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Switzerland Call Center Outsourcing

Save over 50% on costs by outsourcing your call center services to Switzerland

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Switzerland Call Center
Operations Made Simple, Exceptional & Affordable

With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.

750+

Companies Served

100,000+

Global Agents

30+

Countries

95%

Average CSAT Score

Switzerland Call Centers - About This Growing Industry

Switzerland continues to maintain a global reputation as an business process outsourcing (BPO) industry leader.

With steady economic growth throughout the past decade, the country’s emphasis on supporting the services sector has led to Switzerland maintaining the world’s second-highest GDP. Due to the ease of doing business and well-educated, multilingual workforce, the country has become a popular destination for outsourced operations.

Why do companies outsource call center operations to Switzerland?

Labor Pool

  • More than half of the population are fluent English speakers with years of experience in business services
  • Draws eager workforce from throughout the UK with inbound and outbound call expertise due to excellent living and working conditions 
  • Highly motivated, qualified and reliable employees 
  • Services sector comprises nearly 75% of GDP (significant mobile app development)

Business Climate

  • Competitively low corporate tax rates and GMBH legal entity privileges
  • Ranked #1 best country for business opportunities by U.S. News and World Report in 2020
  • Known for transparent government practices and minimal bureaucracy
  • Strong government backing for economic growth initiatives

Infrastructure

  • Exports renewable electrical energy generated through hydro, wind and solar 
  • Global trade hub with industry-leading healthcare, financial services, and IT infrastructure supporting seamless call center experiences
  • Second fastest internet in Europe with a broadband speed of 146.81  
  • Established transportation network with EU and EFTA agreements, providing affordable and reliable mobility

Country

  • National reputation for integrity in business practices and clear communication skills
  • Solid relationships with international business leaders
  • High quality of life with low unemployment
  • Convenient GMT+1 time zone

US Companies With Call Centers In Switzerland

IBM
Johnson & Johnson
Kraft
General Electric
JP Morgan
Caterpillar
Ralph Lauren
Elizabeth Arden
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Statistics About Switzerland

Population

8.63 million

Youth Unemployment Rate (ages 15-34)

5% total unemployment, 8% youth unemployment

GDP

$748 billion USD

Working Age Population (15-64)

5.67 million

Business Language(s)

English, German, French, Italian

Call Center Industry Growth Rate

Projected CAGR of 4% from 2020-2025

Statistics About Switzerland

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Call Center Switzerland: Frequently Asked Questions

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How much does it cost to outsource a call center to Switzerland?

The current cost to outsource a Switzerland call center is an hourly rate of between $25 and $50, based primarily on the job type and national minimum wage. Though this rate is higher than the global average, Swiss contact centers come with other benefits, including EU connectivity and an impressively skilled and English-speaking workforce.

Where are most call centers in Switzerland located?

Most Swiss call centers are located in larger business hubs such as Zurich, Bern, Zug, and Meilen. Geographically, almost all of Switzerland’s call centers are located in the upper half of the country with few outliers.

What is a call center agent’s salary in Switzerland?

In Switzerland, a full-time call center agent’s average salary is CHF 59K, or approximately USD 64.3K. However, the bulk of call center agent positions start at several thousand less than this average, with a grouping of higher-paying positions around CHF 112K pulling the average up.

What are the advantages of outsourcing to Switzerland?

The advantages of outsourcing to Switzerland include having access to a large workforce of highly educated, experienced, and multilingual individuals. Their time zone is counter to those in the US, enabling around-the-clock support, and a presence there opens businesses up to direct access to EU markets. US businesses can also find extremely high-quality software developers in Switzerland.

How do I start a call center in Switzerland?

Starting a call center in Switzerland (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.

TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.

Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.


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