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Barranquilla Call Center Outsourcing

Save over 50% on costs by outsourcing your call center services to Barranquilla, Colombia

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Barranquilla, Colombia Call Center
Operations Made Simple, Exceptional & Affordable

With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.


Companies Served


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Average CSAT Score

Barranquilla, Colombia Call Centers - About This Growing Industry

Barranquilla is a major port city in Colombia, embedded in the international and local trading economy. Within the Caribbean region of Colombia, Barranquilla is a center for industry, shopping, education, and culture. 

The city has become a major site for call centers and other BPO services, especially for US businesses looking for areas with a low-cost, English-speaking workforce. 

Why do companies outsource call center operations to Barranquilla?

Labor Pool

  • 95.2% literacy rate, higher than Colombia’s average literacy rate of 94.7%
  • Education development is taken very seriously in Colombia; the former president set a goal for Colombia to become Latin America’s “most educated country” by 2025
  • Low cost of labor for high-quality agents
  • A well-rounded talent pool due to proximity to international trade

Business Climate

  • Millions of tons of goods are traded with the United States, Europe, and Asia
  • Recently grown to be one of the biggest ‘disruptor’ nearshoring destinations 
  • An attractive city for up-and-coming businesses due to the number of opportunities 
  • A dynamic economy centered around commerce, finance and industry


  • 4G internet for mobile devices and high-speed internet
  • Recently received a large loan to be used for financing public infrastructure projects 
  • Home to one of two Colombian airports that are authorized for international cargo
  • In the process of implementing a large-scale solar energy program to power public entities and services


  • Time zone corresponds to the US Eastern Standard Time
  • Contains the largest trading port in Colombia 
  • The cost of living is incredibly low compared to the US, and housing alone is 3.8 times less expensive in Barranquilla 
  • Known as “Colombia’s Golden Gate” because progress has originated in Barranquilla throughout history

US Companies With Call Centers In Barranquilla, Colombia

Victoria Secret
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About the Colombian Economy


50.3 million

Youth Unemployment Rate (ages 15-34)

20.01% unemployment


$323.6 billion USD

Working Age Population (15-64)

32.9 million

Business Language(s)

English and Spanish

Call Center Industry Growth Rate


About the Colombian Economy

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How TDSGS Finds Ideal-Match Outsourcing Partners in Barranquilla, Colombia

About the Colombian Economy

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Youth Unemployment Rate (ages 15-34)
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Working Age Population (15-64)
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Call Center Industry Growth Rate
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Call Center Barranquilla, Colombia: Frequently Asked Questions

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How much does it cost to outsource a call center to Colombia?

Compared to US and Canadian pricing, it is much cheaper to outsource business in Colombia. US and Canada call center rates average around $15-$45 an hour, while Colombia rates average around $8-$18 an hour.

Where are most call centers in Colombia located?

The primary locations for Colombian call centers are Bogota, Barranquilla, and Medellin, the country’s two most densely populated cities

What is a call center agent’s salary in Colombia?

US and Canada call center rates average around $15-$45 an hour, while Colombia rates average around $8-$18 an hour.

What are the advantages of outsourcing call center services to Colombia?

Aside from the cost savings, outsourcing to Colombia has a number of other advantages, including its shared time zone with the US. Colombia has been referred to by some as the most business-friendly country in Latin America. The Colombian BPO market has seen major growth in the past few years, and that growth is expected to continue. 

On top of that, over 99% of Colombians speak fluent Spanish, making Colombia a great option for US companies looking for bilingual talent.

How do I start a call center in Colombia?

Starting a call center in Colombia (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.

TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.

Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.

Find the Right Outsource Location for Your Business