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Czech Republic Call Center Outsourcing

Save up to 20% on costs by outsourcing your call center services to Czech Republic

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About the Call Center Industry in the Czech Republic

The Czech Republic has emerged as one of Europe's fastest-growing markets and prime locations for global information technology services. Prague and Brno in the Czech Republic represent the common ground for France, Denmark, Poland, Slovakia, and several Central European industries. With a multilingual and highly educated workforce, the Czech Republic call center industry has reached greater heights in enhancing customer experience.

Why do companies outsource call center operations to the Czech Republic?

Labor Pool

  • Italian, German, Czech, Slovak, French, Polish, and English native speakers
  • Cultural similarity and highly educated workforce
  • Wide range of inbound and outbound telemarketing and electronic communication, e-commerce, healthcare, financial services, and much more
  • Low-cost, skilled talent pool

Business Climate

  • Business-friendly environment
  • One of Europe's most flourishing economies in research and development innovation
  • Gateway to western and eastern markets 
  • Standard and Poors Credit rating of AA-

Infrastructure

  • High-speed railways and three international airports 
  • Leader in the automotive industry
  • Local talents in the field of cybersecurity
  • Exceptional quality of service

Country

  • 24/7 customer support and comfortable time zone to work with the US, Canada, and Australia 
  • A long tradition of academic excellence
  • Government dedicated to improving foreign investment
  • Affordable cost of living

US Companies With a Presence in the Czech Republic

Amazon
IBM
Microsoft
Accenture
AT&T
Oracle
Deloitte
Google
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Statistics About the Czech Republic

Population

10.7 million

Youth Unemployment Rate (ages 15-34)

5.63%

GDP

$230 billion USD

Working Age Population (15-64)

6 million

Business Language(s)

English, Russian, and German

Call Center Industry Growth Rate

CAGR of 20%

Frequently Asked Questions

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How much does it cost to outsource a call center to the Czech Republic?

The Czech Republic has a large pool of highly educated, motivated, and cost-effective agents. The average hourly pay for a customer service representative is CZK 172 ($7.86 USD) per hour, about half the cost of the hourly rate in the United States.. Many US companies save labor costs between 40 - 60% by outsourcing call centers to the Czech Republic. 

Where are most call centers in the Czech Republic located?

As the 4th most economically stable country in the European Union, the Czech Republic serves as a reliable business destination for many organizations. With some of the best IT specialists, the Czech Republic ranks 9th in the World Programming Olympics, proving to have better developers than South Korea, the US and the UK.

A highly qualified workforce and the exceptional diversity in languages, such as Italian, German, Czech, Slovak, French, Polish, and English, add to the benefits of call center services outsourced from the Czech Republic. Some of the biggest names like Google, Amazon, and Microsoft have found a home in Prague (Praha), Brno, and Ostrava in the Czech Republic. 

What is a call center agent’s salary in the Czech Republic?

A full-time call center agent earns at least CZK 30,401 per month. The average salary for an outsourced customer service agent in Prague is CZK 31,588 per month, or a little over $17,000 USD annually. Compare this to the cost of a salaried US call center agent, whos typically earns between $43,000 to $48,000.

What are the advantages of outsourcing call center services to the Czech Republic?

There remain several advantages of outsourcing call center services to the Czech Republic. The highly educated, cost-effective, and motivated workforce bridge the gap of providing technical support, telecommunications, customer care, and consultancy to businesses not just from the United States, but from all over the world.

The excellent IT infrastructure and comfortable time zone of the Czech Republic help provide 24/7 customer support to the US, Canada, and Australia. 

How do I start a call center in the Czech Republic?

Starting a call center in the Czech Republic (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.

TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.

Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.