Save over 50% on costs by outsourcing your call center services to the United States
With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.
Average CSAT Score
The new millennium heralded the sudden move of more than 250,000 US call center jobs offshore to South Africa, India, and the Philippines. At the time, this mass exodus was a cost-savings measure. Recently, however, that trend has been in reverse for a lot of companies. Businesses have honed in on the profitable potential of the excellent customer service provided by United States call center companies. As a result, the US has seen a boom in the number of professional and personable call center service providers across the nation.
Youth Unemployment Rate (ages 15-34)
5.4% unemployment, 49.45% of unemployed are youth
$22.785 trillion USD
Working Age Population (15-64)
Call Center Industry Growth Rate
Expected CAGR of 7.3% from 2021-2028
The American contact center and customer support industry is becoming more cost-effective for businesses, creating profit-conscious opportunities to outsource without offshoring. Highly qualified, experienced US call center agent pricing may vary but typically falls between $20-30 per hour for inbound and outbound customer care services.
Texas has the most call centers in the United States, with 710, followed by Florida (637), Georgia (352), Arizona (348), and Virginia (207).
An American call center agent’s average salary is $14.25 per hour as of 2021. Arizona tops the list for best-paying states, with an annual salary of $31,573 for their agents.
The growth in the US’s business process outsourcing (BPO) industry has made it easier than ever for American companies to outsource qualified domestic agents — agents that can understand and empathize with customers on a more personal level, perhaps, than those living outside the country.
Furthermore, the United States sets rigorous standards for data and personal information security. Companies and their customers can trust that they are protected by compliance laws like the Payment Card Industry Data Security Standards Act (PCI DSS) and the Healthcare Insurance Portability and Accountability Act (HIPAA).
Whether it’s the medical industry, financial industry, or just about anything in between, domestic call centers improve customer satisfaction and increase successful lead generation for businesses from coast to coast.
Starting a call center in the United States (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.