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Peru Call Center Outsourcing

Save over 50% on costs by outsourcing your call center services to Peru

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About the Call Center Industry in Peru

With its modernization and development, Peru has seen an influx of foreign business operations and increased appeal as an international call center location. And over the past decade, Peru has become one of the fastest-growing economies in the region.

It has shown considerable focus in maintaining GDP growth and secure exchange rates while lowering inflation. With these changes and momentum, Peru is quickly growing its international investment potential and call center industry.

Why do companies outsource call center operations to Peru?

Labor Pool

  • A growing number of young, qualified professionals are staying in Peru for the increased earning potential
  • Access to a young, college-educated workforce
  • The workforce is primarily centralized in Lima, Peru’s industrial and financial center
  • Working-age population grows by 300,000 every year

Business Climate

  • Robust technology infrastructure to support growing BPO market
  • $28.5 billion invested in infrastructure projects through 2025, with two-thirds of that going to communications and transportation
  • Foreign investors legally have the same rights as Peruvian investors
  • Infrastructure projects in progress to better connect north and east areas with the metropolitan (Lima) area

Infrastructure

  • Currently sixth-largest economy in the region and one of the fastest-growing economies in Latin America
  • Significantly higher GDP growth (2.2%) than the regional average (0.6%)
  • Strong support for global investment and pro-business approach from the national government
  • Excellent cultural fit for the US—work ethic and economic growth are highly valued

Country

  • Momentum from over 30 international trade agreements attracting BPO investments
  • Increased tourism from the US has led to an increase in the adoption of English
  • Strong understanding of English in more urban areas of Peru, such as Lima and Arequipa
  • Ease of entry into the country from the United States

US Companies With a Presence in Peru

AT&T
Citibank
3M
Nike
Dell Computer
IBM
Goodyear
Procter & Gamble

Statistics About Peru

Population

32.5 million

Youth Unemployment Rate (ages 15-34)

7.37%

GDP

$26.8 billion USD

Working Age Population (15-64)

22 million

Business Language(s)

English and Spanish

Call Center Industry Growth Rate

Expected CAGR of 7.90% from 2020-2026

Frequently Asked Questions

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How much does it cost to outsource a call center to Peru?
Outsourcing a call center to Peru is up to 25% cheaper than a call center in other nearshore locations. Currently, the minimum wage for a full-time call center worker comes out to be less than $300 a month. Compare that to in-house call centers in the United States, where hourly wages are typically $23-$28.
How do I open a call center in Peru?
Starting a call center in Peru (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.

TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.

Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.
Where are most call centers in Peru located?
Most call centers in Peru are located in the capital region of Lima. With a population of nearly 10 million and a growing number of young, qualified call center agents, Lima’s economic growth makes it a financial and economic center that offers excellent international call center investment opportunities.

While most outsourced call centers are centralized in Lima, both Arequipa and Callao are also significant cities for outsourcing within the region.

What are the cost savings for US companies outsourcing call centers to Peru?
The biggest cost savings for companies outsourcing call centers are easily from the reduced labor costs involved. The cost of labor in Peru tends to be cheaper than other nearshore locations and substantially cheaper than in the US.

In addition to the low labor costs, US companies are also saving in less obvious areas, such as the time spent on launching and managing these offshore call centers. Altogether, companies save about 50% on average when they outsource their call centers to Peru versus maintaining an in-house team.

What are the advantages of outsourcing call center services to Peru?
The Peruvian call center industry is booming within the region. It is likely to continue to experience growth as the Peruvian government continues its efforts to advance the economy and attract international investment.

With this growing economy, there are plenty of educated, qualified professionals looking for work in Peru. Outsourcing call centers is mutually beneficial in that it creates job opportunity for Peruvians and still saves US companies a considerable amount of money.

And when you work with TDS Global Solutions, the grueling process of launching your call center is streamlined from beginning to end, eliminating all the headaches of handling it yourself or maintaining an in-house call center.