European Talent, Trusted Quality
TDS matches you with a skilled, European call center team in the Czech Republic. Reach out to cut costs by up to 20%.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
Companies Served
Global Agents
Countries
Average CSAT Score
The Czech Republic has emerged as one of Europe's fastest-growing markets and prime locations for global information technology services. Prague and Brno in the Czech Republic represent the common ground for France, Denmark, Poland, Slovakia, and several Central European industries. With a multilingual and highly educated workforce, the Czech Republic call center industry has reached greater heights in enhancing customer experience.
Population
10.7 million
Youth Unemployment Rate (ages 15-34)
5.63%
GDP
$347.08 billion USD (World Bank, 2024)
Working Age Population (15-64)
6.95 million (World Bank, 2024)
Business Language(s)
English, Russian, and German
Call Center Industry Growth Rate
CAGR of 20%
Talk to an Outsourcing Expert
Tell us your goals and budget. We'll walk you through provider options and the right next step.
It costs between $20 and $25 per hour to outsource a call center to the Czech Republic. These are fully-loaded hourly rates that include all operating costs such as wages, taxes, benefits, facilities, IT infrastructure, management, and other business expenses.
The Czech Republic has a large pool of highly educated, motivated, and cost-effective agents, allowing U.S. companies to save between 40% and 60% on labor costs compared to running in-house operations. This combination of skilled talent and affordability makes the Czech Republic a strong choice for nearshore outsourcing within Europe.
As the 4th most economically stable country in the European Union, the Czech Republic serves as a reliable business destination for many organizations. With some of the best IT specialists, the Czech Republic ranks 9th in the World Programming Olympics, proving to have better developers than South Korea, the US and the UK.
A highly qualified workforce and the exceptional diversity in languages, such as Italian, German, Czech, Slovak, French, Polish, and English, add to the benefits of call center services outsourced from the Czech Republic. Some of the biggest names like Google, Amazon, and Microsoft have found a home in Prague (Praha), Brno, and Ostrava in the Czech Republic.
There remain several advantages of outsourcing call center services to the Czech Republic. The highly educated, cost-effective, and motivated workforce bridge the gap of providing technical support, telecommunications, customer care, and consultancy to businesses not just from the United States, but from all over the world.
The excellent IT infrastructure and comfortable time zone of the Czech Republic help provide 24/7 customer support to the US, Canada, and Australia.
Getting started with call center outsourcing in the Czech Republic (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company's outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.
The Czech Republic supports outsourced customer support, technical support, and IT services, with particular strength in software development and technical consultancy given its strong pool of IT specialists and engineering graduates.
The Czech Republic offers a well-educated workforce and strong economic stability within the EU, but labor costs are higher than in some other Central and Eastern European markets. Companies typically choose the Czech Republic when technical expertise and EU regulatory alignment matter more than achieving the deepest possible cost savings.
