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Call Center Outsourcing to Germany

Save up to 50% on costs by outsourcing your call center services to Germany

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About the Call Center Industry in Germany

With an economy ranking in the top 5 worldwide, Germany has become a popular choice for companies looking to outsource call centers and telemarketing agents. And its large workforce has a lot to offer: Education requirements in Germany are similar to that of the US, so German call center agents are both well-educated and eager to work. ‍ Germany’s economy, technology, and infrastructure are more advanced than almost any other nation in the European Union (EU), making it a perfect place for technology-based and back-office work, like call centers and other business process outsourcing (BPO). Their advanced technology and infrastructure allow them to provide excellent customer support.

Why do companies outsource call center operations to Germany?

Labor Pool

  • One of the largest labor pools in the EU, with a population of over 80 million
  • Boasts a high standard of education for its citizens, producing a highly-educated labor pool
  • 540,000 current call center workers, making Germany the largest BPO market in Europe
  • Large call center operations in almost all large cities, namely Bremen, Frankfurt, Munich, Berlin, and Hamburg

Business Climate

  • The largest and best economy in all of Europe, and 4th best economy in the world
  • Well-connected with the European Union, granting easy access to global markets
  • Excellent labor laws and standards in place to protect both part-time and full-time employees
  • Major incentives like grants and hiring programs are offered for call center and BPO businesses to take advantage of

Infrastructure

  • One of the most advanced and reliable technological infrastructures in the world
  • Has over 46 million telephone lines, making Germany one of the top world leaders in telecommunications
  • Excellent internet and telephone services providing high-speed connectivity nationwide
  • Strong highway and transportation infrastructure

Country

  • Second-highest percentage of English-speaking citizens in all of Europe
  • Has a strong relationship with both the EU and the United States
  • Has universal education and healthcare
  • Similar educational requirements and standards to those in the US

US Companies With a Presence in Germany

Amazon
Apple
ExxonMobil
Ford
Hewlett-Packard (HP)
Intel
McDonald's
Microsoft
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Statistics About Germany

Population

83 million

Youth Unemployment Rate (ages 15-34)

5.75%

GDP

$3.86 trillion USD

Working Age Population (15-64)

53 million

Business Language(s)

English and German

Call Center Industry Growth Rate

4.2% increase expected for 2022

Frequently Asked Questions

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How much does it cost to outsource a call center to Germany?

The average hourly salary of a call center agent in Germany is around $13 USD, but this price varies depending on how many years of experience the agent has.

On top of that, Germany offers many incentives in the form of cash grants, hiring programs, and research developments to countries like the US that are looking to outsource work.

US companies can expect to save around 50% when outsourcing to Germany.

How do I open a call center in Germany?

Starting a call center in Germany (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.

TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.

Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.

Where are most call centers in Germany located?

Bremen, one of the country’s northern border cities, has the highest concentration of call centers in Germany. Many call centers can also be found in Frankfurt, Munich, Berlin, and Hamburg.

How much is the average call center agent’s salary in Germany?

The average call center agent in Germany makes about €1,760 per month, which comes out to almost $2,100 USD, or roughly $25,000 annually.

What are the advantages of outsourcing call center services to Germany?

Outsourcing call center services to Germany has a ton of benefits. One of the biggest advantages is the incentives that Germany offers to companies looking to establish a business there. Germany offers hiring programs, cash grants, and research partnerships and developments to new businesses.

As the largest economy in all of Europe and the 4th largest in the entire world, it’s a hotspot for technological and economical advancements.

Germany is well-connected to both the US and the EU, so it’s easy to establish outsourced call center services there. Education and communication skills standards are also higher there than in most other European countries, producing a well-educated, high-quality labor pool full of eager potential employees.