Emerging Talent, Established Savings
TDS matches you with vetted call center partners and English-proficient BPO talent in Davao. Reach out to save up to 60% on costs.
With decades of experience and a global vendor network, TDS Global Solutions helps businesses find the right call center partners to meet their operational and customer experience goals.
Lower costs and improve service quality by outsourcing your call center to Davao’s English-proficient agents in the southern Philippines. TDS Global Solutions can connect you with vetted Davao-based BPO providers, so you can save up to 60% on operating costs while giving customers warm, reliable support.
Higher Customer Satisfaction
in Client Savings
Outsourcing Programs Delivered
Global Agents
Businesses outsource to call centers in Davao because the city offers a large pool of skilled, English-speaking professionals and a strong customer service mindset. Davao has grown into a leading hub for call centers and business process outsourcing in the Philippines, with a reputation for friendly communication, lower turnover, and consistent performance across both voice and non-voice support.
Beyond talent, Davao is also a practical choice for day-to-day operations. Lower operating expenses can reduce overall costs without sacrificing reliability. The city also benefits from solid infrastructure and local support for the BPO sector, which makes it easier to grow support teams while maintaining quality service.
Omnichannel customer support for phone, chat, email, and social media, handled by experienced agents used to serving international customers.
Prospecting, cross-selling, up-selling, and follow-up campaigns designed to drive revenue while meeting international compliance and quality standards.
Scalable, flexible customer care operations that handle day-to-day inquiries, provide real-time tracking, and keep response and wait times low.
Help desk and IT support with ongoing system monitoring, troubleshooting, and technical issue resolution using modern tools and automation.
Accurate, high-volume support for data entry and HR tasks to reduce administrative workload and improve operational efficiency.
Targeted lead qualification and nurturing that identifies real opportunities and keeps your sales pipeline consistently active.
Support for compliant, results-focused campaigns, including product promotions and customer outreach.
Dedicated sales operations support to grow revenue and lower acquisition costs for businesses across different industries.
Population
116.8 million
Youth Unemployment Rate (ages 15-34)
6.9% (total unemployment rate 4.3%)
GDP
497.15 billion USD
Working Age Population (15-64)
75.24 million
Business Language(s)
English and Filipino
Call Center Industry Growth Rate
Expected CAGR of 10.06% through 2027
With over 30 years of experience, TDS Global Solutions helps companies across multiple sectors find call center partners in Davao and across the Philippines that match their needs. Some use outsourced teams to support in-house staff, while others fully outsource operations, but all gain access to dependable agents who can handle a wide range of customer interactions.
Below are just a few of the industries that can benefit from outsourcing call center services:
Call center representatives manage scheduling questions and patient support, helping reduce wait times and improve the care experience.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Call center representatives manage scheduling questions and patient support, helping reduce wait times and improve the care experience.
Support for order status, product questions, and returns helps lower cart abandonment and encourages repeat purchases.
Agents handle inquiries, lead follow-up, and appointment coordination, so brokers can focus on high-value client work.
Assistance with account updates, basic transactions, and fraud concerns helps customers feel secure and gives internal teams more time for complex cases.
Help with billing, plan changes, and basic technical issues gives customers faster answers and supports higher satisfaction and retention.
Support for reservations and booking changes helps travelers feel cared for while on-site staff focus on service delivery.
Finding the right outsourcing partner can be challenging. With our call center outsourcing services, you get expert support in selecting providers that match your budget and business goals. We manage the vetting process, checking track record, service quality, and industry experience so you can move forward with confidence.
Working with TDS Global Solutions removes much of the risk and guesswork from outsourcing. We help you build reliable partnerships that reduce costs and improve performance over time. Here’s how it works:
Talk to an Outsourcing Expert
Tell us your goals and budget. We'll walk you through provider options and the right next step.
Call centers are outsourced to the Philippines primarily because of cost savings. The country's lower living costs and operational expenses deliver strong returns for companies seeking affordable customer support or technical support.
Philippine call center outsourcing providers offer quality English-speaking customer service representatives (CSRs) at competitive rates. Cities like Davao provide additional benefits with their stable infrastructure, safety record, and growing talent pool.
Davao City is a top location for BPO companies because it contains a large, English-speaking talent pool with strong communication skills.
Its reputation for safety and low exposure to major typhoons makes it attractive to operators seeking stability for BPO in the Philippines. Strong local government support and modern infrastructure, like Matina IT Park, provide outsourcing companies with reliable facilities and connectivity for long-term, scalable operations.
The Philippines offers several excellent locations for outsourcing call centers, including Manila, Cebu, Davao, Bacolod, and Iloilo; all top choices. Each of these cities offers a young and educated population, and English is an official language.
It costs between $8 and $10 per hour to outsource call center services to a trusted partner in Davao, Philippines. These are fully-loaded hourly rates that include all operating costs such as wages, taxes, benefits, facilities, IT infrastructure, management, and other business expenses.
Pricing may vary based on the skills and experience required, but outsourcing to Davao remains far more affordable than operating in the U.S., where similar roles typically cost $25 to $35 per hour. Known for its reliable workforce and strong English proficiency, Davao has become a trusted location for high-quality, cost-effective outsourcing in the Philippines.
Choosing the right call center provider in Davao requires understanding your goals, budget, and service requirements, then evaluating vendors on experience, staffing, compliance, and performance. The market is large, and providers vary widely, making comparisons time-consuming.
TDS Global Solutions can simplify this process. Our BPO consulting team has already vetted top Davao providers and can match you with partners that align with your industry and scale. It's the fastest way to connect with a high-performing outsourcing partner in Davao without the guesswork.
Davao offers a large English-speaking talent pool and a reputation for safety and stability, similar to Cebu and Iloilo, but has a smaller BPO footprint than Manila. Companies often choose Davao when they want lower costs and reduced competition for talent without sacrificing much in service quality.
