Backed by a Proven BPO Hub
TDS matches you with a lower-cost, English-speaking call center workforce in Bacolod, a growing Philippine BPO hub. Talk to our team to save over 60%.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
Companies Served
Global Agents
Countries
Average CSAT Score
U.S. companies can reap the benefits of high-quality outsourcing services for a fraction of the cost. The Philippines has recently been named the call center capital of the world, and these centers especially focus on data entry, customer service, telemarketing, and even transcription. Some of the highest performing BPO firms in the Philippines are stationed in Bacolod.
The city continues to rise in global popularity as a top business hub for BPO services. Companies worldwide are beginning to see the competitive benefits that result from investing in Bacolod City.
Population
109 million
Youth Unemployment Rate (ages 15-34)
3.36% general unemployment, 6.67% youth unemployment
GDP
USD 376.8 billion
Working Age Population (15-64)
68.89 million
Business Language(s)
English and Filipino
Call Center Industry Growth Rate
Expected 5.6% through 2022
Talk to an Outsourcing Expert
Tell us your goals and budget. We'll walk you through provider options and the right next step.
As is the case with most outsourcing decisions, the main factor is cost. With a low cost of living there and low operational costs, outsourcing your call center needs to the Philippines provides a great return on investment. If you need customer support, technical support, or telemarketing, outsourcing to the Philippines can save a lot of money.
The Philippines offers several excellent locations for outsourcing call centers, including Manila, Cebu, Davao, and Iloilo; all top choices, plus Bacolod. Each of these cities offers a young and educated population, and English is an official language.
It costs between $8 and $12 per hour to outsource call center services to a reputable partner in Bacolod in the Philippines. These are fully-loaded hourly rates that include all operating costs such as wages, taxes, benefits, facilities, IT infrastructure, management, and other business expenses.
Rates may vary based on the required skill level and type of service, but even at the higher end, Bacolod remains far more affordable than U.S.-based operations, which typically cost $25 to $35 per hour. Known for its strong English proficiency and customer service expertise, Bacolod continues to be one of the Philippines’ most trusted outsourcing locations.
Getting started with call center outsourcing in the Philippines (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company's outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.
Bacolod has developed a reputation for customer support, technical support, and back-office services, drawing companies in retail, telecommunications, and financial services that want a cost-effective alternative to Manila with a similarly English-proficient workforce.
Bacolod offers lower operating costs than Manila and a smaller but growing talent pool, making it attractive for companies seeking savings beyond the capital. It is generally considered a secondary hub compared to more established centers like Manila and Cebu, with a more limited, though expanding, pool of experienced BPO providers.
