Just a few of the ways we can help you save money and grow your team faster
Inbound Call Center Support
Ensuring your business provides personalized and efficient responses to every inquiry. Common use cases are tier 1 customer support and technical support issues.
Accelerate lead generation services and scale sales team efforts with telesales, appointment setting, direct mail follow-ups, and customer satisfaction survey calls.
Offer more channels to help customers who have questions or concerns about your products or services.
Business Process Outsourcing (BPO)
We streamline your back-office processes, so you can focus on staying front and center with your customers.
30 years of helping companies find the right call center partners
When it comes to business, nothing is more important than protecting your brand and driving a trusted customer experience!
We’ve spent thousands of hours screening nearshore, offshore, and domestic based outsourced providers, to build a knowledge base of who's who based on vertical expertise, management strength, quality operating practices, price and much more.
We map your company needs, with our operational experience, and vendor knowledge base to help identify solution providers to best satisfy your client’s requirements.
Vendor Selection Benefits
Deciding where to outsource is a major decision. Leverage our experience to confidently find the right outsourcing organization.
Review a variety of detailed RFP responses prepared to your specifications. Let TDS do the heavy lifting in preparing your RFP documentation.
There are little to no fees to use our outsource advisory services. Our fees are generally paid by the referral agreements with the partner you select.
A global contact center network to fit your exact needs
Supporting a variety of industries
Develop a deep understanding and creation of a blueprint of your company's outsourced requirements.
Create an RFP specific to your company’s requirements and then leverage our extensive BPO database to shortlist the contact centers that best meet the specifications.
Outsource Vendor Evaluation
We validate best fit contact centers and provide a set of specific outsourcing options and their related benefits.
Outsource Vendor Selection
We help facilitate and simplify the selection, coordination, and contract negotiations.
Frequently Asked Questions
How much does it cost to outsource a call center to Germany?
A qualified German call center agent makes approximately $20 an hour, slightly lower than the $23-$28 hourly wage of a US call center agent.
Why do so many companies in the US outsource their support teams to Germany?
US companies are outsourcing their support teams to Germany because of the solid, world-class infrastructure, stable European economy, and vast incentives for incoming businesses.
Where are most call centers in Germany located?
Some top cities to find call centers are the highly populated cities of Berlin, Munich, Hamburg, Cologne, or Frankfurt.
What are the cost savings for outsourcing a call center from the U.S. to Germany?
Generally, outsourcing a call center to Germany will save an average of 20-30%.
What are the advantages of outsourcing contact center services to Germany?
The outsourcing industry in Germany and Europe as a whole has been on the rise. This is due largely in part to the many advantages of outsourcing to Germany. These advantages include declining telecom rates, easy access to the internet, and well-educated, multilingual agents available for hire.
Germany is a top-five global economy that attracts booming businesses looking for a competitive global workforce and mature infrastructure. It has a reliable technological capacity to provide easy access to domestic and international marketplaces and support all types of business operations. Companies can take advantage of hiring programs or cash grants that can offset start-up costs within the country. With its roots deep in the outsourcing industry, there are a wide variety of BPO partners to choose from.
Get a free Vendor Selection quote
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