's proximity and bilingual workforce make it a strong nearshore option, but companies should evaluate regional differences carefully since costs, talent availability, and infrastructure vary between hubs like Mexico City, Guadalajara, and Tijuana. Security and safety conditions can also vary by city and should be factored into site selection.
