Save up to 60% on call center costs while improving response times and expanding multilingual support.
TDS Global Solutions can connect you with pre-vetted call center providers in Malaysia that deliver reliable, high-quality support at a lower cost. Get access to English-proficient agents, add language coverage as needed, and scale support without sacrificing the customer experience.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their business needs.
Higher Customer Satisfaction
in Client Savings
Outsourcing Programs Delivered
Global Agents
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
Companies Served
Global Agents
Countries
Average CSAT Score
Businesses outsource to Malaysian call centers for cost savings and multilingual capabilities. Malaysia offers competitive labor rates while maintaining strong English proficiency among agents. The workforce speaks regional languages, including Mandarin, Malay, and Tamil, supporting diverse customer bases across global markets.
Government incentives support BPO operations through tax benefits and infrastructure development. Malaysia maintains reliable telecommunications networks and modern technology infrastructure necessary for contact center operations, making it a practical choice for companies seeking quality service at reduced operational costs.
Malaysian call centers offer cost-effective customer service and business services that streamline efficiency and reduce costs while maintaining quality. Operations range from customer inquiries and technical support to sales and administrative tasks.
Below are some of the most common services available through world-class Malaysian outsourcing providers:
Malaysian support teams provide omnichannel customer support across phone, chat, email, and social media with strong English proficiency.
Outbound services include prospecting, upselling, and follow-up campaigns that drive revenue while maintaining international compliance standards.
Malaysian customer care operations offer scalable solutions for day-to-day customer inquiries with real-time tracking and low response times.
Back-office operations support high-volume data entry and HR tasks, reducing administrative workload and improving operational efficiency.
Malaysian tech support includes help desk operations, system monitoring, troubleshooting, and issue resolution using modern tools and automation.
Lead generation services focus on targeted qualification and nurturing to identify genuine opportunities and maintain active sales pipelines.
Malaysian telesales operations support compliant, results-focused campaigns, including product promotions and customer outreach.
Sales outsourcing operations provide dedicated support to grow revenue and lower acquisition costs across different industries.
TDS Global Solutions has over 30 years of experience helping companies find call center outsourcing companies in Malaysia and across the Asia Pacific. Businesses use outsourced teams to support in-house staff or fully outsource operations, gaining access to dependable agents for diverse customer interactions.
Below are just some of the industries that benefit from outsourcing BPO services to Malaysia:
Representatives manage scheduling questions and patient support, helping reduce wait times and improve care experiences for medical providers.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Representatives manage scheduling questions and patient support, helping reduce wait times and improve care experiences for medical providers.
Support for order status, product questions, and returns helps lower cart abandonment and encourages repeat purchases for online retailers.
Agents handle inquiries, lead follow-up, and appointment coordination so brokers can focus on high-value client work and closings.
Assistance with account updates, basic transactions, and fraud concerns helps customers feel secure while internal teams handle complex cases.
Help with billing, plan changes, and basic technical issues provides faster answers and supports higher satisfaction and retention rates.
Support for reservations and booking changes helps travelers feel cared for while on-site staff focus on service delivery and guest experiences.
Finding the right Malaysian outsourcing partner can be challenging. With our BPO consulting services, you get expert support in selecting Malaysian BPO providers that match your budget and business goals. We manage the vetting process, checking track record and industry experience so you can move forward with confidence.
Working with TDS Global Solutions removes much of the risk and guesswork from outsourcing. We help you build reliable partnerships with Malaysian call centers that reduce costs and improve performance over time. Here's how it works:
Malaysia call center outsourcing requires that the business must pay the representative's salary when outsourcing services offshore. The final price is contingent on which services the company requests, but basic services are generally inexpensive. That includes technical support, telecommunications, telemarketing, real-time customer service, and other BPO services.
US companies can expect to pay between $4-$8 USD for various types of call center services in Malaysia.
Call center outsourcing companies in Malaysia are mainly found in Kuala Lumpur. Some are sprinkled throughout Selangor, Johor, and Penang as well.
The average contact center agent's salary in Malaysia ranges from 2 USD to 7 USD. That makes outsourcing to the Asia Pacific region one of the more cost-effective options for your company.
Foreign investors will appreciate the strong government backing and business-friendly policies in Malaysia. Customer service outsourcing here includes IT services, lead generation, and world-class customer experiences.
The country's infrastructure continues to grow and improve from year to year. Company’s that take advantage of all that the Malaysian workforce has to offer enjoy a skilled labor pool, high English proficiency, low operational costs, and more.
Starting a call center in Malaysia (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.
