A Partner Built to Last
TDS matches you with a vetted call center partner in Guatemala, backed by skilled talent and reliable service. Reach out to save up to 50%.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
Companies Served
Global Agents
Countries
Average CSAT Score
US businesses choose Guatemala for call center outsourcing because of its practical advantages. The country is conveniently located in the Central Standard Time Zone, facilitating optimal communication between the two countries.
Call centers cluster near business districts and universities in Guatemala City and Quetzaltenango, providing access to educated workers who speak both English and Spanish. The BPO sector keeps expanding as more companies discover Guatemala's combination of skilled agents, stable infrastructure, and competitive costs. This growth has positioned Guatemala as Central America's strongest outsourcing destination.
Omnichannel customer support for all inbound channels—from fielding phone calls to answering services for chats, emails, and more.
Prospecting, cross-selling, up-selling, and follow-up calling that drives positive revenue results, adheres to all legal requirements, and avoids costly fines.
Flexible support designed to handle everyday customer needs, maintaining quick response times and a consistent service experience.
Ongoing system monitoring and technical issue resolution with the help of automation tools reduces downtime and keeps operations running smoothly.
Development teams deliver scalable software, handle ongoing updates, and build custom solutions tailored to your business goals.
Support for data entry, billing, and human resources management tasks improves accuracy and frees up internal teams.
Targeted lead qualification that identifies real opportunities, helping you keep the pipeline full without wasting internal resources.
Paragraph Sales support that drives revenue growth by improving operations and lowering customer acquisition costs.
Population
18.7 million
Youth Unemployment Rate (ages 15-34)
4.22%
GDP
$113.2 billion USD
Working Age Population (15-64)
11.96 million
Business Language(s)
English and Spanish
Call Center Industry Growth Rate
15%
With over 30 years of experience, TDS Global Solutions has helped businesses across industries find the ideal outsourcing partners to meet their unique business needs. Whether supplementing an in-house team or fully outsourcing, businesses benefit from expert call center agents handling a range of outbound tasks.
Here’s an overview of just a few of the industries that can benefit from outsourcing outbound call center services:
Patient outreach and proactive engagement improve care quality and increase customer satisfaction.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Patient outreach and proactive engagement improve care quality and increase customer satisfaction.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Finding the right outsourcing partner can be overwhelming. With our call center consulting services, you get expert guidance in choosing a provider that matches your goals, budget, and operational needs. We handle the vetting process, making sure the partner you work with has a strong track record and experience in your industry. By working with us, you avoid the risks of trial-and-error selection and gain confidence knowing your outsourcing partner is equipped to deliver results and meaningful cost savings.
From planning to execution, our partners help you improve performance, simplify workflows, and manage costs more effectively. Here’s how it works:
Talk to an Outsourcing Expert
Tell us your goals and budget. We'll walk you through provider options and the right next step.
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US companies outsource call centers to Guatemala for several key reasons:
Overall, the cultural affinity with North America and geographical proximity make Guatemala an attractive nearshore call center alternative to more distant outsourcing destinations.
One of the biggest advantages of outsourcing in Guatemala is the labor cost savings incurred by US companies. Additionally, the population is 70% people who are under the age of 30, offering a large pool of workers to fill call center positions.
Guatemala’s convenient location in the Central Standard Time Zone allows for easy communication between call center agents, clients, and the outsourcing company itself. The country's proximity to the US makes traveling between the two countries easy, efficient, and cost-effective.
As part of the Central American Free Trade Agreement (CAFTA) and well-connected internationally, Guatemala offers foreign companies access to other countries in the region via strategic trade agreements.
Getting started with outsourcing to Guatemala begins with defining what your business needs. Figure out which services to outsource, how many agents you require, and what skills matter most. Set your budget and decide between voice support, chat, email, or a combination of services.
Next, research potential call center outsourcing partners in cities like Guatemala City or Quetzaltenango. Visit facilities, review their technology, and ask about their US client experience and training methods. Start with a small pilot program to test service quality before scaling up.
Finding the right partner takes time and expertise. TDS Global Solutions simplifies this process, having matched over 1,000 companies with their ideal BPO partners. We know the local market and can connect you with providers that fit your specific needs and budget.
Call center agents in Guatemala typically have strong language skills in Spanish and English, offering bilingual support with neutral accents suited for North American customers. Many agents are fluent in both languages, often college-educated and trained for smooth, culturally aligned BPO customer service. About 80% of Guatemalan agents demonstrate advanced proficiency in both languages, with clear communication and strong awareness of U.S. culture.
Most call centers in Guatemala are concentrated in Guatemala City, the capital and largest metropolitan area. The city offers the best infrastructure, largest talent pool, and most developed business districts, making it the natural hub for BPO operations. Major facilities cluster in Zones 10, 13, and 14, where modern office buildings provide reliable power and internet connectivity. For companies outsourcing to Latin America, Guatemala City has become one of the most established locations, combining bilingual talent with modern infrastructure.
Quetzaltenango, Guatemala's second-largest city, has become another important call center location. Known locally as Xela, it attracts companies with lower operating costs than the capital while still providing educated workers from local universities. Some operations also exist in Antigua and smaller cities, but Guatemala City and Quetzaltenango handle the vast majority of call center employment and international clients.
It costs between $14 and $16 per hour to outsource a call center services to reputable partner in Guatemala. These are fully-loaded hourly rates that include all operating costs such as wages, taxes, benefits, facilities, IT infrastructure, management, and other business expenses.
Compared to fully-loaded U.S. costs, which typically range from $25 to $35 per hour, businesses can save around 40% to 60% by outsourcing to Guatemala. With its bilingual workforce, cultural alignment with North American customers, and competitive pricing, Guatemala is a strong nearshore option for companies seeking quality customer support at a lower cost.
