Chat with us, powered by LiveChat

Call Center Outsourcing to the Philippines

Save over 60% on costs by outsourcing your call center services to the Philippines

Get a Free Vendor Comparison

Business Strategy Assessment
Qualified Outsourcing Options
Comprehensive Quote/Pricing
Your information has been saved.
Error icon
Looks like we're having trouble

About the Call Center Industry in the Philippines

The call center industry is one of the fastest-growing sectors in the Philippines, accounting for 10% of the country’s GDP. Business process outsourcing, or BPO, is a $150 billion industry, and over one million Filipinos work at call centers. The workforce is largely young and college-educated, and the low cost of operations makes it a highly desired location for companies looking to offshore their customer service operations.

Why do companies outsource call center operations to the Philippines?

Labor Pool

  • Talented English speakers familiar with Western culture
  • Young and college-educated workforce
  • Annual labor cost savings to companies can be upwards of 60%
  • The Philippines’ Overseas Workers Welfare Administration incentivizes overseas workers to return to the Philippines to become call center agents

Business Climate

  • BPO is one of the biggest and fastest-growing industries in the Philippines
  • English is both a business language and an official language in the Philippines
  • Large amount of foreign investment in the Philippines BPO industry
  • Government incentives attract foreign investors to the BPO/call center industry

Infrastructure

  • Business process outsourcing (BPO), which call centers are a part of, accounts for 10% of the Philippines’ GDP.
  • 34th largest economy in the world
  • $85 billion infrastructure project announced in 2020, investing in airports, seaports, highways, trains, and power plants
  • Widespread internet - over 73 million use the internet in the Philippines

Country

  • Philippine government helps support the growth of the call center industry
  • Over one million Filipinos work at call centers
  • The culture is familiar with Western culture, languages, and accents
  • Low cost of living; comfortable quality of life

US Companies With a Presence in the Philippines

American Express
Facebook
Google
Hewlett-Packard (HP)
IBM
Nike
UnitedHealth Group
Wells Fargo
No items found.

Statistics About the Philippines

Population

109 million

Youth Unemployment Rate (ages 15-34)

3.36% general unemployment, 6.67% youth unemployment

GDP

USD 376.8 billion

Working Age Population (15-64)

68.89 million

Business Language(s)

English and Filipino

Call Center Industry Growth Rate

Expected 5.6% through 2022

Frequently Asked Questions

Have more questions?
Schedule a call with us

Why are call centers outsourced to the Philippines?

As is the case with most outsourcing decisions, the main factor is cost. With a low cost of living there and low operational costs, outsourcing your call center needs to the Philippines provides a great return on investment. If you need customer support, technical support, or telemarketing, outsourcing to the Philippines can save a lot of money.

How much do call center agents make in the Philippines?

Based on data from the Philippines, a call center agent’s monthly salary can range from 11,900 PHP (Philippine peso) on the low end of the pay scale to 66,000 thousand PHP on the extreme high end. On average, the monthly salary of a call center agent in the Philippines is roughly 30,600 PHP, or 367,000 PHP annually ($7,346 USD).

Where are the best call centers located in the Philippines?

The capital city of Manila is a top choice when it comes to outsourcing call centers in the Philippines. The population is young and educated, and English is an official language.

What are the cost savings for US companies outsourcing call centers to the Philippines?

Even though call center agents are among the highest-paid workers in the Philippines, outsourcing your call center needs creates significant savings. While a call center agent in the US can be expected to earn $30,000 per year, the same worker in the Philippines only makes about $7,268 per year. This can cut your call center labor cost by up to 70%.

How much does it cost to outsource a call center to the Philippines?

For call center roles, outsourcing companies typically pay workers between $2.50/hr on the low end and $10/hr on the high end. However, this can vary depending on the skills required. This is significantly cheaper than the wage for an equivalent role in the U.S., which could fall anywhere between $15/hr and $45/hr, depending on the service.