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Davao Call Center Outsourcing

Save over 60% on costs by outsourcing your call center services to Davao, Philippines

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Call Center Operations Made Simple, Exceptional & Affordable

With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.

750+

Companies Served

100,000+

Global Agents

30+

Countries

95%

Average CSAT Score

About the Call Center Industry in Davao

Most people associate call centers with the Philippines because it has grown into one of the top call center service providers in the world. Davao specifically has a steady influx of college graduates, adding to the city's already youthful workforce. Subsequently, Davao has become a hot spot for call center outsourcing and BPO — particularly for U.S. companies seeking a lower cost, English-speaking workforce.

Why do companies outsource call center operations to Davao?

Labor Pool

  • 96% literacy rate; among the highest literacy rates in the world
  • Large number of motivated, English-speaking agents
  • A center for education with over 40 colleges and 5 top universities 
  • Globally competitive and reputable working-age individuals

Business Climate

  • Tremendous support from the government towards BPO companies
  • An ideal investment location due to it’s affordable power and utility rates 
  • A prosperous economy with impressive performance in trading   
  • Stringent human and labor laws

Infrastructure

  • Dependable 4G and 5G cellular service throughout the region 
  • Strong public and privatized transport network
  • Numerous infrastructure projects currently in place include a major railroad project and an airport development plan 
  • 3rd largest city in the Philippines, known for its bustling economy and modern infrastructure

City

  • Large amount of land for future growth, and an ample amount of raw materials 
  • Ranked in the top 10 Asian cities of the future; one of the most progressive cities in the Philippines 
  • A beautiful and serene place to live, with a relatively low cost of living
  • One of the few Asian countries that integrate English into formal learning

US Companies Doing Business in the Philippines

Google
Facebook
UnitedHealth Group
Wells Fargo
Nike
Hewlett-Packard (HP)
IBM
American Express
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About the Philippine Economy

Population

109 million

Youth Unemployment Rate (ages 15-34)

3.36% general unemployment, 6.67% youth unemployment

GDP

USD 376.8 billion

Working Age Population (15-64)

68.89 million

Business Language(s)

English and Filipino

Call Center Industry Growth Rate

Expected 5.6% through 2022

About the Philippine Economy

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About the Philippine Economy

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Frequently Asked Questions

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Why are call centers outsourced to the Philippines?

As is the case with most outsourcing decisions, the main factor is cost. With a low cost of living there and low operational costs, outsourcing your call center needs to the Philippines provides a great return on investment. If you need customer support, technical support, or telemarketing, outsourcing to the Philippines can save a lot of money. 

Where are the best call centers located in the Philippines?

The Philippines offers several excellent locations for outsourcing call centers, including Manila, Cebu, Davao, Bacolod, and Iloilo; all top choices. Each of these cities offers a young and educated population, and English is an official language.

What are the cost savings for US companies outsourcing call centers to the Philippines?

Even though call center agents are among the highest-paid workers in the Philippines, outsourcing your call center needs creates significant savings. While a call center agent in the US can be expected to earn $30,000 per year, the same worker in the Philippines only makes about $7,268 per year. This can cut your call center labor cost by up to 70%.

How much does it cost to outsource a call center to the Philippines?

For call center roles, outsourcing companies typically pay workers between $2.50/hr on the low end and $10/hr on the high end. However, this can vary depending on the skills required. This is significantly cheaper than the wage for an equivalent role in the U.S., which falls between $15/hr and $45/hr.

How do I start a call center in the Philippines?

Starting a call center in the Philippines (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.

TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.

Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.


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