Just a few of the ways we can help you save money and grow your team faster
Inbound Call Center Support
Ensuring your business provides personalized and efficient responses to every inquiry. Common use cases are tier 1 customer support and technical support issues.
Accelerate lead generation services and scale sales team efforts with telesales, appointment setting, direct mail follow-ups, and customer satisfaction survey calls.
Offer more channels to help customers who have questions or concerns about your products or services.
Business Process Outsourcing (BPO)
We streamline your back-office processes, so you can focus on staying front and center with your customers.
30 years of helping companies find the right call center partners
When it comes to business, nothing is more important than protecting your brand and driving a trusted customer experience!
We’ve spent thousands of hours screening nearshore, offshore, and domestic based outsourced providers, to build a knowledge base of who's who based on vertical expertise, management strength, quality operating practices, price and much more.
We map your company needs, with our operational experience, and vendor knowledge base to help identify solution providers to best satisfy your client’s requirements.
Vendor Selection Benefits
Deciding where to outsource is a major decision. Leverage our experience to confidently find the right outsourcing organization.
Review a variety of detailed RFP responses prepared to your specifications. Let TDS do the heavy lifting in preparing your RFP documentation.
There are little to no fees to use our outsource advisory services. Our fees are generally paid by the referral agreements with the partner you select.
A global contact center network to fit your exact needs
Supporting a variety of industries
Develop a deep understanding and creation of a blueprint of your company's outsourced requirements.
Create an RFP specific to your company’s requirements and then leverage our extensive BPO database to shortlist the contact centers that best meet the specifications.
Outsource Vendor Evaluation
We validate best fit contact centers and provide a set of specific outsourcing options and their related benefits.
Outsource Vendor Selection
We help facilitate and simplify the selection, coordination, and contract negotiations.
Frequently Asked Questions
How much does it cost to outsource a call center to Jamaica?
Call centers in Jamaica pay an hourly rate of up to $13 an hour compared to the average rate of between $23 and $28 in the US.
Why do so many companies in the US outsource their support teams to Jamaica?
Jamaica is within close proximity to the US. Depending upon your location in the US, it may only take a one-hour flight to reach Jamaica. Short traveling distances are great for companies that want to visit call centers often to provide hands-on training, performance assessments and management, as well as quality assurance monitoring.
Another reason many companies outsource to Jamaica is because of the savings provided. On average, companies can save up to 50% when they outsource to Jamaica. Outsourcing to Jamaica can provide cost savings, enhance customer service, and strengthen ROI, making it a great option for many US companies
Where are most call centers in Jamaica located?
Call centers in Jamaica are located in the major business centers of the populated cities of Kingston and Montego Bay.
What are the cost savings for outsourcing a call center from the U.S. to Jamaica?
Outsourcing to Jamaica can result in a cost savings of between 40-60%.
What are the advantages of outsourcing call center services to Jamaica?
Jamaica is a popular travel destination and a beautiful country. It can also be an advantageous place to outsource a call center. Because Jamaica has a long history with Britain, many call center agents in Jamaica speak fluent English. This ensures that customers receive the highest quality in customer service and professionalism.
In addition, to further entice call centers, the government has put the best interest of their people and country first to bring in businesses. This means that quality internet services and technology are available so agents can better serve clients when they call. Today, it is one of the most experienced BPO markets in the region with a call center industry that is thriving.
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