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United States Call Center Outsourcing

Save over 50% on costs by outsourcing your call center services to the United States

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About the Call Center Industry in the United States

The new millennium heralded the sudden move of more than 250,000 US call center jobs offshore to South Africa, India, and the Philippines. At the time, this mass exodus was a cost-savings measure. Recently, however, that trend has been in reverse for a lot of companies.
 
Businesses have honed in on the profitable potential of the excellent customer service provided by United States call center companies. As a result, the US has seen a boom in the number of professional and personable call center service providers across the nation.

Why do companies outsource call center operations in the United States?

Labor Pool

  • Virtually nonexistent language barriers, along with an emphasis on bilingual customer contact and call center solutions
  • Extensive labor pool, many of whom have years of experience as call center agents in a variety of fields
  • Support for work-from-home agents creates stability and around-the-clock availability
  • Firsthand experience and understanding of US-based industries, including medical, financial services, technical support, and beyond

Business Climate

  • Top-ranked global economy, with a GDP of $22.785 trillion and 2.2% annual growth
  • Excellent work ethic and personal knowledge of American customers
  • English is the first/native language
  • Superior working conditions and support for workers’ rights

Infrastructure

  • Stable power grid and the necessary telecom access to handle high call volumes
  • Best-in-class quality of service to improve your key metrics
  • Strong transportation infrastructure
  • High-speed fiber provides fast, affordable connectivity for both in-person and work-from-home personnel

Country

  • Reliable & stable government system without political unrest
  • Excellent quality of life
  • Familiar time zone structure only spanning six total hours across the country, so appointment setting and answering services are always available during peak contact hours
  • Low unemployment rate of 5.4%

US Companies Outsourcing Call Centers in the US

Coldwell Banker
Bausch + Lomb
National Geographic
Metropolitan Museum of Art
Crate & Barrel
Dooney & Bourke
Urban Outfitters
Museum of Modern Art

Statistics About the United States

Population

332.6 million

Youth Unemployment Rate (ages 15-34)

5.4% unemployment, 49.45% of unemployed are youth

GDP

$22.785 trillion USD

Working Age Population (15-64)

213.6 million

Business Language(s)

English

Call Center Industry Growth Rate

Expected CAGR of 7.3% from 2021-2028

Frequently Asked Questions

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How much does it cost to outsource a call center in the United States?
The American contact center and customer support industry is becoming more cost-effective for businesses, creating profit-conscious opportunities to outsource without offshoring. Highly qualified, experienced US call center agent pricing may vary but typically falls between $20-30 per hour for inbound and outbound customer care services.
Where are most call centers in the United States located?
Texas has the most call centers in the United States, with 710, followed by Florida (637), Georgia (352), Arizona (348), and Virginia (207). 
What is a call center agent’s salary in the United States?
An American call center agent’s average salary is $14.25 per hour as of 2021. Arizona tops the list for best-paying states, with an annual salary of $31,573 for their agents.
What are the advantages of outsourcing call center services elsewhere in the United States?
The growth in the US’s business process outsourcing (BPO) industry has made it easier than ever for American companies to outsource qualified domestic agents — agents that can understand and empathize with customers on a more personal level, perhaps, than those living outside the country.

Furthermore, the United States sets rigorous standards for data and personal information security. Companies and their customers can trust that they are protected by compliance laws like the Payment Card Industry Data Security Standards Act (PCI DSS) and the Healthcare Insurance Portability and Accountability Act (HIPAA). 

Whether it’s the medical industry, financial industry, or just about anything in between, domestic call centers improve customer satisfaction and increase successful lead generation for businesses from coast to coast.
How do I start a call center within the United States?
Starting a call center in the United States (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.

TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.

Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.