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Call Centers in the Philippines

Are you looking for an outsource call center in the Philippines?

Simplify your search and find the BPO partner that will improve your customer service while saving up to 70%. We partner with you to find you a pre-screened, heavily vetted Philippine outsource contact center that matches your exact specifications, and we’ll do it at no cost to you.

Outsourcing
Services

Just a few of the ways we can help you save money and grow your team faster
Inbound Call Center Support Icon
Inbound Call Center Support
Ensuring your business provides personalized and efficient responses to every inquiry. Common use cases are tier 1 customer support and technical support issues.
Outbound Sales Icon
Outbound Sales
Accelerate lead generation services and scale sales team efforts with telesales, appointment setting, direct mail follow-ups, and customer satisfaction survey calls.
Chat Support Icon
Chat Support
Offer more channels to help customers who have questions or concerns about your products or services.
Call Center Icon
Business Process Outsourcing (BPO)
We streamline your back-office processes, so you can focus on staying front and center with your customers.
Vendor Selection

30 years of helping companies find the right call center partners

When it comes to business, nothing is more important than protecting your brand and driving a trusted customer experience! 

We’ve spent thousands of hours screening nearshore, offshore, and domestic based outsourced providers, to build a knowledge base of who's who based on vertical expertise, management strength, quality operating practices, price and much more.
We map your company needs, with our operational experience, and vendor knowledge base to help identify solution providers to best satisfy your client’s requirements.

Vendor Selection Benefits

Deciding where to outsource is a major decision. Leverage our experience to confidently find the right outsourcing organization.
Review a variety of detailed RFP responses prepared to your specifications.  Let TDS do the heavy lifting in preparing your RFP documentation.
There are little to no fees to use our outsource advisory services. Our fees are generally paid by the referral agreements with the partner you select.

A global contact center network to fit your exact needs

100,000+
agents
30+
countries
95%
average CSAT score

Minimize internal operating expense while increasing operational performance.

Focus on your core business, knowing your customers are having a positive experience with an outsourced partner that is an extension of your organization.

Inbound/ Outbound
Voice / Non-voice
Multilingual
Omni Channel Support
Supporting a variety of industries
Healthcare
Finance
Technology
Insurance
Hospitality
Communications

Our Process

1
Needs Analysis
and Profile
Develop a deep understanding and creation of a blueprint of your company's outsourced requirements.
2
Outsourced Vendor
RFP Process
Create an RFP specific to your company’s requirements and then leverage our extensive BPO database to shortlist the contact centers that best meet the specifications.
3
Outsource Vendor Evaluation
We validate best fit contact centers and provide a set of specific outsourcing options and their related benefits.
4
Outsource Vendor Selection
We help facilitate and simplify the selection, coordination, and contract negotiations.

Frequently Asked Questions

Have more questions? Schedule a call with us
How much does it cost to outsource a call center to the Philippines?
For call center roles, outsourcing companies typically spend pay workers between $2.50/hr on the low end and $10/hr on the high end. However, this can vary depending on the skills required. This is significantly cheaper than the wage for an equivalent role in the U.S. - between $15/hr and $45/hr.
Why do so many companies in the US outsource their support teams to the Philippines?
The call center industry continues to be the fastest-growing in the country, with over 1.2 Million people employed. In fact, call centers are just one piece of the larger BPO industry - a $25 billion dollar industry. The Philippines has an extremely Westernized culture and companies from the US, Australia and the UK feel very comfortable outsourcing business there.  The  Philippines has the 3rd largest English-speaking population behind the US and India which is why many companies see tremendous savings by outsourcing tier 1 support, customer service, and other back-office operations to countries with a lower cost of living and wages.
Where are most call centers in the Philippines located?
The cities in the Philippines with the largest call center industry and seat volumes are Manila and Cebu City. Other Filipino provinces like Laguna, Pampanga, and Clark are also strong outsourcing destinations. Many consider the Philippines to be the call-center capital of the world - taking over a title once held by India.
What are the cost savings for the outsourcing call center from the U.S. to the Philippines?
Many companies see their biggest savings in terms of labor costs. However, the cost savings are also seen in the support services for workers - like training, hiring, and recruiting. In a side by side comparison, many U.S. companies see savings of over 70%.
What are the advantages of outsourcing contact center services?
One of the most common reasons companies began outsourcing contact center services is to provide 24 hour customer support. Other major benefits include a larger talent pool to recruit from, decreased costs, and better customer experience.

Get a free Vendor Selection quote

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