Save over 60% on costs by outsourcing your call center services to the Philippines.
Filipino call center agents provide high-quality support services, enabling businesses to expand globally. These agents ensure personalized, effective customer interactions that are aligned with your business needs, regardless of the caller's location.
By offering support in multiple languages, businesses can reach a wider audience, boost customer satisfaction, and create stronger relationships across diverse markets. This approach not only meets immediate customer needs but also sets your business up for long-term global success.
For many businesses, in-house lead generation pulls too much time and too many resources away from core priorities. Outsourcing this operation to a specialized call center service provides a solution by freeing up your in-house team to close more deals while ensuring a steady flow of qualified prospects in your sales funnel. These outsourced services adapt to changing strategies and help boost conversion rates through built-in flexibility and scalability.
A world-class outsourcing company can help your business meet today’s numerous and complex legal and regulatory requirements. These centers routinely handle sensitive customer data and interactions while ensuring full compliance with all relevant laws. By partnering with a secure operation, you gain peace of mind, allowing you to focus on your core business without worrying about regulatory issues. This approach not only secures your operations but also enhances customer support quality.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
Companies Served
Global Agents
Countries
Average CSAT Score
The Philippines is widely recognized as the call center capital of the world, and for good reason. The call center industry is one of the fastest-growing sectors in the country, contributing 10% of the GDP and providing jobs to over a million people. With an English-proficient, college-educated workforce and low operating costs, the Philippines is a top outsourcing destination for companies offshoring their customer service operations.
High-quality customer care provided around the clock and across a wide range of industries.
Omnichannel customer support for all inbound channels—from fielding phone calls to answering services for chats, emails, and more.
Prospecting, cross-selling, up-selling, and follow-up calling that drives positive revenue results, adheres to all legal requirements, and avoids costly fines.
Structured outbound services to drive incremental revenue and new customer acquisition.
Technical support to allow more bandwidth for your internal resources to handle critical and escalated issues.
Back-office operations that can be outsourced, enabling you to focus on core business functions.
Real-time live chat solutions via a chat interface, SMS/text, direct messaging, and more.
Sales support to amplify revenue growth by strengthening sales operations and lowering customer acquisition costs (CAC).
Population
Youth Unemployment Rate (ages 15-34)
6.9% (total unemployment rate 4.3%)
GDP
Working Age Population (15-64)
Business Language(s)
English and Filipino
Call Center Industry Growth Rate
Expected CAGR of 10.06% through 2027
With over 30 years of experience, TDS Global Solutions has helped businesses across industries find the ideal outsourcing partners to meet their unique business needs. Whether supplementing an in-house team or fully outsourcing, businesses benefit from expert call center agents handling a range of outbound tasks.
Here’s a snapshot of just a few of the industries that can benefit from outsourcing outbound call center services:
Patient outreach, appointment setting, follow-ups, and proactive engagement for medical, dental, vision, and related industries to improve care and reduce no-shows.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
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