South America's Growth Engine
TDS matches you with skilled call center and BPO talent in Brazil, a leading South American outsourcing destination. Talk to our team to save 50% as you scale.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
With decades of experience and a vast vendor network, TDS Global Solutions connects companies to the best outsourcing service providers for their business needs.
Companies Served
Global Agents
Countries
Average CSAT Score
As the sixth most populous country in the world and with its strong and stable domestic economy, Brazil appeals to many global companies as an outsourcing destination in South America.
Brazil’s BPO sector makes up more than half of the country’s GDP, and its IT/BPO industry is one of the largest in the world. Supportive Brazilian government initiatives, combined with a robust information technology infrastructure, continue to fuel the country’s growing BPO market.
Within Latin America, Brazil ranks high in financial and educational development. Its convenient geographical location, strong ties to the U.S., and ongoing investments in digital transformation make it a reliable nearshore option for businesses seeking cost savings without sacrificing customer satisfaction.
Paragraph Omnichannel customer support for all inbound channels—from fielding phone calls to answering services for chats, emails, and more
Prospecting, cross-selling, up-selling, and follow-up calling that drives positive revenue results, adheres to all legal requirements, and avoids costly fines
Prospecting, cross-selling, up-selling, and follow-up calling that drives positive revenue results, adheres to all legal requirements, and avoids costly fines
Structured outbound services to drive incremental revenue and new customer acquisition.
Development teams deliver scalable software, handle ongoing updates, and build custom solutions tailored to your business goals.
Reliable support for data entry, billing, and human resources management tasks improves accuracy and frees up internal teams.
Targeted lead qualification that identifies real opportunities, helping you keep the pipeline full without wasting internal resources.
Sales support that drives revenue growth by improving operations and lowering customer acquisition costs.
Population
212.8 million
Youth Unemployment Rate (ages 15-34)
17.95%
GDP
$2.27 trillion USD
Working Age Population (15-64)
147.1 million
Business Language(s)
English and Portuguese
Call Center Industry Growth Rate
0.8%
With over 30 years of experience, TDS Global Solutions has helped businesses across industries find the ideal outsourcing partners to meet their unique business needs. Whether supplementing an in-house team or fully outsourcing, businesses benefit from expert call center agents handling a range of outbound tasks.
Here’s an overview of just a few of the industries that can benefit from outsourcing outbound call center services:
Patient outreach and proactive engagement improve care quality and increase customer satisfaction.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Patient outreach and proactive engagement improve care quality and increase customer satisfaction.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Talk to an Outsourcing Expert
Tell us your goals and budget. We'll walk you through provider options and the right next step.
Outsourcing a call center to Brazil starts with understanding your business needs and goals. TDS Global Solutions guides you through every step of the process, beginning with a needs analysis to define your requirements and create a tailored outsourcing strategy.
From there, we connect you with trusted BPO call center outsourcing companies, match you to best-fit providers, and manage the selection, onboarding, and contract negotiations. Once your team is in place, we help align them with your workflows and ensure service quality through proven methodology and ongoing performance monitoring.
With our support, you can partner with the right call center in Brazil quickly and cost-effectively, while keeping operational efficiency and long-term scalability at the center of your strategy.
BPO is when companies hire third parties to handle functions like IT, BPO customer service, or finance.
In Brazil, the BPO market is growing fast, valued at around USD 5–6 billion in 2024 and projected to reach over USD 14 billion by 2033. Growth is fueled by cost savings, skilled labor, time zone alignment with major markets, and rising use of AI and automation.
It costs between $11 and $14 per hour to outsource call center services to a reputable BPO company in Brazil, depending on the language and type of work. These are fully-loaded hourly rates that include all operating costs such as wages, taxes, benefits, facilities, IT infrastructure, management, and other business expenses.
Outsourcing to Brazil offers access to skilled professionals and dependable services while keeping costs lower than in-house operations in North America. With this level of savings, Brazil’s BPO industry provides an excellent balance of affordability, quality, and operational efficiency for businesses looking to expand their capabilities.
Most call centers in Brazil are located in major metropolitan areas where there’s access to a large, educated workforce and strong infrastructure. As a leading destination for companies outsourcing to Latin America, Brazil’s key hubs, São Paulo, Rio de Janeiro, Salvador, and Curitiba, offer proximity to established business districts and reliable technology networks.
These urban centers provide the talent and resources that outsourcing companies rely on to deliver consistent service, strong customer experience, and multilingual customer support.
Advantages of choosing Brazil for BPO services include lower operating costs and access to a highly skilled workforce. The country is recognized as one of the top countries for outsourcing, giving companies confidence in both service quality and scalability.
Brazil’s multilingual talent pool supports global markets and enhances customer experience. With advanced infrastructure and reliable networks, businesses outsourcing here benefit from consistent service delivery and long-term stability in the growing LATAM call center market.
Brazil offers a large, skilled Portuguese-speaking workforce and a growing BPO market, but companies should also account for Brazil's General Data Protection Law (LGPD), which sets requirements for handling personal data similar to GDPR. Confirming a provider's LGPD compliance is an important step before transferring customer data.
