Nearshore Talent, U.S. Time Zones
TDS matches you with a lower-cost, English-speaking call center workforce in Barranquilla, close to the U.S. Reach out to save over 50% on costs.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
Companies Served
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Barranquilla is a major port city in Colombia, embedded in the international and local trading economy. Within the Caribbean region of Colombia, Barranquilla is a center for industry, shopping, education, and culture.
The city has become a major site for call centers and other BPO services, especially for US businesses looking for areas with a low-cost, English-speaking workforce.
Population
50.3 million
Youth Unemployment Rate (ages 15-34)
20.01% unemployment
GDP
$420.5 billion USD (World Bank, 2024)
Working Age Population (15-64)
36.99 million (World Bank, 2024)
Business Language(s)
English and Spanish
Call Center Industry Growth Rate
3.8%
Talk to an Outsourcing Expert
Tell us your goals and budget. We'll walk you through provider options and the right next step.
It costs between $14 and $17 per hour to outsource call center services to a reputable partner in Colombia. These are fully-loaded hourly rates, meaning all operating costs such as wages, taxes, benefits, facility expenses, IT infrastructure, management, and other business costs are included in the rate.
Compared to the typical fully-loaded costs in the U.S. that range from $25 to $35 per hour, Colombia’s outsourcing services offer a cost-effective option for businesses that want to reduce expenses while maintaining strong service quality.
The primary locations for Colombian call centers are Bogota, Barranquilla, and Medellin, the country’s two most densely populated cities
Aside from the cost savings, outsourcing to Colombia has a number of other advantages, including its shared time zone with the US. Colombia has been referred to by some as the most business-friendly country in Latin America. The Colombian BPO market has seen major growth in the past few years, and that growth is expected to continue.
On top of that, over 99% of Colombians speak fluent Spanish, making Colombia a great option for US companies looking for bilingual talent.
Getting started with call center outsourcing in Colombia (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company's outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.
Outsourcing teams in Barranquilla typically support Spanish as the primary language with strong English proficiency, making the city a practical option for companies serving both Spanish- and English-speaking customer bases.
Barranquilla offers a lower cost of operation than Bogotá while still providing access to a skilled, bilingual workforce, positioning it as a value-focused alternative to Colombia's larger and more expensive capital. Companies looking to diversify beyond Bogotá or Medellín often consider Barranquilla for its competitive pricing.
