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Call Center Outsourcing to Brazil

Are you looking to move or expand your call center operations to Brazil?

Simplify your search and find the BPO partner that will improve your customer service while saving up to 70%. We partner with you to find you a pre-screened, heavily vetted outsource contact center in Brazil that matches your exact specifications, and we’ll do it at no cost to you.

Outsourcing
Services

Just a few of the ways we can help you save money and grow your team faster
Inbound Call Center Support Icon
Inbound Call Center Support
Ensuring your business provides personalized and efficient responses to every inquiry. Common use cases are tier 1 customer support and technical support issues.
Outbound Sales Icon
Outbound Sales
Accelerate lead generation services and scale sales team efforts with telesales, appointment setting, direct mail follow-ups, and customer satisfaction survey calls.
Chat Support Icon
Chat Support
Offer more channels to help customers who have questions or concerns about your products or services.
Call Center Icon
Business Process Outsourcing (BPO)
We streamline your back-office processes, so you can focus on staying front and center with your customers.
Vendor Selection

30 years of helping companies find the right call center partners

When it comes to business, nothing is more important than protecting your brand and driving a trusted customer experience! 

We’ve spent thousands of hours screening nearshore, offshore, and domestic based outsourced providers, to build a knowledge base of who's who based on vertical expertise, management strength, quality operating practices, price and much more.
We map your company needs, with our operational experience, and vendor knowledge base to help identify solution providers to best satisfy your client’s requirements.

Vendor Selection Benefits

Deciding where to outsource is a major decision. Leverage our experience to confidently find the right outsourcing organization.
Review a variety of detailed RFP responses prepared to your specifications.  Let TDS do the heavy lifting in preparing your RFP documentation.
There are little to no fees to use our outsource advisory services. Our fees are generally paid by the referral agreements with the partner you select.

A global contact center network to fit your exact needs

100,000+
agents
30+
countries
95%
average CSAT score
Supporting a variety of industries
Healthcare
Finance
Technology
Insurance
Hospitality
Communications

Our Process

1
Needs Analysis
and Profile
Develop a deep understanding and creation of a blueprint of your company's outsourced requirements.
2
Outsourced Vendor
RFP Process
Create an RFP specific to your company’s requirements and then leverage our extensive BPO database to shortlist the contact centers that best meet the specifications.
3
Outsource Vendor Evaluation
We validate best fit contact centers and provide a set of specific outsourcing options and their related benefits.
4
Outsource Vendor Selection
We help facilitate and simplify the selection, coordination, and contract negotiations.

Frequently Asked Questions

Have more questions? Schedule a call with us
How much does it cost to outsource a call center to Brazil?
The cost of living is significantly lower than that of the U.S. Because of this, the cost of labor is much lower. The average wage for a call center is the U.S. is $23 to $28 an hour. Compare that to a Brazilian contact center where agents make $14 an hour on average.
Why do so many companies in the US outsource their support teams to Brazil?
Many companies in the U.S. choose Brazil as a central outsourcing location because of its large pool of talent, young, educated workforce and its growing, diverse economy.
Where are most call centers in Brazil located?
The centralized call center workforce is located in the metropolitan areas of Rio de Janeiro, Salvado, São Paulo, and Curitiba.
What are the cost savings for outsourcing a call center from the U.S. to Brazil?
Outsourcing to call centers in Brazil will normally reduce your costs dramatically, from up to 60% off of average U.S. rates.
What are the advantages of outsourcing call center services to Brazil?
As an up-and-coming center for business in the past ten years, Brazil’s call center operations have grown enormously in recent years. It has one of the fastest-growing middle classes in South America and all of Latin America, so much so that the opportunities for near sourcing are extremely enticing for many businesses.

As a country known to be established in technology and infrastructure, it has a high DBT and a large pool of talented agents. Brazil has established itself in the top 50 rankings as a country with sophistication, innovation, technology, and mature financial markets. To further incentivize growing call center business, the government provides numerous tax benefits as well as federal benefits. Outsourcing to Brazil provides a low-risk, cost-efficient way to grow businesses in a pro-business economy.

Get a free Vendor Selection quote

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