Save over 50% on costs by outsourcing your call center services to Spain
With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.
Average CSAT Score
Spain has become a hot spot for call center outsourcing with its educated employee pool, focus on customer service, and large bilingual population. Business process outsourcing (BPO), as a whole, is one of the most prominent markets in Spain, growing fast and benefiting both companies and employees.
Youth Unemployment Rate (ages 15-34)
15.26% unemployment, 32.61% of youth are unemployed
$1.39 trillion USD
Working Age Population (15-64)
English and Spanish
Call Center Industry Growth Rate
Projected to grow annually at a rate of 5.8% between 2018 and 2025
Call center agents in Spain typically make about 1,920 EUR per month, which comes out to roughly $27,000 USD yearly salary. Compare this to paying $45,000 USD (or more) for an equivalent agent in the US.
Companies often outsource teams to Spain because the talent pool includes many educated, bilingual agents who can provide an excellent customer experience for a fraction of the cost. And in addition to lower labor costs, Spain’s impressive communications infrastructure means better connectivity, up-time, and ultimately customer satisfaction.
Madrid, the capital of Spain, has the highest concentration of call center jobs. Then follows Andalusia and Catalonia. All together, these three cities account for 69% of the total number of call center employees in the country.
Outsourcing call centers to Spain costs about 50% of what it would in the US. With a cheaper cost of living, companies can pay employees a livable wage while remaining cost-effective.
Outsourced call centers, like those provided through TDS Global Solutions, have created many opportunities for both companies in the US and employees in Spain. And especially with 27% of Spain’s residents speaking both English and Spanish, companies recognize Spain as a valuable outsourcing option.