Just a few of the ways we can help you save money and grow your team faster
Inbound Call Center Support
Ensuring your business provides personalized and efficient responses to every inquiry. Common use cases are tier 1 customer support and technical support issues.
Accelerate lead generation services and scale sales team efforts with telesales, appointment setting, direct mail follow-ups, and customer satisfaction survey calls.
Offer more channels to help customers who have questions or concerns about your products or services.
Business Process Outsourcing (BPO)
We streamline your back-office processes, so you can focus on staying front and center with your customers.
30 years of helping companies find the right call center partners
When it comes to business, nothing is more important than protecting your brand and driving a trusted customer experience!
We’ve spent thousands of hours screening nearshore, offshore, and domestic based outsourced providers, to build a knowledge base of who's who based on vertical expertise, management strength, quality operating practices, price and much more.
We map your company needs, with our operational experience, and vendor knowledge base to help identify solution providers to best satisfy your client’s requirements.
Vendor Selection Benefits
Deciding where to outsource is a major decision. Leverage our experience to confidently find the right outsourcing organization.
Review a variety of detailed RFP responses prepared to your specifications. Let TDS do the heavy lifting in preparing your RFP documentation.
There are little to no fees to use our outsource advisory services. Our fees are generally paid by the referral agreements with the partner you select.
A global contact center network to fit your exact needs
Supporting a variety of industries
Develop a deep understanding and creation of a blueprint of your company's outsourced requirements.
Create an RFP specific to your company’s requirements and then leverage our extensive BPO database to shortlist the contact centers that best meet the specifications.
Outsource Vendor Evaluation
We validate best fit contact centers and provide a set of specific outsourcing options and their related benefits.
Outsource Vendor Selection
We help facilitate and simplify the selection, coordination, and contract negotiations.
Frequently Asked Questions
How much does it cost to outsource a call center to the Dominican Republic?
A lower cost of living is responsible for lower wages received in the Dominican Republic. Customer service agents in the Dominican can make between $5 to $10 an hour compared to the US wage of $20 to $25 an hour, resulting in an average savings of between 50-65%.
Why do so many companies in the US outsource their support teams to the Dominican Republic?
Many US companies choose to outsource support teams to the Dominican Republic because of the access to highly qualified, multilingual agents, its close relationship and ties with the US, and the economic stability of the country that can, in turn, provide stability for outsourced call centers.
Where are most call centers in the Dominican Republic located?
Many of the call centers are located in the diverse city capital of Santo Domingo, which is home to over two million residents.
What are the cost savings for the outsourcing call center from the U.S. to the Dominican Republic?
The cost saving of outsourcing to the Dominican range between 50-65%.
What are the advantages of outsourcing call center services to the Dominican Republic?
A nearshore location with close ties to the US means that a quick flight can bring you right to the doorstep of call center locations. A large pool of multilingual agents that are fluent in English, Spanish, and French makes for a talented and strong workforce that will provide efficient and quality customer service as well as cost-effective BPO.
The country has a growing work industry and impressive telecommunications systems that make it appealing as a hub of call center outsourcing. With government support and strong international business benefits, the Dominican Republic is quickly becoming a well-known base for call center operations.
Get a free Vendor Selection quote
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