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Jamaica Call Center Outsourcing

Save up to 60% on costs by outsourcing your call center services to Jamaica

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About the Call Center Industry in Jamaica

Jamaica is an ideal location for call center outsourcing, offering US companies a well-educated labor force, a skilled pipeline of future employees, and a fully supportive government dedicated to investing in technology resources across the country. ‍ As the Caribbean’s most experienced business process outsourcing (BPO) market, Jamaica’s accessibility to the US and track record of exceptional outsourcing delivery have helped make call center operations a highlight of the country’s economic activity.

Why do companies outsource call center operations to Jamaica?

Labor Pool

  • Talented, educated labor pool and a low unemployment rate
  • Committed to preparing secondary school students for work in call centers
  • A diverse population of fluent English speakers
  • An abundance of skilled workers with customer care experience, especially in the tourism and hospitality industry

Business Climate

  • Jamaica’s debt-to-GDP ratio is the lowest it has been in two decades
  • The second highest FDI destination in the English-Speaking Caribbean
  • Business and consumer confidence are at an all-time high in the country’s history
  • The Jamaican workforce is known globally for its creative and enterprising spirit

Infrastructure

  • Home to the Caribbean’s preferred airport and cruise port
  • Capital expenditure has more than doubled over the last 4 years to improve infrastructure
  • High-quality internet technology and robust telecommunications infrastructure offer outstanding technical support for US companies
  • Trusted by some of the world’s biggest brands

Country

  • Extraordinary track record in supporting large-scale investment projects
  • 3rd largest English-speaking country in the Western hemisphere
  • Stable democracy and strong political accountability
  • Named “best Caribbean country for doing business” by Forbes

US Companies With a Presence in Jamaica

DHL
KPMG
FedEx
Citibank
Xerox
Scotiabank
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Statistics About Jamaica

Population

2.9 million

Youth Unemployment Rate (ages 15-34)

19%

GDP

$13.9 billion USD

Working Age Population (15-64)

2 million

Business Language(s)

English

Call Center Industry Growth Rate

CAGR of 17% between 2014-2019, with growth expected to continue

Frequently Asked Questions

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How do I start a call center in Jamaica?

We do the heavy lifting and make the process as simple for you as possible. Once we understand your needs and requirements for call center agents, we use our experience to find the best center for you. TDS Global Solutions offers a full-service experience when it comes to selecting and implementing the right outsourced call center for your business.

How much does it cost to outsource a call center to Jamaica?

Conservative estimates indicate a cost savings of 40-60% compared to US call centers. These estimates are based on typical workforce retention rates, full-time worker benefits such as healthcare, paid time off, education level, and communication skills.

Where are most call centers located in Jamaica?

Most call centers are located in Jamaica’s commercial hubs, such as Kingston (the country’s capital) and Montego Bay, an extremely popular tourist destination that’s easily accessible from the US.

Why do so many companies choose Jamaica for their outsourced call centers?

Jamaica offers several advantages to US companies that make it a prime BPO location. From its educated and skilled labor force, proximity to the US, and commitment to preparing secondary school students for work in call centers, it’s an ideal location for outsourcing a call center.

What are the advantages of outsourcing call center services to Jamaica?

US companies outsourcing call center services to Jamaica experience a higher return on investment due to the vast cost savings, as well as higher customer satisfaction. The country boasts a highly-skilled, English-speaking labor force trained in customer service experience, quality assurance, and customer support.