Save up to 20% on costs by outsourcing your call center services to Czech Republic
With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.
Average CSAT Score
The Czech Republic has emerged as one of Europe's fastest-growing markets and prime locations for global information technology services. Prague and Brno in the Czech Republic represent the common ground for France, Denmark, Poland, Slovakia, and several Central European industries. With a multilingual and highly educated workforce, the Czech Republic call center industry has reached greater heights in enhancing customer experience.
Youth Unemployment Rate (ages 15-34)
$230 billion USD
Working Age Population (15-64)
English, Russian, and German
Call Center Industry Growth Rate
CAGR of 20%
The Czech Republic has a large pool of highly educated, motivated, and cost-effective agents. The average hourly pay for a customer service representative is CZK 172 ($7.86 USD) per hour, about half the cost of the hourly rate in the United States.. Many US companies save labor costs between 40 - 60% by outsourcing call centers to the Czech Republic.
As the 4th most economically stable country in the European Union, the Czech Republic serves as a reliable business destination for many organizations. With some of the best IT specialists, the Czech Republic ranks 9th in the World Programming Olympics, proving to have better developers than South Korea, the US and the UK.
A highly qualified workforce and the exceptional diversity in languages, such as Italian, German, Czech, Slovak, French, Polish, and English, add to the benefits of call center services outsourced from the Czech Republic. Some of the biggest names like Google, Amazon, and Microsoft have found a home in Prague (Praha), Brno, and Ostrava in the Czech Republic.
A full-time call center agent earns at least CZK 30,401 per month. The average salary for an outsourced customer service agent in Prague is CZK 31,588 per month, or a little over $17,000 USD annually. Compare this to the cost of a salaried US call center agent, whos typically earns between $43,000 to $48,000.
There remain several advantages of outsourcing call center services to the Czech Republic. The highly educated, cost-effective, and motivated workforce bridge the gap of providing technical support, telecommunications, customer care, and consultancy to businesses not just from the United States, but from all over the world.
The excellent IT infrastructure and comfortable time zone of the Czech Republic help provide 24/7 customer support to the US, Canada, and Australia.
Starting a call center in the Czech Republic (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.