How much does it cost to outsource a call center to Peru?
Outsourcing a call center to Peru is up to 25% cheaper than a call center in other nearshore locations. Currently, the minimum wage for a full-time call center worker comes out to be less than $300 a month. Compare that to in-house call centers in the United States, where hourly wages are typically $23-$28.
How do I open a call center in Peru?
Starting a call center in Peru (or another outsource location
in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.
Where are most call centers in Peru located?
Most call centers in Peru are located in the capital region of Lima. With a population of nearly 10 million and a growing number of young, qualified call center agents, Lima’s economic growth makes it a financial and economic center that offers excellent international call center investment opportunities.
While most outsourced call centers are centralized in Lima, both Arequipa and Callao are also significant cities for outsourcing within the region.
What are the cost savings for US companies outsourcing call centers to Peru?
The biggest cost savings for companies outsourcing call centers are easily from the reduced labor costs involved. The cost of labor in Peru tends to be cheaper than other nearshore locations and substantially cheaper than in the US.
In addition to the low labor costs, US companies are also saving in less obvious areas, such as the time spent on launching and managing these offshore call centers. Altogether, companies save about 50% on average when they outsource their call centers to Peru versus maintaining an in-house team.
What are the advantages of outsourcing call center services to Peru?
The Peruvian call center industry is booming within the region. It is likely to continue to experience growth as the Peruvian government continues its efforts to advance the economy and attract international investment.
With this growing economy, there are plenty of educated, qualified professionals looking for work in Peru. Outsourcing call centers is mutually beneficial in that it creates job opportunity for Peruvians and still saves US companies a considerable amount of money.
And when you work with TDS Global Solutions, the grueling process of launching your call center is streamlined from beginning to end, eliminating all the headaches of handling it yourself or maintaining an in-house call center.