Outsourcing in Uruguay

Getting started with call center outsourcing in Uruguay (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company's outsourced requirements.

TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.

Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.

It costs between $15 and $18 per hour to outsource call center services to a trusted partner in Uruguay. These are fully-loaded hourly rates that include all operating costs such as wages, taxes, benefits, facilities, IT infrastructure, management, and other business expenses.

While Uruguay’s rates may be slightly higher than neighboring countries like Argentina or Brazil, the country offers a strong pool of skilled professionals, a stable economy, and excellent service quality. For businesses seeking dependable BPO solutions and a well-educated workforce, Uruguay provides solid value and convenience for supporting diverse customer bases.

In Uruguay, the city of Montevideo is the top place to find outsourced call centers. Montevideo is not only the capital of Uruguay, but it is also a hot spot for outsourcing various services like call centers, software development, and internet technologies.

While Montevideo is home to most of the contact centers in the country, there are also some BPO solution centers in the city of Salto. With Uruguay’s government constantly making upgrades to the country’s infrastructure, many cities have the chance to grow and develop in the call center industry.

Even with paying more to hourly employees due to their education, skillset, and professionalism, companies can still save up to 50% on costs in comparison to US call centers.

With these savings and a labor pool that offers multiple spoken languages, vast industry expertise, and reliable education, Uruguay is an option that is a true value for the money.

Companies commonly outsource software development, IT services, and call center support to Uruguay, reflecting Montevideo's reputation as a technology and business services hub in the Southern Cone. Financial and back-office services are also common given the country's stable economic and regulatory environment.

Uruguay's more educated and specialized workforce commands higher wages than many other Latin American destinations, so per-hour savings are more modest than in lower-cost markets like Central America. Companies prioritizing the lowest possible labor cost may find other nearshore markets a better fit, while those valuing quality and stability may find Uruguay worth the premium.