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Call Center Outsourcing to Uruguay

Save up to 50% on costs by outsourcing your call center services to Uruguay

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About the Call Center Industry in Uruguay

Uruguay is a rising global leader in outsourcing services like IT, software development, and inbound and outbound contact centers. Thanks to its strong infrastructure, highly-educated and ambitious workforce, and reformed economy, this country offers high-quality BPO solutions in a wide variety of fields.

Why do companies outsource call center operations to Uruguay?

Labor Pool

  • Large, eager, multilingual talent pool
  • Impressive education programs that produce skilled professionals
  • Variety of expertise, including hospitality, insurance, and broadband and wifi
  • Strong government support for international investments and job creation (grants)

Business Climate

  • Open trade market and limited border restrictions make Uruguay a top destination for outsourcing solutions
  • Natural cultural fit for US - excellent work ethic and empathy
  • Leads Latin American countries in labor and workers’ rights
  • Many residents able to speak English, Portuguese, and Spanish

Infrastructure

  • Economic stability and policies help deliver best-in-class service
  • Well-maintained public spaces make for a high quality of life
  • Government investment in aspects like transportation modernization and education
  • High-speed internet service provides fast, affordable connectivity

Country

  • Comfortable time zone for US companies
  • Known as one of Latin America’s 3 “full democracies” by The Economist Democracy Index
  • One of the most egalitarian countries in the region
  • Many lifestyle options that offer quality of life at a good value

US Companies With a Presence In Uruguay

Google
IBM
Oracle
Nike
Citi
Equifax

Statistics About Uruguay

Population

3.48 million

Youth Unemployment Rate (ages 15-34)

12.67% unemployment, 29.40% of youth are unemployed

GDP

$53.6 billion USD

Working Age Population (15-64)

2.24 million

Business Language(s)

English, Spanish, and Portuguese

Call Center Industry Growth Rate

Expected to grow 22.7% by 2026

Frequently Asked Questions

Have more questions?
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How do I start a call center in Uruguay?
Starting a call center in Uruguay (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.

TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.

Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.
How much does it cost to outsource a call center to Uruguay?
While pricing can vary, the average call center agent in Uruguay makes $8-$18 per hour. Compare that to the cost of US call center agents, which typically falls in the $23-$28/hour range.

With Uruguay being a country with a sizeable middle class and comfortable living wages, it may cost more than the surrounding countries, like Argentina or Brazil. But, with their high-level candidates and convenience for any customer base, it could be worth spending more depending on the need for a BPO solution.
Where are most call centers in Uruguay located?
In Uruguay, the city of Montevideo is the top place to find outsourced call centers. Montevideo is not only the capital of Uruguay, but it is also a hot spot for outsourcing various services like call centers, software development, and internet technologies.

While Montevideo is home to most of the contact centers in the country, there are also some BPO solution centers in the city of Salto. With Uruguay’s government constantly making upgrades to the country’s infrastructure, many cities have the chance to grow and develop in the call center industry.

What are the cost savings for US companies outsourcing call centers to Uruguay?
Even with paying more to hourly employees due to their education, skillset, and professionalism, companies can still save up to 50% on costs in comparison to US call centers.

With these savings and a labor pool that offers multiple spoken languages, vast industry expertise, and reliable education, Uruguay is an option that is a true value for the money.
How much money do call center agents in Uruguay make?
The average salary for a call center representative in Uruguay is 22,600 Uruguayan Pesos, or about $521 per month. While there are ranges of wages based on job title, education, and skillset, the average low is $203 (8,830 Pesos) per month, and the average high end is $1,132 (49,100 Pesos) per month for all call center employees.