Save over 50% on costs by outsourcing your call center services to Switzerland
With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.
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Switzerland continues to maintain a global reputation as an business process outsourcing (BPO) industry leader.
With steady economic growth throughout the past decade, the country’s emphasis on supporting the services sector has led to Switzerland maintaining the world’s second-highest GDP. Due to the ease of doing business and well-educated, multilingual workforce, the country has become a popular destination for outsourced operations.
The current cost to outsource a Switzerland call center is an hourly rate of between $25 and $50, based primarily on the job type and national minimum wage. Though this rate is higher than the global average, Swiss contact centers come with other benefits, including EU connectivity and an impressively skilled and English-speaking workforce.
Most Swiss call centers are located in larger business hubs such as Zurich, Bern, Zug, and Meilen. Geographically, almost all of Switzerland’s call centers are located in the upper half of the country with few outliers.
In Switzerland, a full-time call center agent’s average salary is CHF 59K, or approximately USD 64.3K. However, the bulk of call center agent positions start at several thousand less than this average, with a grouping of higher-paying positions around CHF 112K pulling the average up.
The advantages of outsourcing to Switzerland include having access to a large workforce of highly educated, experienced, and multilingual individuals. Their time zone is counter to those in the US, enabling around-the-clock support, and a presence there opens businesses up to direct access to EU markets. US businesses can also find extremely high-quality software developers in Switzerland.
Starting a call center in Switzerland (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.