Save over 50% on costs by outsourcing your call center services to Cape Town, South Africa
Cape Town, South Africa, has one of the fastest-growing BPO industries on the continent. With its call centers expanding rapidly, the city consistently ranks in the top 100 global outsourcing destinations. Rates for both attrition and absenteeism are significantly lower than the industry average, and the focus on customer experience is strong. Boasting a large, cost-effective talent pipeline and proven track record, Cape Town is a top choice for companies to outsource their customer service operations.
Youth Unemployment Rate (ages 15-34)
$78.7 billion USD
Working Age Population (15-64)
37.7 million in South Africa
Call Center Industry Growth Rate
Expected CAGR of 13.2% from 2020-2027 (South Africa)
South Africa provides access to many highly qualified, low-cost agents. The average South African call agent will make approximately $10 to $12 an hour, less than the average US rate of $23 to $28 an hour.
Companies are choosing to outsource call centers to South Africa because of the high rate of exceptional English-speaking agents, amazing business incentives, and solid, supported infrastructure.
The popular city of Cape Town houses the largest number of call centers in South Africa. Other major cities such as Johannesburg are home to many outsourced contact centers.
Many companies see their biggest savings in terms of labor costs. However, the cost savings are also seen in the support services for workers - like training, hiring, and recruiting. In a side by side comparison, U.S. companies typically save 20-30% on the services that are outsourced to South Africa. Although depending on needs, those savings can reach upward of 50%
South African call centers have been booming in recent years. This is due largely in part to the reduction in costs, the rise of availability of the Internet, and the large pool of multilingual agents available in South Africa. Because of the exceptional diversity in language that South Africa offers, all centers in South Africa can be an excellent choice for, applications that may require the use of multiple languages such as English, French, Spanish, Italian, German, or Asian languages.
As the highest developed nation in the whole of Africa, it is an emerging market for business process outsourcing. A motivated South African government has created numerous tax and financial benefits to make bringing outsourcing to South Africa even easier and more appealing. South African industry advancement is able to stably support the growing outsourcing industry with ease.