Competitive Rates, Skilled Teams
TDS matches you with skilled, multilingual call center and BPO providers in Morocco at competitive rates. Reach out to save over 50% on costs.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
Companies Served
Global Agents
Countries
Average CSAT Score
Countless companies worldwide choose Morocco to establish call centers because employees can handle high-volume calls, respond to high-stakes inquiries, and interact with customers in multiple languages. The call center industry has helped lessen the unemployment rate and represents some of the fastest-growing companies. Call centers in Morocco offer benefits to employees and employ a large number of qualified, English-speaking graduates to assist customers.
Phone-based support that manages customer questions as they come in, helping you respond faster and more consistently.
Flexible support designed to handle everyday customer needs, maintaining quick response times and a consistent service experience.
Targeted lead qualification that identifies real opportunities, helping you keep the pipeline full without wasting internal resources.
Ongoing IT services that reduce downtime, integrate automation to speed up processes, and keep operations running smoothly.
Tailored software development and support that delivers reliable software solutions to meet your needs.
Reliable support for data entry, billing, and admin work that improves accuracy and keeps internal teams focused on priorities.
Support for a range of campaigns, including product promotions, customer outreach, surveys, and service reminders.
Sales support that drives revenue growth by improving operations and lowering customer acquisition costs.
Population
39 million
Youth Unemployment Rate (ages 15-34)
37%
GDP
$154.4 billion USD
Working Age Population (15-64)
24.8 million
Business Language(s)
French and English
Call Center Industry Growth Rate
5-year annual growth rate of 3%
With over 30 years of experience, TDS Global Solutions has helped businesses across industries find the ideal outsourcing partners to meet their unique business needs. Whether supplementing an in-house team or fully outsourcing, businesses benefit from expert call center agents handling a range of outbound tasks.
Here’s a snapshot of just a few of the industries that can benefit from call center outsourcing solutions:
Patient outreach, appointment setting, follow-ups, and proactive engagement for medical, dental, vision, and related industries to improve care and reduce no-shows.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Patient outreach, appointment setting, follow-ups, and proactive engagement for medical, dental, vision, and related industries to improve care and reduce no-shows.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Talk to an Outsourcing Expert
Tell us your goals and budget. We'll walk you through provider options and the right next step.
It costs between $16 and $18 per hour to outsource call center services to a trusted partner in Morocco. These are fully-loaded hourly rates that include all operating costs such as wages, taxes, benefits, facilities, IT infrastructure, management, and other business expenses.
Outsourcing to Morocco allows companies to access skilled, multilingual agents at a much lower cost than maintaining in-house operations. With competitive pricing and strong service quality, Morocco is a popular choice for businesses seeking reliable customer support across multiple languages.
The advantages of outsourcing BPO services to Morocco include flexibility, specialized knowledge, expert management, data collection, access to technology, and telecommunications—all for a deeply discounted cost to companies. Moroccan employees’ excellent communication skills and ability to build strong customer relationships make them an asset to all sorts of companies.
With Morocco’s call center outsourcing services growing in recent years, the country has a lot to offer US businesses. While the amount of savings can vary depending on business needs, the average savings typically come to about 50% of the cost of managing call centers in-house.
Most BPO companies in Morocco are located in Casablanca, which serves as a central hub for the country’s outsourcing industry and a leading destination for outsourcing in Africa. Other major cities, including Rabat, Fes, Meknes, and Mohammedia, also have a strong presence of call centers and outsourcing providers.
Casablanca is Morocco’s largest business hub and home to many of the country’s leading BPO providers. Its well-developed infrastructure, modern office spaces, and reliable telecommunications make it ideal for handling both inbound and outbound customer service.
The city offers skilled, multilingual call centers fluent in languages like French, Arabic, Spanish, and English. With competitive labor costs and a strong talent pool, BPO in Casablanca combines high-quality service delivery with significant cost savings for international businesses.
Getting started with call center outsourcing in Morocco starts with a needs analysis to develop a deep understanding of your business and scope your company's outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. By utilizing our call center consulting services, the entire process is streamlined from start to finish, with no fees involved for our advisory services.
Call centers in Morocco operate under Law 09-08 on the protection of personal data, enforced by the National Commission for the Control of Personal Data Protection (CNDP). Morocco has also signaled intent to pursue an EU adequacy arrangement, which would further streamline data transfers for companies serving European customers, though it's worth confirming a provider's current compliance practices given the law's staged enforcement history.
