Save over 60% on costs by outsourcing your call center services to the Philippines
With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.
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The Philippines is widely recognized as the call center capital of the world, and for good reason. The call center industry is one of the fastest-growing sectors in the Philippines, accounting for 10% of the country’s GDP. Business process outsourcing in the Philippines is a $150 billion industry, and over one million Filipinos work at call centers. The workforce is largely young and college-educated, and the low cost of operations makes it a highly desired location for companies looking to offshore their customer service operations.
Youth Unemployment Rate (ages 15-34)
7.31% (total unemployment rate 2.41%)
394.1 billion USD
Working Age Population (15-64)
English and Filipino
Call Center Industry Growth Rate
Expected CAGR of 10.06% through 2027
As is the case with most outsourcing decisions, the main factor is cost. With a low cost of living there and low operational costs, outsourcing your contact center needs to the Philippines provides a great return on investment. If you need customer support, technical support, or telemarketing, outsourcing to an expert call center company in the Philippines can save a lot of money.
For call center roles, outsourcing companies typically pay workers between $2.50/hr on the low end and $10/hr on the high end. This is a significantly lower cost than the wages for an equivalent role in the U.S., which could fall anywhere between $15/hr and $45/hr, depending on the service.
When converted to Philippine Pesos, call center agents’ average monthly salaries span 11,900 PHP to 66,000 PHP per month. The average annual salary for call center agents in the Philippines is about 367,000 PHP annually ($7,346 USD).
The Philippines offers several excellent locations for call center outsourcing services, including Manila, Cebu, Davao, Bacolod, and Iloilo; all top choices. Each of these cities offers a young and educated population, and English is an official language.
Even though call center agents are among the highest-paid workers in the Philippines, outsourcing your call center needs creates significant savings. While a call center agent in the US can be expected to earn $30,000 per year, the same worker in the Philippines only makes about $7,346 per year. This can cut your call center labor costs by up to 70%—a huge change that can positively impact the cash flow of established companies and smaller startups alike.
Expert and highly educated call center agents are available throughout the Philippines to handle an array of industry-specific call center operations. Specialized outsourcing solutions are available in healthcare, human resources, social media marketing, lead generation, eCommerce support, inbound and outbound calling, and general customer support/customer care. Service providers are often formally educated in your industry, and complete additional training for your brand and process requirements, to ensure all callers receive the best customer experience possible.