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Bacolod Call Center Outsourcing

Save over 60% on costs by outsourcing your call center services to Bacolod, Philippines

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Call Center Operations Made Simple, Exceptional & Affordable

With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.

750+

Companies Served

100,000+

Global Agents

30+

Countries

95%

Average CSAT Score

About the Call Center Industry in Bacolod

U.S. companies can reap the benefits of high-quality outsourcing services for a fraction of the cost. The Philippines has recently been named the call center capital of the world, and these centers especially focus on data entry, customer service, telemarketing, and even transcription. Some of the highest performing BPO firms in the Philippines are stationed in Bacolod. 

The city continues to rise in global popularity as a top business hub for BPO services. Companies worldwide are beginning to see the competitive benefits that result from investing in Bacolod City.


Why do companies outsource call center operations to Bacolod?

Labor Pool

  • The Philippines has the highest literacy rate throughout Southeast Asia, at 97.95%
  • Youthful, college-educated workforce
  • Philippines’ Overseas Workers Welfare Administration provides incentives and referrals for returning from overseas to work as a call center agent
  • Over 95% of inhabitants in the Philippines speak English

Business Climate

  • BPO sector accounts for 40% of all employment 
  • Deemed a “Center of Excellence” regarding IT-related business process outsourcing 
  • Named the Top Business-Friendly Local Government Unit in the Philippines for 2021 
  • The 3rd fastest growing economy for IT and BPO activities in the Philippines

Infrastructure

  • Received recognition as one of six cities considered to be an excellent destination for IT-BPO
  • Bacolod Blockchain Initiative actively promotes blockchain technology in healthcare and education 
  • Plans to build a business district called The Upper East with residential, retail and institutional developments 
  • Attracts attention from international investors who see potential in the BPO industry

City

  • Outside of the National Capital Region, Bacolod has the 4th largest economy after a 6.4% GDP growth spike in 2019
  • One of the most elite and top progressive cities in the Philippines
  • Local government provides tax exemptions and assistance to the BPO sector 
  • The only highly urbanized city besides Manila

US Companies Doing Business in the Philippines

Google
Facebook
UnitedHealth Group
Wells Fargo
Nike
Hewlett Packard
IBM
American Express
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About the Philippine Economy

Population

109 million

Youth Unemployment Rate (ages 15-34)

3.36% general unemployment, 6.67% youth unemployment

GDP

USD 376.8 billion

Working Age Population (15-64)

68.89 million

Business Language(s)

English and Filipino

Call Center Industry Growth Rate

Expected 5.6% through 2022

About the Philippine Economy

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About the Philippine Economy

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Frequently Asked Questions

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Why are call centers outsourced to the Philippines?

As is the case with most outsourcing decisions, the main factor is cost. With a low cost of living there and low operational costs, outsourcing your call center needs to the Philippines provides a great return on investment. If you need customer support, technical support, or telemarketing, outsourcing to the Philippines can save a lot of money. 

Where are the best call centers located in the Philippines?

The Philippines offers several excellent locations for outsourcing call centers, including Manila, Cebu, Davao, Bacolod, and Iloilo; all top choices. Each of these cities offers a young and educated population, and English is an official language.

What are the cost savings for US companies outsourcing call centers to the Philippines?

Even though call center agents are among the highest-paid workers in the Philippines, outsourcing your call center needs creates significant savings. While a call center agent in the US can be expected to earn $30,000 per year, the same worker in the Philippines only makes about $7,268 per year. This can cut your call center labor cost by up to 70%.

How much does it cost to outsource a call center to the Philippines?

For call center roles, outsourcing companies typically pay workers between $2.50/hr on the low end and $10/hr on the high end. However, this can vary depending on the skills required. This is significantly cheaper than the wage for an equivalent role in the U.S., which falls between $15/hr and $45/hr.

How do I start a call center in the Philippines?

Starting a call center in the Philippines (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.

TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.

Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.


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