Domestic Simplicity, Proven Results
TDS matches you with domestic, U.S.-based call center outsourcing partners for simplified operations. Talk to our team to find the right fit.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
Companies Served
Global Agents
Countries
Average CSAT Score
The new millennium heralded the sudden move of more than 250,000 US call center jobs offshore to South Africa, India, and the Philippines. At the time, this mass exodus was a cost-savings measure. Recently, however, that trend has been in reverse for a lot of companies. Businesses have honed in on the profitable potential of the excellent customer service provided by United States call center companies. As a result, the US has seen a boom in the number of professional and personable call center service providers across the nation.
Phone-based support that manages customer questions as they come in, helping you respond faster and more consistently.
Flexible support designed to handle everyday customer needs, maintaining quick response times and a consistent service experience.
Assistance with scheduling tasks, which creates a smoother process for booking and follow-ups.
Targeted lead qualification that identifies real opportunities, helping you keep the pipeline full without wasting internal resources.
Ongoing system monitoring and technical issue resolution that reduces downtime and keeps operations running smoothly.
Reliable support for data entry, billing, and admin work that improves accuracy and keeps internal teams focused on priorities.
Performance-driven strategy and campaign management that increases visibility, attracts traffic, and supports business growth.
Sales support that drives revenue growth by improving operations and lowering customer acquisition costs.
Population
332.6 million
Youth Unemployment Rate (ages 15-34)
5.4% unemployment, 49.45% of unemployed are youth
GDP
$29.3 trillion USD (World Bank, 2024)
Working Age Population (15-64)
213.6 million
Business Language(s)
English
Call Center Industry Growth Rate
Expected CAGR of 7.3% from 2021-2028
With over 30 years of experience, TDS Global Solutions has helped businesses across industries find the ideal outsourcing partners to meet their unique business needs. Whether supplementing an in-house team or fully outsourcing, businesses benefit from expert call center agents handling a range of outbound tasks.
Here’s a snapshot of just a few of the industries that can benefit from outsourcing outbound call center services:
Patient outreach, appointment setting, follow-ups, and proactive engagement for medical, dental, vision, and related industries to improve care and reduce no-shows.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Patient outreach, appointment setting, follow-ups, and proactive engagement for medical, dental, vision, and related industries to improve care and reduce no-shows.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Talk to an Outsourcing Expert
Tell us your goals and budget. We'll walk you through provider options and the right next step.
It costs between $28 and $35 per hour to outsource call center services to a reputable partner in the United States. These are fully-loaded hourly rates that include all operating costs such as wages, taxes, benefits, facilities, IT infrastructure, management, and other business expenses.
The U.S. contact center industry has become increasingly cost-effective, allowing companies to outsource domestically without offshoring while maintaining strong service quality. U.S.-based agents are highly qualified and experienced, offering reliable inbound and outbound customer care solutions for businesses that prefer onshore call center support.
Texas has the most call centers in the United States, with 710, followed by Florida (637), Georgia (352), Arizona (348), and Virginia (207).
The growth in the US’s business process outsourcing (BPO) industry has made it easier than ever for American companies to outsource qualified domestic agents — agents that can understand and empathize with customers on a more personal level, perhaps, than those living outside the country. Furthermore, the United States sets rigorous standards for data and personal information security. Companies and their customers can trust that they are protected by compliance laws like the Payment Card Industry Data Security Standards Act (PCI DSS) and the Healthcare Insurance Portability and Accountability Act (HIPAA). Whether it’s the medical industry, financial industry, or just about anything in between, domestic call centers improve customer satisfaction and increase successful lead generation for businesses from coast to coast.
Getting started with call center outsourcing in the United States (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company's outsourced requirements. TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations. Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.
Industries with strict regulatory or data security requirements, such as healthcare, financial services, and insurance, commonly choose U.S.-based call centers to simplify compliance with domestic data protection and industry-specific regulations while maintaining a fully American customer experience.
Outsourcing within the United States eliminates language, cultural, and time zone barriers, but typically costs more than nearshore or offshore alternatives. Companies choose domestic outsourcing when compliance, brand alignment, or customer experience considerations outweigh the value of deeper cost savings.
