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Call Center Outsourcing to the Philippines

Save over 60% on costs by outsourcing your call center services to the Philippines

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Philippines Call Center
Operations Made Simple, Exceptional & Affordable

With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.


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Philippines Call Centers - About This Growing Industry

The Philippines is widely recognized as the call center capital of the world, and for good reason. The call center industry is one of the fastest-growing sectors in the Philippines, accounting for 10% of the country’s GDP. Business process outsourcing in the Philippines is a $150 billion industry, and over one million Filipinos work at call centers. The workforce is largely young and college-educated, and the low cost of operations makes it a highly desired location for companies looking to offshore their customer service operations.

Why is the Philippines such a popular outsourcing destination?

Labor Pool

  • Talented English-speaking workers are familiar with Western culture
  • Young and college-educated workforce
  • Annual labor cost savings to companies can be upwards of 60%
  • The Philippines’ Overseas Workers Welfare Administration incentivizes overseas workers to return to the Philippines to become call center agents

Business Climate

  • BPO companies, which call centers are a part of, accounts for 10% of the Philippines’ GDP.
  • The Philippine economy is the 34th largest economy in the world
  • $85 billion infrastructure project announced in 2020, investing in airports, seaports, highways, trains, and power plants
  • Widespread internet - over 73 million use the internet in the Philippines


  • BPO is one of the biggest and fastest-growing industries in the Philippines
  • English is both a business language and an official language in the Philippines
  • Large amount of foreign investment in the Philippines BPO industry
  • Government incentives and attract foreign investors to the BPO services/call center industry


  • The Philippine government helps support the growth of the outsourcing industry
  • Over one million Filipino workers are employed by contact centers
  • The culture is familiar with Western culture, languages, and accents
  • Low cost of living; comfortable quality of life

US Companies With Call Centers In Philippines

American Express
Hewlett-Packard (HP)
UnitedHealth Group
Wells Fargo
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Statistics About the Philippines


113.9 million

Youth Unemployment Rate (ages 15-34)

7.31% (total unemployment rate 2.41%)


394.1 billion USD

Working Age Population (15-64)

Business Language(s)

English and Filipino

Call Center Industry Growth Rate

Statistics About the Philippines

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How TDSGS Finds Ideal-Match Outsourcing Partners in Philippines

Statistics About the Philippines

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Youth Unemployment Rate (ages 15-34)
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Working Age Population (15-64)
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Business Language(s)
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Call Center Industry Growth Rate
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Call Center Philippines: Frequently Asked Questions

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Why are call centers outsourced to the Philippines?

As is the case with most outsourcing decisions, the main factor is cost. With a low cost of living there and low operational costs, outsourcing your contact center needs to the Philippines provides a great return on investment. If you need customer support, technical support, or telemarketing, outsourcing to an expert call center company in the Philippines can save a lot of money.

How much does it cost to outsource services to a Filipino call center? How much do the call center agents make?

For call center roles, outsourcing companies typically pay workers between $2.50/hr on the low end and $10/hr on the high end. This is a significantly lower cost than the wages for an equivalent role in the U.S., which could fall anywhere between $15/hr and $45/hr, depending on the service.

When converted to Philippine Pesos, call center agents’ average monthly salaries span 11,900 PHP to 66,000 PHP per month. The average annual salary for call center agents in the Philippines is about 367,000 PHP annually ($7,346 USD).

Where are the best call centers located in the Philippines?

The Philippines offers several excellent locations for call center outsourcing services, including Manila, Cebu, Davao, Bacolod, and Iloilo; all top choices. Each of these cities offers a young and educated population, and English is an official language.

What are the cost savings for US companies outsourcing call centers to the Philippines?

Even though call center agents are among the highest-paid workers in the Philippines, outsourcing your call center needs creates significant savings. While a call center agent in the US can be expected to earn $30,000 per year, the same worker in the Philippines only makes about $7,346 per year. This can cut your call center labor costs by up to 70%—a huge change that can positively impact the cash flow of established companies and smaller startups alike.

What industries and call center services can be outsourced to the Philippines?

Expert and highly educated call center agents are available throughout the Philippines to handle an array of industry-specific call center operations. Specialized outsourcing solutions are available in healthcare, human resources, social media marketing, lead generation, eCommerce support, inbound and outbound calling, and general customer support/customer care. Service providers are often formally educated in your industry, and complete additional training for your brand and process requirements, to ensure all callers receive the best customer experience possible.

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