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Brazil Call Center Outsourcing

Save over 50% on costs by outsourcing your call center services to Brazil

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About the Call Center Industry in Brazil

As the sixth most populous country in the world and with its strong and stable domestic economy, Brazil appeals to many global companies as an outsourcing destination. ‍ The services sector makes up more than half of the country’s GDP, and its IT/BPO industry is one of the largest in the world. Additionally, Brazil boasts a large and experienced workforce, low turnover rates, and strong English skills among workers. ‍ Within Latin America, Brazil ranks high in financial and educational development. The country’s convenient geographical location and its (relative) immunity to natural disasters are contributing factors to its growing popularity among North American companies seeking to outsource.

Why do companies outsource call center operations to Brazil?

Labor Pool

  • Vast and growing IT/BPO sector
  • Large workforce with a low turnover rate
  • Competitive billing rates - 50-70% less than US and Canadian prices
  • Extensive experience throughout multiple industries

Business Climate

  • High global competitive index and steady economic growth
  • Friendly and empathetic customer service practices
  • Cultural diversity with strong U.S. influence
  • Business practices largely shaped by American MNEs

Infrastructure

  • Sophisticated higher education system
  • One of the most financially developed countries in Latin America
  • Openness to foreign investment
  • High level of security and intellectual property

Country

  • Political stability
  • High confidence rate from consumers and investors
  • Safe from natural disasters
  • Convenient time zone

US Companies With a Presence in Brazil

Accenture
Apple
Coca-cola
HP-EDS
IBM
Microsoft
PepsiCo
Unisys
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Statistics About Brazil

Population

212.6 million

Youth Unemployment Rate (ages 15-34)

27.47%

GDP

$1.84 trillion USD

Working Age Population (15-64)

100.7 million

Business Language(s)

English and Portuguese

Call Center Industry Growth Rate

0.8% (2016-2020)

Frequently Asked Questions

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How do I outsource a call center to Brazil?

Starting a call center in Brazil (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.

TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.

Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.

How much does it cost to outsource a call center to Brazil?

The rates are extremely attractive for outsourcing to Brazil. The average hourly pay for call center agents is R$33.66, or about $7 USD. For more experienced employees, some locations may pay about $9/hour.

The $7 an hour rate is even lower than the average salary for Latin American workers, which ranges from $8-$18. The hourly costs may increase depending on the location or employee experience.

Still, this is much lower than the $23-28 an hour that US call center agents receive.

Where are most call centers in Brazil located?

Larger cities and metropolitan areas are the most common locations in Brazil for call centers. These include Rio de Janeiro, Sao Paulo, Salvador, and Curitiba.

What are the cost savings for US companies outsourcing call centers to Brazil?

Savings on labor costs alone are huge. Using the $7 an hour salary mentioned above, that is less than 30% of the $25 hourly rate for US workers. Even for more experienced workers, you can expect to save more than 50% and often even 60-70% compared to maintaining an in-house call center.

What are the advantages of outsourcing call center services to Brazil?

Brazil presents an appealing BPO location because of its friendly business culture, large and experienced workforce, and low restrictions on the BPO industry. Additionally, the investment in BPO services has seen rapid growth throughout the past few years.

Brazil also has the highest gross domestic product of all the countries in Latin America and the Caribbean, reaching 1.4 trillion US dollars in 2020. This strong economic presence in the region makes Brazil quite appealing as an international location for call centers.

While most people speak Portuguese, numerous individuals speak other languages. The most common are English, German, Italian, and Spanish. By outsourcing to Brazil, you can potentially take advantage of the linguistic diversity and expand your services to more countries and individuals.