Lower costs and improve service quality by outsourcing your call center to Davao’s English-proficient agents in the southern Philippines.
TDS Global Solutions can connect you with vetted Davao-based BPO providers, so you can save up to 60% on operating costs while giving customers warm, reliable support.
With decades of experience and a global vendor network, TDS Global Solutions helps businesses find the right call center partners to meet their operational and customer experience goals.
Lower costs and improve service quality by outsourcing your call center to Davao’s English-proficient agents in the southern Philippines. TDS Global Solutions can connect you with vetted Davao-based BPO providers, so you can save up to 60% on operating costs while giving customers warm, reliable support.
Higher Customer Satisfaction
in Client Savings
Outsourcing Programs Delivered
Global Agents
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
Lower costs and improve service quality by outsourcing your call center to Davao’s English-proficient agents in the southern Philippines. TDS Global Solutions can connect you with vetted Davao-based BPO providers, so you can save up to 60% on operating costs while giving customers warm, reliable support.
Companies Served
Global Agents
Countries
Average CSAT Score
Businesses outsource to call centers in Davao because the city offers a large pool of skilled, English-speaking professionals and a strong customer service mindset. Davao has grown into a leading hub for call centers and business process outsourcing in the Philippines, with a reputation for friendly communication, lower turnover, and consistent performance across both voice and non-voice support.
Beyond talent, Davao is also a practical choice for day-to-day operations. Lower operating expenses can reduce overall costs without sacrificing reliability. The city also benefits from solid infrastructure and local support for the BPO sector, which makes it easier to grow support teams while maintaining quality service.
Omnichannel customer support for phone, chat, email, and social media, handled by experienced agents used to serving international customers.
Prospecting, cross-selling, up-selling, and follow-up campaigns designed to drive revenue while meeting international compliance and quality standards.
Scalable, flexible customer care operations that handle day-to-day inquiries, provide real-time tracking, and keep response and wait times low.
Help desk and IT support with ongoing system monitoring, troubleshooting, and technical issue resolution using modern tools and automation.
Accurate, high-volume support for data entry and HR tasks to reduce administrative workload and improve operational efficiency.
Targeted lead qualification and nurturing that identifies real opportunities and keeps your sales pipeline consistently active.
Support for compliant, results-focused campaigns, including product promotions and customer outreach.
Dedicated sales operations support to grow revenue and lower acquisition costs for businesses across different industries.
Population
116.8 million
Youth Unemployment Rate (ages 15-34)
6.9% (total unemployment rate 4.3%)
GDP
497.15 billion USD
Working Age Population (15-64)
75.24 million
Business Language(s)
English and Filipino
Call Center Industry Growth Rate
Expected CAGR of 10.06% through 2027
With over 30 years of experience, TDS Global Solutions helps companies across multiple sectors find call center partners in Davao and across the Philippines that match their needs. Some use outsourced teams to support in-house staff, while others fully outsource operations, but all gain access to dependable agents who can handle a wide range of customer interactions.
Below are just a few of the industries that can benefit from outsourcing call center services:
Call center representatives manage scheduling questions and patient support, helping reduce wait times and improve the care experience.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Call center representatives manage scheduling questions and patient support, helping reduce wait times and improve the care experience.
Support for order status, product questions, and returns helps lower cart abandonment and encourages repeat purchases.
Agents handle inquiries, lead follow-up, and appointment coordination, so brokers can focus on high-value client work.
Assistance with account updates, basic transactions, and fraud concerns helps customers feel secure and gives internal teams more time for complex cases.
Help with billing, plan changes, and basic technical issues gives customers faster answers and supports higher satisfaction and retention.
Support for reservations and booking changes helps travelers feel cared for while on-site staff focus on service delivery.
Finding the right outsourcing partner can be challenging. With our call center outsourcing services, you get expert support in selecting providers that match your budget and business goals. We manage the vetting process, checking track record, service quality, and industry experience so you can move forward with confidence.
Working with TDS Global Solutions removes much of the risk and guesswork from outsourcing. We help you build reliable partnerships that reduce costs and improve performance over time. Here’s how it works:
As is the case with most outsourcing decisions, the main factor is cost. With a low cost of living there and low operational costs, outsourcing your call center needs to the Philippines provides a great return on investment. If you need customer support, technical support, or telemarketing, outsourcing to the Philippines can save a lot of money.
The Philippines offers several excellent locations for outsourcing call centers, including Manila, Cebu, Davao, Bacolod, and Iloilo; all top choices. Each of these cities offers a young and educated population, and English is an official language.
Even though call center agents are among the highest-paid workers in the Philippines, outsourcing your call center needs creates significant savings. While a call center agent in the US can be expected to earn $30,000 per year, the same worker in the Philippines only makes about $7,268 per year. This can cut your call center labor cost by up to 70%.
For call center roles, outsourcing companies typically pay workers between $2.50/hr on the low end and $10/hr on the high end. However, this can vary depending on the skills required. This is significantly cheaper than the wage for an equivalent role in the U.S., which falls between $15/hr and $45/hr.
Starting a call center in the Philippines (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.
