Chat with us, powered by LiveChat

Morocco Call Center Outsourcing

Save over 50% on costs by outsourcing your call center services to Morocco

Get a Free Vendor Comparison

Business Strategy Assessment
Qualified Outsourcing Options
Comprehensive Quote/Pricing
Your information has been saved.
Error icon
Looks like we're having trouble

About the Call Center Industry in Morocco

Countless companies worldwide pick Morocco to establish call centers because employees can manage high-volume calls, respond to high-stakes inquiries, and interact with customers in a variety of languages. The call center industry has helped lessen the unemployment rate and represents some of the fastest-growing companies. Call centers in Morocco offer benefits for employees and have plenty of qualified, English-speaking graduates working to assist customers.

Why do companies outsource call center operations to Morocco?

Labor Pool

  • Large, eager, and multilingual talent pool to offer customer support
  • Able to speak Arabic, French, English, and Spanish
  • Encourages foreign investments, manufacturing, structural reforms, and increasing employment
  • In 2018, the Moroccan government enforced a plan for job promotion to help create jobs while strengthening the job market

Business Climate

  • The only country in Africa possessing a Free Trade Agreement with the United States
  • Morocco has the 5th largest GDP in Africa
  • Ranks #53 out of 190 economies, according to World Bank’s 2020 Doing Business Report
  • French influence on business practices emphasizes courtesy and formality

Infrastructure

  • Stable, accessible, and growing economy 
  • Policies created to gain foreign investment and support local growth and productivity
  • Investment in profiting fields and progressive industries
  • Assistance for new university graduates in finding work and training programs

Country

  • Political stability in an ideal location
  • Morocco has the 5th largest GDP in Africa; major cities include Rabat (capital), Agadir, Marrakech, and Casablanca 
  • Comfortable time zone; can provide consistent BPO services
  • The first country in the Southern Mediterranean to be given “advanced status” by the European Union, which helps economic integration

US Companies With a Presence in Morocco

FedEx
Hilton
Hertz
Shell Oil
KFC
Subway
McDonald's
Coca-Cola
No items found.

Statistics About Morocco

Population

37.4 million

Youth Unemployment Rate (ages 15-34)

33.4%

GDP

$119.7 billion USD (2019)

Working Age Population (15-64)

24.2 million

Business Language(s)

French and English

Call Center Industry Growth Rate

5-year annual growth rate of 3%

Frequently Asked Questions

Have more questions?
Schedule a call with us

How much does it cost to outsource a call center to Morocco?

The cost of outsourcing call centers in Morocco is a fraction of the cost of managing them in-house in the United States. Consider the monthly pay for Moroccan call center agents, which is 13,300 MAD on average. This translates to just under $1,500 USD, which some US agents make in a week.

Where are most call centers in Morocco located?

Casablanca, the port and second-largest city, is home to most call centers in Morocco, providing about 30,000 people with high-quality jobs. You can also find both inbound and outbound call centers in cities such as Rabat, Fes, Meknes, and Mohammedia, as well as a few other locations here and there.

What is a call center agent’s salary in Morocco?

The average salary for a person working in customer service at a call center in Morocco earns about 160,000 MAD annually. This is equivalent to $17,622.70 USD, representing major savings when compared to the average US agent salary, which typically falls in the $43,000-$48,000 range.

What are the advantages of outsourcing call center services to Morocco?

The advantages of outsourcing call center services in Morocco include flexibility, specialized knowledge, expert management, data collection, access to technology, and telecommunications—all for a deeply discounted cost to companies. Moroccan employees’ excellent communication skills and ability to build strong customer relationships make them an asset to all sorts of companies. 

With Morocco booming in recent years and a push for the economy to better balance equality for women and minors, this country has a lot to offer US companies. While the amount of savings can vary depending on business needs, the average savings typically come to about 50% of the cost of managing call centers in-house.

How do I start a call center in Morocco?

Starting a call center in Morocco (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.

TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.

Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.

Find the Right Outsource Location for Your Business