Backed by Leading Local Providers
TDS matches you with leading call center providers in Cebu, built to scale support for businesses of any size. Reach out to save over 60% on costs.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
Companies Served
Global Agents
Countries
Average CSAT Score
The Philippines, in general, continues to be a hot spot for call center outsourcing and other business process outsourcing (BPO) services with its extensive infrastructure, business-friendly government initiatives, and educated English-speaking talent pool. The top reason US companies outsource to Cebu is the low cost of doing business in the region without compromising the quality of life for the workers or the service they provide.
Population
115.84 million (World Bank, 2024)
Youth Unemployment Rate (ages 15-34)
3.36% general unemployment, 6.67% youth unemployment
GDP
$461.67 billion USD (World Bank, 2024)
Working Age Population (15-64)
77.2 million (World Bank, 2024)
Business Language(s)
English and Filipino
Call Center Industry Growth Rate
Expected 5.6% through 2022
Talk to an Outsourcing Expert
Tell us your goals and budget. We'll walk you through provider options and the right next step.
As is the case with most outsourcing decisions, the main factor is cost. With a low cost of living there and low operational costs, outsourcing your call center needs to the Philippines provides a great return on investment. Whether you need inbound or outbound customer support, outsourcing to the Philippines can save a lot of money while offering high-quality business solutions.
The Philippines offers several excellent locations for outsourcing call centers, including Manila, Cebu, Davao, Bacolod, and Iloilo; all top choices. These cities are home to many BPO service providers and offer a young, educated workforce where even a high school graduate can start a career as a customer service associate. English is an official language, and bilingual support is widely available.
It costs between $10 and $12 per hour to outsource call center services to a trusted partner in Cebu in the Philippines. These are fully-loaded hourly rates that include all operating costs such as wages, taxes, benefits, facilities, IT infrastructure, management, and other business expenses.
U.S. companies can save up to 70% compared to local staffing while still gaining access to skilled, English-speaking professionals. Cebu is a leading outsourcing hub known for its strong talent pool, reliable infrastructure, and excellent service quality, making it a top choice for affordable and effective call center operations.
Getting started with call center outsourcing in the Philippines (or another outsource location in our extensive network) begins with a needs analysis to develop a deep understanding of your business and scope your company's call center outsourcing services requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines the entire outsourcing solution process, helping you partner with the right outsourcing provider, all while offering expert advisory services with little to no fees.
Cebu supports a broad mix of customer support, technical support, and back-office outsourcing, with strong representation from retail, travel and hospitality, and IT services companies drawn to its established BPO infrastructure and English-proficient workforce.
Cebu offers a well-established BPO ecosystem with somewhat lower costs than Manila, along with a strong talent pool, though Manila remains the larger and more mature market with greater scale. Companies often choose Cebu to diversify operations or reduce costs while still tapping into an experienced outsourcing workforce.
