Save over 60% on costs by outsourcing your call center services to Cebu, Philippines
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
Companies Served
Global Agents
Countries
Average CSAT Score
The Philippines, in general, continues to be a hot spot for call center outsourcing and other business process outsourcing (BPO) services with its extensive infrastructure, business-friendly government initiatives, and educated English-speaking talent pool. The top reason US companies outsource to Cebu is the low cost of doing business in the region without compromising the quality of life for the workers or the service they provide.
Population
109 million
Youth Unemployment Rate (ages 15-34)
3.36% general unemployment, 6.67% youth unemployment
GDP
USD 376.8 billion
Working Age Population (15-64)
68.89 million
Business Language(s)
English and Filipino
Call Center Industry Growth Rate
Expected 5.6% through 2022
As is the case with most outsourcing decisions, the main factor is cost. With a low cost of living there and low operational costs, outsourcing your call center needs to the Philippines provides a great return on investment. Whether you need inbound or outbound customer support, outsourcing to the Philippines can save a lot of money while offering high-quality business solutions.
The Philippines offers several excellent locations for outsourcing call centers, including Manila, Cebu, Davao, Bacolod, and Iloilo; all top choices. These cities are home to many BPO service providers and offer a young, educated workforce where even a high school graduate can start a career as a customer service associate. English is an official language, and bilingual support is widely available.
Even though call center agents are among the highest-paid workers in the Philippines, outsourcing your call center needs creates significant savings. While a call center agent in the US can earn $30,000 per year, the same worker in the Philippines typically earns around PHP 400,000 annually (about $7,268 USD), depending on experience and role. Many call centers offer a competitive salary, an attractive salary package, and perks like HMO coverage and a sign-on bonus, all while costing up to 70% less than US-based staffing.
For call center roles, outsourcing companies typically pay workers between $2.50/hr on the low end and $10/hr on the high end. However, this can vary depending on the skills required. This is significantly cheaper than the wage for an equivalent role in the U.S., which falls between $15/hr and $45/hr.
Starting a call center in the Philippines (or another outsource location in our extensive network) begins with a needs analysis to develop a deep understanding of your business and scope your company’s call center outsourcing services requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines the entire outsourcing solution process, helping you partner with the right outsourcing provider, all while offering expert advisory services with little to no fees.
