Save up to 50% on costs by outsourcing your call center services to Jamaica. Let us connect you with a trusted provider known for delivering high-quality services and exceptional results.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
Companies Served
Global Agents
Countries
Average CSAT Score
Jamaica’s business process outsourcing (BPO) industry combines a skilled, English-speaking workforce with strong government support for technology and infrastructure. Call centers benefit from a steady talent pipeline, modern facilities, and the ability to scale operations with confidence.
Recognized as the Caribbean’s leading BPO hub, Jamaica is well-positioned for easy collaboration with markets across the Americas. Its proven performance and thriving call center hubs in Kingston and Montego Bay make it a dependable choice for companies looking to build long-term, high-quality customer service operations.
Omnichannel customer support for all inbound channels—from fielding phone calls to answering services for chats, emails, and more
Prospecting, cross-selling, up-selling, and follow-up calling that drives positive revenue results, adheres to all legal requirements, and avoids costly fines
Flexible support designed to handle everyday customer needs, maintaining quick response times and a consistent service experience.
Assistance with appointment scheduling tasks, which creates a smoother process for booking and follow-ups.
Targeted lead qualification that identifies real opportunities, helping you keep the pipeline full without wasting internal resources.
Ongoing system monitoring and technical issue resolution that reduces downtime and keeps operations running smoothly.
Reliable support for data entry, billing, and admin work that improves accuracy and keeps internal teams focused on priorities.
Sales support that drives revenue growth by improving operations and lowering customer acquisition costs.
Population
2.84 million
Youth Unemployment Rate (ages 15-34)
12.3%
GDP
$19.93 billion USD
Working Age Population (15-64)
2 million
Business Language(s)
English
Call Center Industry Growth Rate
13% in the next 5 years
With over 30 years of experience, TDS Global Solutions has helped businesses across industries find the ideal outsourcing partners to meet their unique business needs. Whether supplementing an in-house team or fully outsourcing, businesses benefit from expert call center agents handling a range of outbound tasks.
Here’s an overview of just a few of the industries that can benefit from outsourcing outbound call center services:
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Patient outreach, appointment setting, follow-ups, and proactive engagement for medical, dental, vision, and related industries to improve care and reduce no-shows.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Finding the right outsourcing partner can be overwhelming. With our call center consulting services, you get expert guidance in choosing a provider that matches your goals, budget, and operational needs. We handle the vetting process, making sure the partner you work with has a strong track record and experience in your industry. By working with us, you avoid the risks of trial-and-error selection and gain confidence knowing your outsourcing partner is equipped to deliver reliable results and meaningful cost savings.
From planning to execution, our partners help you improve performance, simplify workflows, and manage costs more effectively. Here’s how it works:
We do the heavy lifting and make the process as simple for you as possible. Once we understand your needs and requirements for call center agents, we use our experience to find the best center for you. TDS Global Solutions offers a full-service experience when it comes to selecting and implementing the right outsourced call center for your business.
Conservative estimates indicate a cost savings of 40-60% compared to US call centers. These estimates are based on typical workforce retention rates, full-time worker benefits such as healthcare, paid time off, education level, and communication skills.
Most call centers are located in Jamaica’s commercial hubs, such as Kingston (the country’s capital) and Montego Bay, an extremely popular tourist destination that’s easily accessible from the US.
Jamaica offers several advantages to US companies that make it a prime BPO location. From its educated and skilled labor force, proximity to the US, and commitment to preparing secondary school students for work in call centers, it’s an ideal location for outsourcing a call center.
US companies outsourcing call center services to Jamaica experience a higher return on investment due to the vast cost savings, as well as higher customer satisfaction. The country boasts a highly-skilled, English-speaking labor force trained in customer service experience, quality assurance, and customer support.
