Save up to 50% on costs by outsourcing your call center services to Germany
With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.
Average CSAT Score
With an economy ranking in the top 5 worldwide, Germany has become a popular choice for companies looking to outsource call centers and telemarketing agents. And its large workforce has a lot to offer: Education requirements in Germany are similar to that of the US, so German call center agents are both well-educated and eager to work.
Germany’s economy, technology, and infrastructure are more advanced than almost any other nation in the European Union (EU), making it a perfect place for technology-based and back-office work, like call centers and other business process outsourcing (BPO). Their advanced technology and infrastructure allow them to provide excellent customer support.
Youth Unemployment Rate (ages 15-34)
$3.86 trillion USD
Working Age Population (15-64)
English and German
Call Center Industry Growth Rate
4.2% increase expected for 2022
The average hourly salary of a call center agent in Germany is around $13 USD, but this price varies depending on how many years of experience the agent has.
On top of that, Germany offers many incentives in the form of cash grants, hiring programs, and research developments to countries like the US that are looking to outsource work.
US companies can expect to save around 50% when outsourcing to Germany.
Starting a call center in Germany (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.
Bremen, one of the country’s northern border cities, has the highest concentration of call centers in Germany. Many call centers can also be found in Frankfurt, Munich, Berlin, and Hamburg.
The average call center agent in Germany makes about €1,760 per month, which comes out to almost $2,100 USD, or roughly $25,000 annually.
Outsourcing call center services to Germany has a ton of benefits. One of the biggest advantages is the incentives that Germany offers to companies looking to establish a business there. Germany offers hiring programs, cash grants, and research partnerships and developments to new businesses.
As the largest economy in all of Europe and the 4th largest in the entire world, it’s a hotspot for technological and economical advancements.
Germany is well-connected to both the US and the EU, so it’s easy to establish outsourced call center services there. Education and communication skills standards are also higher there than in most other European countries, producing a well-educated, high-quality labor pool full of eager potential employees.