Save over 50% on costs by outsourcing your call center services to Peru
With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.
Average CSAT Score
With its modernization and development, Peru has seen an influx of foreign business operations and increased appeal as an international call center location. And over the past decade, Peru has become one of the fastest-growing economies in the region. It has shown considerable focus in maintaining GDP growth and secure exchange rates while lowering inflation. With these changes and momentum, Peru is quickly growing its international investment potential and call center industry.
Youth Unemployment Rate (ages 15-34)
7.37% (total unemployment rate 6.24%)
$26.8 billion USD
Working Age Population (15-64)
English and Spanish
Call Center Industry Growth Rate
Expected CAGR of 7.90% from 2020-2026
Outsourcing a call center to Peru is up to 25% cheaper than a call center in other nearshore locations. Currently, the minimum wage for a full-time call center worker comes out to be less than $300 a month. Compare that to in-house call centers in the United States, where hourly wages are typically $23-$28.
Starting a call center in Peru (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.
Most call centers in Peru are located in the capital region of Lima. With a population of nearly 10 million and a growing number of young, qualified call center agents, Lima’s economic growth makes it a financial and economic center that offers excellent international call center investment opportunities.
While most outsourced call centers are centralized in Lima, both Arequipa and Callao are also significant cities for outsourcing within the region.
The biggest cost savings for companies outsourcing call centers are easily from the reduced labor costs involved. The cost of labor in Peru tends to be cheaper than other nearshore locations and substantially cheaper than in the US.
In addition to the low labor costs, US companies are also saving in less obvious areas, such as the time spent on launching and managing these offshore call centers. Altogether, companies save about 50% on average when they outsource their call centers to Peru versus maintaining an in-house team.
The Peruvian call center industry is booming within the region. It is likely to continue to experience growth as the Peruvian government continues its efforts to advance the economy and attract international investment.
With this growing economy, there are plenty of educated, qualified professionals looking for work in Peru. Outsourcing call centers is mutually beneficial in that it creates job opportunity for Peruvians and still saves US companies a considerable amount of money.
And when you work with TDS Global Solutions, the grueling process of launching your call center is streamlined from beginning to end, eliminating all the headaches of handling it yourself or maintaining an in-house call center.