Top-Rated Teams, Real Savings
TDS matches you with skilled, top-rated call center agents in the Dominican Republic. Talk to our team to save up to 50% for your growing team.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
Companies Served
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Countries
Average CSAT Score
In the Dominican Republic, call centers are not just thriving, but are actually responsible for 40% of the local economy’s overall revenue. Thanks to strong infrastructure, a skilled workforce, advanced technology, and an optimal cost structure, the DR makes an excellent location for BPO services.
High-quality customer care provided around the clock and across a wide range of industries
Omnichannel customer support for all inbound channels—from fielding phone calls to answering services for chats, emails, and more
Prospecting, cross-selling, up-selling, and follow-up calling that drives positive revenue results, adheres to all legal requirements, and avoids costly fines
Structured outbound services to drive incremental revenue and new customer acquisition
Technical support to allow more bandwidth for your internal resources to handle critical and escalated issues
Back-office operations that can be outsourced, enabling you to focus on core business functions
Real-time live chat solutions via a chat interface, SMS/text, direct messaging, and more
Sales support to amplify revenue growth by strengthening sales operations and lowering customer acquisition costs (CAC)
Population
10.97 million
Youth Unemployment Rate (ages 15-34)
15.89% unemployment
GDP
$124.28 billion USD (World Bank, 2024)
Working Age Population (15-64)
7.49 million (World Bank, 2024)
Business Language(s)
English and Spanish
Call Center Industry Growth Rate
25% average yearly growth
TDS Global Solutions has helped businesses across industries find the ideal outsourcing partners to meet their unique business needs. Whether supplementing an in-house team or fully outsourcing, businesses benefit from expert call center agents handling a range of outbound tasks.
Here’s a snapshot of just a few of the industries that can benefit from outsourcing outbound call center services:
Patient outreach, appointment setting, follow-ups, and proactive engagement for medical, dental, vision, and related industries to improve care and reduce no-shows.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Patient outreach, appointment setting, follow-ups, and proactive engagement for medical, dental, vision, and related industries to improve care and reduce no-shows.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Talk to an Outsourcing Expert
Tell us your goals and budget. We'll walk you through provider options and the right next step.
Companies outsourcing call center services to the Dominican Republic experience a higher return on investment due to the major cost savings, as well as higher customer satisfaction. The country boasts a high-quality, multilingual labor force, trained in customer experience, quality assurance, and customer support.
The DR also has a strong cultural attachment to the United States, with many having previously lived in or visited the country.
Many US companies outsource their back-office services to the Dominican Republic because of its large volume of skilled, English-speaking agents, business incentives, and solid, supporting infrastructure.
The country's BPO industry continues to see a 25% growth rate year over year. Businesses benefit by getting the same value as a US call center, at a fraction of the cost, while creating thousands of jobs in the DR and improving operational metrics.
The reduced cost of labor is where US companies save the most. However, cost savings are also found in the support services for workers — like training, hiring, and recruiting.
TDS Global Solutions helps businesses save up to 50% while streamlining the entire process of launching a call center in the Dominican Republic.
With almost three million residents, the capital city of Santo Domingo is where you’ll find most of the DR’s call centers. It’s the largest city in the Caribbean and one of the most diverse as well. Here, you’ll find plenty of well-educated individuals who speak English, Spanish, and other European languages fluently, ready to support lead generation and other high-impact roles.
It costs between $13 and $17 per hour to outsource call center services to a reputable partner in the Dominican Republic. These are fully-loaded hourly rates that cover all operating costs including wages, taxes, benefits, facilities, IT infrastructure, management, and other business expenses.
Businesses gain access to skilled, well-trained agents at roughly half the cost of U.S.-based operations. With this level of savings, the Dominican Republic offers a strong alternative for companies looking to reduce expenses while maintaining high-quality customer service.
The Dominican Republic is one of the most established BPO markets in the Caribbean, with more infrastructure and provider depth than smaller island nations like Grenada or St. Lucia, while offering time zone alignment with the U.S. East Coast similar to nearshore Latin American markets like Colombia and Mexico.
