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Call Center Outsourcing to the Philippines

Save over 60% on costs by outsourcing your call center services to the Philippines

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Enhance Global Reach With High-Quality Support Tailored to Your Customers’ Needs

Filipino call center agents provide high-quality support services that help businesses expand globally. These agents ensure personalized, effective customer interactions that are aligned with your business needs—regardless of the caller's location. 

By offering support in multiple languages, businesses can reach a wider audience, boost customer satisfaction, and forge stronger relationships across diverse markets. This approach not only meets immediate customer needs but also sets your business up for long-term global success.

Maximize Lead Generation Potential with Call Center Outsourcing Solutions

Many businesses struggle to dedicate adequate in-house operations to time-consuming, resource-intensive lead generation initiatives. Outsourcing this to a specialized call center service offers an effective solution by freeing up your in-house team to close more deals while ensuring a steady flow of qualified prospects in your sales funnel. These outsourced services provide flexibility and scalability, adapting to changing strategies and helping to optimize conversion rates.

Ensure 100% Legal Compliance With World-Class Call Center Operations

A world-class outsourcing company can help your businesses meet today’s numerous and complex legal and regulatory requirements. These centers routinely handle sensitive customer data and interactions while ensuring full compliance with all relevant laws. By partnering with a secure operation, you gain peace of mind, allowing you to focus on your core business without worrying about regulatory issues. This approach not only secures your operations but also enhances customer support quality.

Philippines Call Center
Operations Made Simple, Exceptional & Affordable

With decades of experience and a vast vendor network, we match businesses with service providers to best satisfy their operational needs.

750+

Companies Served

100,000+

Global Agents

30+

Countries

95%

Average CSAT Score

Philippines Call Centers - About This Growing Industry

The Philippines is widely recognized as the call center capital of the world, and for good reason. The call center industry is one of the fastest-growing sectors in the Philippines, accounting for 10% of the country’s GDP. Business process outsourcing in the Philippines is a $150 billion industry, and over one million Filipinos work at call centers. The Philippines has a large pool of talented English-speaking workers, making it an ideal location for call center staffing. The workforce is largely young and college-educated, and the low cost of operations makes it a highly desired location for companies looking to offshore their customer service operations.

Why is the Philippines a popular destination for outsourcing solutions?

Talent Pool

  • Talented English-speaking workers are familiar with Western culture
  • Young and college-educated workforce
  • Annual labor cost savings to companies can be upwards of 60%
  • The Philippines’ Overseas Workers Welfare Administration incentivizes overseas workers to return to the Philippines to become call center agents

Business Climate

  • BPO companies, which call centers are a part of, accounts for 10% of the Philippines’ GDP.
  • The Philippine economy is the 34th largest economy in the world
  • $85 billion infrastructure project announced in 2020, investing in airports, seaports, highways, trains, and power plants
  • Widespread internet - over 73 million use the internet in the Philippines

Infrastructure

  • BPO is one of the biggest and fastest-growing industries in the Philippines
  • English is both a business language and an official language in the Philippines
  • Large amount of foreign investment in the Philippines BPO industry
  • Government incentives and attract foreign investors to the BPO services/call center industry

Country

  • The Philippine government helps support the growth of the outsourcing industry
  • Over one million Filipino workers are employed by contact centers
  • The culture is familiar with Western culture, languages, and accents
  • Low cost of living; comfortable quality of life

Culture

American Companies Using Call Centers in the Philippines

American Express
Facebook
Google
Hewlett-Packard (HP)
IBM
Nike
UnitedHealth Group
Wells Fargo
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Which Solutions Can Be Outsourced to the Philippines?

Supporting a Variety of Industries

Statistics About the Philippines

Population

113.9 million

Youth Unemployment Rate (ages 15-34)

7.31% (total unemployment rate 2.41%)

GDP

394.1 billion USD

Working Age Population (15-64)

Business Language(s)

English and Filipino

Call Center Industry Growth Rate

Statistics About the Philippines

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How TDSGS Finds Ideal-Match Outsourcing Partners in Philippines

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Call Center Philippines: Frequently Asked Questions

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Why are call centers outsourced to the Philippines?

As is the case with most outsourcing decisions, the main factor is cost. With a low cost of living there and low operational costs, outsourcing your contact center needs to the Philippines provides a great return on investment. If you need customer support, technical support, or telemarketing, outsourcing to an expert call center company in the Philippines can save a lot of money.

Where are the best call centers located in the Philippines?

The Philippines offers several excellent locations for call center outsourcing services, including Manila, Cebu, Davao, Bacolod, and Iloilo; all top choices. Each of these cities offers a young and educated population, and English is an official language.

What are the cost savings for US companies outsourcing call centers to the Philippines?

Although call center agents are among the highest-paid workers in the Philippines, outsourcing call center operations still offers significant cost savings. With rates approximately 60-70% lower than comparable services in the U.S., Filipino call centers provide a cost-effective solution for businesses of all sizes—from established companies to smaller startups.

What industries and call center services can be outsourced to the Philippines?

Expert and highly educated call center agents are available throughout the Philippines to handle an array of industry-specific call center operations. Specialized outsourcing solutions are available in healthcare, human resources, social media marketing, software development, lead generation, eCommerce support, inbound and outbound calling, and general customer support/customer care. Service providers are often formally educated in your industry, and complete additional training for your brand and process requirements to ensure all agents receive the best customer experience possible.

What are the Advantages of the Philippines’ BPO Industry?

The Philippines' BPO industry offers significant advantages for organizations seeking a cost-effective way to streamline business operations and reduce costs. Companies can save on labor costs without compromising quality by leveraging business process outsourcing services for contact center management, including lead generation from inbound calls and outbound calls, as well as back office tasks. By outsourcing to the Philippines, you’ll get high-quality service at competitive pricing. That’s cost savings you can reinvest into your business and bandwidth you can create for your in-house teams to focus on critical tasks that drive even more growth.

Find the Right Outsource Location for Your Business