Your tech company is growing. We have the experience and network to find the people, fill the gaps, and scale faster.
Whether it’s rapid customer growth or entering new markets—we have the network of call centers to help you scale.
And we help you find the right people and place to solve your growing challenge. When it comes to “speaking like a local,” we have you covered. Our partners and agents undergo language skills assessments to make sure your customers get their problem solved, clearly.
Leverage a highly trained, cost-effective, team to handle those tier 1 support calls. Our partners take the load off your CS team by fielding the easy calls so your team can stay focused on solving the in-depth technical questions
Dealing with technical issues is frustrating. What’s worse? Waiting on hold. As your tech company grows, so does volume of support calls. We have the flexibility to scale with your company. That means less waiting and happy customers.
Increase first call resolution (FCR) outcomes. Field more calls. Create happier customers.
Direct first calls to an outsourced team. Our agents will quickly identify and resolve basic issues—leaving your team to handle the complex calls
A partner who knows the lay of the land. For 20+ years, we’ve been matching companies up with a network of call centers with sustained success.
High-quality customer care provided around the clock and across a wide range of industries
Omnichannel support for all inbound channels — from answering calls to replying to chats, emails, and more
Prospecting, cross-selling, and up-selling while adhering to all legal requirements and avoiding costly fines
Structured outbound activity to drive incremental revenue and new customer acquisition
IT support to allow more bandwidth for your internal resources to handle critical and escalated issues
Back-office operations that can be outsourced to enable you to focus on core business functions
Outsourcing tech support saves money by utilizing labor from countries with a lower cost of living. Because many of these countries have extensive experience running call centers, the company outsourcing work receives highly experienced agents at a fraction of a local agent’s cost.
Proper call center agent training begins by putting all agents through a language skills assessment. This ensures agents can not only speak the required language fluently but can communicate with minimal accent to ensure the caller can clearly understand the agent.
In addition, all agents working for your company undergo training and onboarding catered specifically to your product or service. This enables agents to handle all tier 1 support questions without involving your team.
Outsourcing parts of your sales function enables your high value, high skill sales team to focus on qualified leads. Instead of having your sales team making 60-100 calls per day on unqualified leads, your account executives are able to focus their time on performing demos, working large accounts, or prospecting top tier leads.
