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Cebu Call Center Outsourcing

Save over 60% on costs by outsourcing your call center services to Cebu, Philippines

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About the Call Center Industry in Cebu

The Philippines, in general, continues to be a hot spot for call center outsourcing and other BPO services with its extensive infrastructure, business-friendly government initiatives, and educated English-speaking talent pool. The top reason US companies outsource to Cebu is the low cost of doing business in the region without compromising the quality of life for the workers or the service they provide.

Why do companies outsource call center operations to Cebu?

Labor Pool

  • Young, diverse, English-speaking talent pool that’s eager to learn and work
  • A center of education with opportunities for additional training and advanced, relevant degrees
  • Large versatile workforce able to provide services in a wide variety of areas
  • Work ethic similar to that in the US

Business Climate

  • Low cost of operation with attractive real estate prices, even in the high-demand business zones
  • Consistent growth in BPO revenue since 2012
  • Time zone allows for 24/7 call center operations
  • Business-friendly legislation and foreign investment

Infrastructure

  • Established infrastructure designed to support growth and innovation
  • Advanced urbanization propelled by public infrastructure projects 
  • Reliable 4G cellular networks and high-speed internet throughout the region
  • Impressive mass transit system with plans to expand and enhance to meet the region’s needs

City

  • An eclectic region made up of several business districts and shoreline of bustling ports
  • One of the oldest and largest settlements in the Philippines with a rich history and culture
  • Successful economy jumpstarted by its history of foreign trade
  • High-quality services, including healthcare, that improve the quality of life

US Companies With a Presence in the Philippines

Google
Facebook
UnitedHealth Group
Wells Fargo
Nike
Hewlett-Packard (HP)
IBM
American Express
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About the Philippine Economy

Population

109 million

Youth Unemployment Rate (ages 15-34)

3.36% general unemployment, 6.67% youth unemployment

GDP

USD 376.8 billion

Working Age Population (15-64)

68.89 million

Business Language(s)

English and Filipino

Call Center Industry Growth Rate

Expected 5.6% through 2022

About the Philippine Economy

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Frequently Asked Questions

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Why are call centers outsourced to the Philippines?

As is the case with most outsourcing decisions, the main factor is cost. With a low cost of living there and low operational costs, outsourcing your call center needs to the Philippines provides a great return on investment. If you need customer support, technical support, or telemarketing, outsourcing to the Philippines can save a lot of money. 

Where are the best call centers located in the Philippines?

The Philippines offers several excellent locations for outsourcing call centers, including Manila, Cebu, Davao, and Iloilo; all top choices. Each of these cities offers a young and educated population, and English is an official language. 

What are the cost savings for US companies outsourcing call centers to the Philippines?

Even though call center agents are among the highest-paid workers in the Philippines, outsourcing your call center needs creates significant savings. While a call center agent in the US can be expected to earn $30,000 per year, the same worker in the Philippines only makes about $7,268 per year. This can cut your call center labor cost by up to 70%.

How much does it cost to outsource a call center to the Philippines?

For call center roles, outsourcing companies typically pay workers between $2.50/hr on the low end and $10/hr on the high end. However, this can vary depending on the skills required. This is significantly cheaper than the wage for an equivalent role in the U.S., which falls between $15/hr and $45/hr.

How do I start a call center in the Philippines?

Starting a call center in the Philippines (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.

TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.

Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.


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