How much does it cost to outsource a call center to Spain?
Call center agents in Spain typically make about 1,920 EUR per month, which comes out to roughly $27,000 USD yearly salary. Compare this to paying $45,000 USD (or more) for an equivalent agent in the US.
Why do so many companies in the US outsource their support teams to Spain?
Companies often outsource teams to Spain because the talent pool includes many educated, bilingual agents who can provide an excellent customer experience for a fraction of the cost. And in addition to lower labor costs, Spain’s impressive communications infrastructure means better connectivity, up-time, and ultimately customer satisfaction.
Where are most call centers in Spain located?
Madrid, the capital of Spain, has the highest concentration of call center jobs. Then follows Andalusia and Catalonia. All together, these three cities account for 69% of the total number of call center employees in the country.
What are the cost savings for US companies outsourcing call centers to Spain?
Outsourcing call centers to Spain costs about 50% of what it would in the US. With a cheaper cost of living, companies can pay employees a livable wage while remaining cost-effective.
What are the advantages of outsourcing call center services to Spain?
Outsourced call centers, like those provided through TDS Global Solutions, have created many opportunities for both companies in the US and employees in Spain. And especially with 27% of Spain’s residents speaking both English and Spanish, companies recognize Spain as a valuable outsourcing option.