Simplify your operations and improve customer satisfaction by outsourcing your call center services to the United States.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
Companies Served
Global Agents
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Average CSAT Score
The new millennium heralded the sudden move of more than 250,000 US call center jobs offshore to South Africa, India, and the Philippines. At the time, this mass exodus was a cost-savings measure. Recently, however, that trend has been in reverse for a lot of companies. Businesses have honed in on the profitable potential of the excellent customer service provided by United States call center companies. As a result, the US has seen a boom in the number of professional and personable call center service providers across the nation.
With over 30 years of experience, TDS Global Solutions has helped businesses across industries find the ideal outsourcing partners to meet their unique business needs. Whether supplementing an in-house team or fully outsourcing, businesses benefit from expert call center agents handling a range of outbound tasks.
Here’s a snapshot of just a few of the industries that can benefit from outsourcing outbound call center services:
Patient outreach, appointment setting, follow-ups, and proactive engagement for medical, dental, vision, and related industries to improve care and reduce no-shows.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Population
332.6 million
Youth Unemployment Rate (ages 15-34)
5.4% unemployment, 49.45% of unemployed are youth
GDP
$22.785 trillion USD
Working Age Population (15-64)
213.6 million
Business Language(s)
English
Call Center Industry Growth Rate
Expected CAGR of 7.3% from 2021-2028
Phone-based support that manages customer questions as they come in, helping you respond faster and more consistently.
Flexible support designed to handle everyday customer needs, maintaining quick response times and a consistent service experience.
Assistance with scheduling tasks, which creates a smoother process for booking and follow-ups.
Targeted lead qualification that identifies real opportunities, helping you keep the pipeline full without wasting internal resources.
Ongoing system monitoring and technical issue resolution that reduces downtime and keeps operations running smoothly.
Reliable support for data entry, billing, and admin work that improves accuracy and keeps internal teams focused on priorities.
Performance-driven strategy and campaign management that increases visibility, attracts traffic, and supports business growth.
Sales support that drives revenue growth by improving operations and lowering customer acquisition costs.
The American contact center and customer support industry is becoming more cost-effective for businesses, creating profit-conscious opportunities to outsource without offshoring. Highly qualified, experienced US call center agent pricing may vary but typically falls between $20-30 per hour for inbound and outbound customer care services.
Texas has the most call centers in the United States, with 710, followed by Florida (637), Georgia (352), Arizona (348), and Virginia (207).
An American call center agent’s average salary is $14.25 per hour as of 2021. Arizona tops the list for best-paying states, with an annual salary of $31,573 for their agents.
The growth in the US’s business process outsourcing (BPO) industry has made it easier than ever for American companies to outsource qualified domestic agents — agents that can understand and empathize with customers on a more personal level, perhaps, than those living outside the country.
Furthermore, the United States sets rigorous standards for data and personal information security. Companies and their customers can trust that they are protected by compliance laws like the Payment Card Industry Data Security Standards Act (PCI DSS) and the Healthcare Insurance Portability and Accountability Act (HIPAA).
Whether it’s the medical industry, financial industry, or just about anything in between, domestic call centers improve customer satisfaction and increase successful lead generation for businesses from coast to coast.
Starting a call center in the United States (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.
