TDS Global Solutions connects financial services institutions with pre-vetted outsourcing providers that deliver secure, compliant, and efficient loan servicing.
Reduce operating costs and deliver better borrower experiences with proven providers.
Loan servicing outsourcing means working with a trusted third party to manage key tasks across the loan lifecycle—like payment processing, escrow management, borrower communication, and performance reporting.
It helps lenders reduce costs and save time while maintaining accuracy and a consistent borrower experience. With these operations handled externally, internal teams can focus on lending, underwriting, and portfolio growth.
Free your internal team from time-consuming back-office tasks and reallocate focus toward origination and strategic initiatives.
Specialized providers use automation and tested systems to accelerate service delivery and reduce friction for borrowers.
Stay aligned with regulatory changes and avoid costly errors through consistent oversight by domain experts.
Experienced agents provide timely, professional support throughout the repayment process, boosting customer satisfaction and retention.
Whether you manage mortgages, auto loans, or consumer lending products, outsourcing gives you flexibility to grow without the weight of hiring or managing new servicing teams.
Our partners help you:
Lenders face constant pressure to adapt to rising loan volumes, changing regulations, and shifting borrower expectations. Outsourcing loan servicing provides the flexibility to scale quickly without adding overhead or risking compliance issues.
It also provides access to skilled professionals trained in specific loan types and customer support systems. By partnering with specialized providers, financial institutions can maintain high-quality service while staying lean and competitive.
Outsourcing loan servicing gives lenders access to expert support across all areas of loan management. The providers we work with handle essential day-to-day tasks that keep accounts organized and running smoothly.
Below are some of the core services our partners deliver to support efficient and reliable end-to-end loan servicing operations throughout the full lifecycle of each account.
Timely, accurate posting of borrower payments with built-in checks to prevent errors and ensure up-to-date account balances.
Responsive customer service teams handle inquiries, resolve issues, and maintain a professional borrower experience across all channels.
Early intervention systems to identify and follow up on late payments, with personalized outreach and repayment coordination.
Handling of tax and insurance payments, including balance monitoring, disbursements, and regulatory compliance.
Ongoing audits and controls to ensure all servicing activities align with evolving lending laws and reduce exposure to penalties.
Detailed tracking of loan status and risk indicators to help lenders manage servicing strategy, investor reporting, and data-driven decision-making.
Finding the right outsourcing partner for loan servicing is often the hardest part. Our call center outsourcing consulting services help you identify providers that fit your goals, budget, and operational needs. We manage the vetting process to reduce trial-and-error risk and ensure you choose a partner capable of delivering consistent, high-quality results.
From strategy to execution, our partners help you achieve greater efficiency while simplifying workflows and keeping costs under control. Here’s how it works:
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