How much does it cost to outsource a call center to Brazil?
The cost of living is significantly lower than that of the U.S. Because of this, the cost of labor is much lower. The average wage for a call center is the U.S. is $23 to $28 an hour. Compare that to a Brazilian contact center where agents make $14 an hour on average.
Why do so many companies in the US outsource their support teams to Brazil?
Many companies in the U.S. choose Brazil as a central outsourcing location because of its large pool of talent, young, educated workforce and its growing, diverse economy.
Where are most call centers in Brazil located?
The centralized call center workforce is located in the metropolitan areas of Rio de Janeiro, Salvado, São Paulo, and Curitiba.
What are the cost savings for outsourcing a call center from the U.S. to Brazil?
Outsourcing to call centers in Brazil will normally reduce your costs dramatically, from up to 60% off of average U.S. rates.
What are the advantages of outsourcing call center services to Brazil?
As an up-and-coming center for business in the past ten years, Brazil’s call center operations have grown enormously in recent years. It has one of the fastest-growing middle classes in South America and all of Latin America, so much so that the opportunities for near sourcing are extremely enticing for many businesses.
As a country known to be established in technology and infrastructure, it has a high DBT and a large pool of talented agents. Brazil has established itself in the top 50 rankings as a country with sophistication, innovation, technology, and mature financial markets. To further incentivize growing call center business, the government provides numerous tax benefits as well as federal benefits. Outsourcing to Brazil provides a low-risk, cost-efficient way to grow businesses in a pro-business economy.