Recover outstanding payments faster with experienced debt collection partners who protect your brand and reduce the burden on your in-house team.
Debt collection outsourcing covers more than just calling customers for payments. Skilled partners can manage outreach, handle disputes or complaints with care, and support credit reporting tasks—all while staying compliant with strict regulations. This takes pressure off your internal team and helps protect your brand’s reputation.
Many of our providers also bring specialized tools for data validation and skip tracing, which can help you track down hard-to-reach customers and confirm contact details before starting the collection process.
We work with your team to provide trained BPO insurance agents that qualify and deliver leads to your closers. By utilizing an outsourcing solution, you can ramp up your prospecting velocity, improve sales funnel efficiency, and maximize conversions—all while lowering your operational costs for acquiring new customers.
Improve recovery rates with experienced agents who use proven strategies tailored to your industry and customer base.
Reduce compliance risks by working with partners who stay up to date on ever-changing debt collection regulations.
Keep your receivables process moving with faster outreach, organized follow-ups, and fewer accounts slipping through the cracks.
With over 30 years of experience, TDS Global Solutions connects businesses with trusted debt collection partners who understand the unique challenges of different industries. Whether supplementing an in-house team or fully outsourcing, businesses benefit from expert call center agents handling a range of outbound tasks.
Here’s a snapshot of just a few of the industries that can benefit from outsourcing outbound call center services:
Recover unpaid medical bills with agents trained in HIPAA-compliant communication, patient sensitivity, and insurance-related follow-ups.
Collect on overdue invoices or failed payments while protecting customer relationships and maintaining brand experience.
Manage unpaid rent, maintenance fees, or service charges with professional outreach tailored to tenants, buyers, or property owners.
Outsource collections for credit cards, personal loans, and overdue accounts with strict regulatory compliance and accurate documentation.
Recover outstanding subscription fees and equipment charges through consistent, multi-channel follow-up and clear communication.
Address unpaid reservations, cancellations, or event fees while preserving guest relationships and your company’s reputation.
High-quality customer care provided around the clock and across a wide range of industries, including health insurance and life insurance
Omnichannel customer support for all inbound channels—from fielding phone calls to answering services for chats, emails, and more
Prospecting, cross-selling, up-selling, and follow-up calling that drives positive revenue results, adheres to all legal requirements, and avoids costly fines
Structured business process outsourcing solutions to drive incremental revenue and new customer acquisition
Technical support to allow more bandwidth for your internal resources to handle critical and escalated issues
Back-office operations that can be outsourced, enabling you to focus on core business functions
Real-time live chat solutions via a chat interface, SMS/text, direct messaging, and more
Real-time engagement through SMS, chat interfaces, and social media for faster responses to policyholder inquiries
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