Save over 50% on costs by outsourcing your call center services to Morocco
With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.
Average CSAT Score
Countless companies worldwide pick Morocco to establish call centers because employees can manage high-volume calls, respond to high-stakes inquiries, and interact with customers in a variety of languages. The call center industry has helped lessen the unemployment rate and represents some of the fastest-growing companies. Call centers in Morocco offer benefits for employees and have plenty of qualified, English-speaking graduates working to assist customers.
Youth Unemployment Rate (ages 15-34)
$119.7 billion USD (2019)
Working Age Population (15-64)
French and English
Call Center Industry Growth Rate
5-year annual growth rate of 3%
The cost of outsourcing call centers in Morocco is a fraction of the cost of managing them in-house in the United States. Consider the monthly pay for Moroccan call center agents, which is 13,300 MAD on average. This translates to just under $1,500 USD, which some US agents make in a week.
Casablanca, the port and second-largest city, is home to most call centers in Morocco, providing about 30,000 people with high-quality jobs. You can also find both inbound and outbound call centers in cities such as Rabat, Fes, Meknes, and Mohammedia, as well as a few other locations here and there.
The average salary for a person working in customer service at a call center in Morocco earns about 160,000 MAD annually. This is equivalent to $17,622.70 USD, representing major savings when compared to the average US agent salary, which typically falls in the $43,000-$48,000 range.
The advantages of outsourcing call center services in Morocco include flexibility, specialized knowledge, expert management, data collection, access to technology, and telecommunications—all for a deeply discounted cost to companies. Moroccan employees’ excellent communication skills and ability to build strong customer relationships make them an asset to all sorts of companies.
With Morocco booming in recent years and a push for the economy to better balance equality for women and minors, this country has a lot to offer US companies. While the amount of savings can vary depending on business needs, the average savings typically come to about 50% of the cost of managing call centers in-house.
Starting a call center in Morocco (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.