Cut operational costs by 30-40% and boost productivity with business process automation consulting from TDS Global Solutions. We can identify costly manual tasks, recommend automation with proven ROI, and remove bottlenecks that slow your operations.
Our experts have improved operations for more than 130 high-performing contact centers around the world. Through data-driven optimization and tailored strategies, we've helped teams achieve results such as:
Efficiency Improvement
Cost Savings
Increase in Customer Satisfaction
Return on Investment
Business process automation services deliver measurable cost savings by eliminating manual tasks that drain productivity and create errors. Organizations see immediate reductions in labor expenses, faster completion times, and higher accuracy rates. Your team can focus on high-value work that drives revenue, rather than routine data entry.
Key benefits include:
Process automation gives you the data foundation needed for digital transformation. Each automated workflow generates structured, reliable data that feeds into your analytics systems and AI models. With this visibility, you can pinpoint bottlenecks and make decisions based on real performance data instead of assumptions.
Automated workflows also connect easily with your existing tools, from machine learning platforms to chatbots and cloud applications. By standardizing your processes through automation, you build a flexible framework that adapts as market conditions shift and new technologies emerge.
Our automation experts help you redesign and digitize workflows with scalable, technology-driven solutions that increase productivity and lower operational costs.
We identify manual handoffs and approval delays, then build automation strategies that remove repetitive tasks and keep your workflows running smoothly.
We analyze your processes and implement agentic AI and machine learning solutions that manage routine decisions, freeing your team to focus on higher-value work.
We connect your customer data systems and create integration plans that give agents instant access to account details without switching between platforms.
We review your claims workflow and automate steps like validation and approvals to shorten turnaround times while maintaining accuracy and compliance.
We assess your contact patterns and agent skills, then configure intelligent routing strategies that match customers with the right resource faster.
We automate ticket assignment, escalation, and tracking processes to improve response times and reduce manual oversight.
We enhance your QA processes with AI-driven monitoring that reviews more interactions for compliance and coaching than manual sampling can achieve.
We help define the performance metrics that matter most to your operations and deliver dashboard solutions that provide real-time insights.
Each industry faces unique operational challenges. We design automation strategies that address the specific challenges your industry faces while delivering efficiency gains.
Here’s an overview of just a few of the industries that can benefit from our process automation services:
Simplify claims processing and prior authorizations while staying HIPAA-compliant. Cut down on manual entry and speed up approvals.
Automation streamlines document processing, accounts payable, and payment reconciliation to keep financial workflows accurate and efficient.
Scale order fulfillment and returns across all channels with intelligent workflows. Manage busy seasons and flash sales easily, without adding staff.
Eliminate manual processes in outage notifications and billing dispute resolution. Give customers instant updates during service disruptions.
Resolve tier-1 issues instantly with automated troubleshooting and intelligent routing that lightens your product team’s load.
Process booking confirmations and itinerary changes instantly. Use agentic AI to modify reservations during delays without agent intervention.
Knowing where automation delivers the most value takes both operational insight and a deep understanding of new technology. Our call center consulting team can help you identify the right workflows to automate, choose proven tools, and measure results with confidence. With our guidance, you can replace guesswork with best practices and data-driven decisions, building an automation strategy that starts strong and scales effectively.
From strategy to execution, we can help you turn your automation goals into real results. Here’s how it works:
Book a discovery call to review your current workflows, find opportunities for automation, and define next steps for implementation.
