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Call Center Outsourcing to Spain

Save over 50% on costs by outsourcing your call center services to Spain

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About the Call Center Industry in Spain

Spain has become a hot spot for call center outsourcing with its educated employee pool, focus on customer service, and large bilingual population. Business process outsourcing (BPO), as a whole, is one of the most prominent markets in Spain, growing fast and benefiting both companies and employees.

Why do companies outsource call center operations to Spain?

Labor Pool

  • Large, eager, and skilled multilingual talent pool
  • Competitive labor costs - an average of 50% savings as compared to the US BPO market
  • Government support for international investments & job creation
  • Wide variety of industry experience, including medical and healthcare, customer care, and financial industries

Business Climate

  • Thriving business climate, with a strong financial system and favorable location
  • Top outsourcing services include inbound and outbound call centers, customer retention, and omnichannel services
  • 27.7% of residents speak English
  • Strong human rights and labor laws to protect workers

Infrastructure

  • An up-and-coming global leader in communication and quality infrastructure
  • Heavy infrastructure investment from the government
  • Ranked #1 globally for travel and tourism (according to the World Economic Forum)
  • Extensive fiber-optic network

Country

  • Reliable and stable government without political unrest
  • Excellent quality of life; cost of comfortable living is low, and cities are rich with culture
  • Home of the 2nd most widely spoken language in the world
  • Consistently one of the most popular global tourist destinations

US Companies With a Presence in Spain

Microsoft
Amazon
IBM
Google
Apple
Cisco
Hewlett-Packard (HP)
Nike

Statistics About Spain

Population

47.3 million

Youth Unemployment Rate (ages 15-34)

15.26% unemployment, 32.61% of youth are unemployed

GDP

$1.39 trillion USD

Working Age Population (15-64)

31.3 million

Business Language(s)

English and Spanish

Call Center Industry Growth Rate

Projected to grow annually at a rate of 5.8% between 2018 and 2025

Frequently Asked Questions

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How much does it cost to outsource a call center to Spain?
Call center agents in Spain typically make about 1,920 EUR per month, which comes out to roughly $27,000 USD yearly salary. Compare this to paying $45,000 USD (or more) for an equivalent agent in the US.
Why do so many companies in the US outsource their support teams to Spain?
Companies often outsource teams to Spain because the talent pool includes many educated, bilingual agents who can provide an excellent customer experience for a fraction of the cost. And in addition to lower labor costs, Spain’s impressive communications infrastructure means better connectivity, up-time, and ultimately customer satisfaction.
Where are most call centers in Spain located?
Madrid, the capital of Spain, has the highest concentration of call center jobs. Then follows Andalusia and Catalonia. All together, these three cities account for 69% of the total number of call center employees in the country.
What are the cost savings for US companies outsourcing call centers to Spain?
Outsourcing call centers to Spain costs about 50% of what it would in the US. With a cheaper cost of living, companies can pay employees a livable wage while remaining cost-effective.
What are the advantages of outsourcing call center services to Spain?
Outsourced call centers, like those provided through TDS Global Solutions, have created many opportunities for both companies in the US and employees in Spain. And especially with 27% of Spain’s residents speaking both English and Spanish, companies recognize Spain as a valuable outsourcing option.