Save over 60% on costs by outsourcing your call center services to Malaysia
With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.
Average CSAT Score
In Southeast Asia, Malaysia leads the BPO (business process outsourcing) sector with excellent customer service and a high volume of outsourced call centers.
Malaysia is quickly becoming a preferred offshore call center location due to its thriving business infrastructure as a result of consistent economic growth, technology and innovation that is capable of supporting many large companies.
About the Malaysian Economy
Youth Unemployment Rate (ages 15-34)
4.3% total unemployment, 14% youth unemployment
$336.7 billion USD
Working Age Population (15-64)
Call Center Industry Growth Rate
Projected CAGR of 3.1% from 2019-2024
Malaysia call center outsourcing requires that the business must pay the representative's salary when outsourcing services offshore. The final price is contingent on which services the company requests, but basic services are generally inexpensive. That includes technical support, telecommunications, telemarketing, real-time customer service, and other BPO services.
US companies can expect to pay between $4-$8 USD for various types of call center services in Malaysia.
Call center outsourcing companies in Malaysia are mainly found in Kuala Lumpur. Some are sprinkled throughout Selangor, Johor, and Penang as well.
The average contact center agent's salary in Malaysia ranges from 2 USD to 7 USD. That makes outsourcing to the Asia Pacific region one of the more cost-effective options for your company.
Foreign investors will appreciate the strong government backing and business-friendly policies in Malaysia. Customer service outsourcing here includes IT services, lead generation, and world-class customer experiences.
The country's infrastructure continues to grow and improve from year to year. Company’s that take advantage of all that the Malaysian workforce has to offer enjoy a skilled labor pool, high English proficiency, low operational costs, and more.
Starting a call center in Malaysia (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.