Your Bridge to Southern Europe
TDS matches you with a skilled, English-speaking outsourcing workforce in Spain, a growing destination in Southern Europe. Talk to our team to save over 50%.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
Companies Served
Global Agents
Countries
Average CSAT Score
Spain has become a hot spot for call center outsourcing with its educated employee pool, focus on customer service, and large bilingual population. Business process outsourcing (BPO), as a whole, is one of the most prominent markets in Spain, growing fast and benefiting both companies and employees.
Population
47.3 million
Youth Unemployment Rate (ages 15-34)
15.26% unemployment, 32.61% of youth are unemployed
GDP
$1.73 trillion USD (World Bank, 2024)
Working Age Population (15-64)
31.3 million
Business Language(s)
English and Spanish
Call Center Industry Growth Rate
Projected to grow annually at a rate of 5.8% between 2018 and 2025
Talk to an Outsourcing Expert
Tell us your goals and budget. We'll walk you through provider options and the right next step.
It costs between $25 and $35 per hour to outsource call center services to a reputable partner in Spain. These are fully-loaded hourly rates that include all operating costs such as wages, taxes, benefits, facilities, IT infrastructure, management, and other business expenses.
While labor costs in Spain are lower than in the U.S., the country also offers a multilingual and well-educated workforce. This makes Spain a strong choice for businesses seeking reliable European-based customer support with competitive pricing and high service quality.
Companies often outsource teams to Spain because the talent pool includes many educated, bilingual agents who can provide an excellent customer experience for a fraction of the cost. And in addition to lower labor costs, Spain’s impressive communications infrastructure means better connectivity, up-time, and ultimately customer satisfaction.
Madrid, the capital of Spain, has the highest concentration of call center jobs. Then follows Andalusia and Catalonia. All together, these three cities account for 69% of the total number of call center employees in the country.
Outsourcing call centers to Spain costs about 50% of what it would in the US. With a cheaper cost of living, companies can pay employees a livable wage while remaining cost-effective.
Outsourced call centers, like those provided through TDS Global Solutions, have created many opportunities for both companies in the US and employees in Spain. And especially with 27% of Spain’s residents speaking both English and Spanish, companies recognize Spain as a valuable outsourcing option.
Spain's labor costs are higher than in nearshore Latin America or offshore Asia, so its main advantage is bilingual quality and EU-based compliance rather than deep cost savings. Companies should also account for Spanish labor law protections, which can affect staffing flexibility compared to some other markets.
