Cut costs and improve response times with specialized BPO partners who provide reliable, high-quality service across every customer interaction.
TDS Global Solutions can connect you with vetted energy sector providers who handle high call volumes, maintain compliance standards, and keep customers satisfied.
With decades of experience and a vast vendor network, we match utility companies with the best full-service energy and utilities call center service providers to deliver quick responses and higher customer engagement.
Higher Customer Satisfaction
in Client Savings
Outsourcing Programs Delivered
Global Agents
Utilities BPO services involve outsourcing key business operations to specialized third-party providers who handle tasks like customer service, utility billing, meter reading, and back-office support. These cost-effective partners already have the staff and systems to handle high call volumes and manage customer accounts.
When demand spikes during peak seasons, your BPO partner adjusts staffing levels without you having to recruit temporary employees. You also get access to multilingual support teams and seasoned agents trained to resolve complicated customer issues with care and expertise.
Outsourcing reduces expenses by eliminating recruitment, training, and technology investments while converting fixed costs into variable expenses based on actual usage.
BPO providers can adjust staffing levels quickly to match seasonal demand and emergency situations without requiring your business to maintain excess capacity.
Specialized agents with utility industry training handle inquiries faster and more accurately, reducing wait times and resolution periods for customer issues.
Outsourcing partners bring deep knowledge of utility regulations and customer service best practices that would take years to develop internally.
As utilities operations grow, it can be tough to keep up with customer needs and account work using only an in-house team. Outsourcing can reduce the day-to-day workload and help keep service consistent.
Below are some of the utilities industry services our partners can provide to support your team and improve efficiency:
Outsourced agents resolve billing disputes, troubleshoot service issues, and guide customers through account management across multiple channels.
BPO providers recover overdue payments through personalized outreach while maintaining positive customer relationships and regulatory compliance.
Outsourcing partners process service connections, handle data entry, and maintain customer records without customer-facing interaction.
Customer care for homeowners and contractors, including issue resolution and post-job support.
Agents handle pricing and service questions across channels, and route more complex requests to the right person.
Dispatch support collects job details and connects urgent requests with the right technician quickly.
Teams handle call documentation and basic admin updates, so your office stays organized and your team stays focused.
Agents follow up on missed calls, bringing leads back into the pipeline while interest is still high.
Utilities and energy companies that outsource key support operations can improve service consistency, strengthen compliance, and get clearer visibility into performance metrics. The result is faster decisions and meaningful cost savings.
Finding the right home improvement outsourcing partner takes careful vetting and home services experience. Through our call center outsourcing services, we can connect you with a service provider that fits your goals, call volume, and budget. Every partner is reviewed for reliability and a proven track record, so you can feel confident trusting the team that supports your customers.
From setup to day-to-day coverage, these providers help you capture more leads and keep scheduling and customer support running smoothly. Here’s how it works:
Manage customer inquiries about service outages and billing questions through phone, chat, and email to improve response times and satisfaction.
Conduct payment reminders and service upgrade notifications while maintaining full compliance with utility commission regulations and communication standards.
Schedule meter installations and equipment upgrades to optimize field technician routes and reduce customer wait times for service calls.
Monitor and respond to outage reports and service complaints across social platforms where customers increasingly seek immediate assistance.
Technical support services allow internal IT resources to handle high-priority infrastructure issues while outsourced teams manage routine help desk requests.
Support for essential HR functions, including onboarding seasonal staff, maintaining employee records, and processing payroll administration for utility operations.
Real-time chat solutions via web interfaces and SMS messaging let customers report outages and check account balances instantly without phone calls.
Sales support to grow revenue by promoting energy efficiency programs and renewable energy options while reducing customer acquisition costs through efficient outreach.
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