How much does it cost to outsource a call center to the Philippines?
For call center roles, outsourcing companies typically spend pay workers between $2.50/hr on the low end and $10/hr on the high end. However, this can vary depending on the skills required. This is significantly cheaper than the wage for an equivalent role in the U.S. - between $15/hr and $45/hr.
Why do so many companies in the US outsource their support teams to the Philippines?
The call center industry continues to be the fastest-growing in the country, with over 1.2 Million people employed. In fact, call centers are just one piece of the larger BPO industry - a $25 billion dollar industry. The Philippines has an extremely Westernized culture and companies from the US, Australia and the UK feel very comfortable outsourcing business there. The Philippines has the 3rd largest English-speaking population behind the US and India which is why many companies see tremendous savings by outsourcing tier 1 support, customer service, and other back-office operations to countries with a lower cost of living and wages.
Where are most call centers in the Philippines located?
The cities in the Philippines with the largest call center industry and seat volumes are Manila and Cebu City. Other Filipino provinces like Laguna, Pampanga, and Clark are also strong outsourcing destinations. Many consider the Philippines to be the call-center capital of the world - taking over a title once held by India.
What are the cost savings for the outsourcing call center from the U.S. to the Philippines?
Many companies see their biggest savings in terms of labor costs. However, the cost savings are also seen in the support services for workers - like training, hiring, and recruiting. In a side by side comparison, many U.S. companies see savings of over 70%.
What are the advantages of outsourcing contact center services?
One of the most common reasons companies began outsourcing contact center services is to provide 24 hour customer support. Other major benefits include a larger talent pool to recruit from, decreased costs, and better customer experience.