Consistent Results, Trusted Partner
TDS matches you with a trusted call center partner in Canada for consistent, reliable results. Reach out to save up to 20% on costs.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
Companies Served
Global Agents
Countries
Average CSAT Score
Canada is a leading destination for business process outsourcing thanks to its stable economy and strong technology sector. Many agents speak English, as well as French or Mandarin, which helps businesses connect with customers across different regions and languages.
Canadian call center agents are known for delivering exceptional customer experiences through services like customer care and support, technical assistance, and answering services. The most active hubs include Toronto, Vancouver, Montreal, Ottawa, and Calgary, where businesses can draw from large pools of trained agents.
Omnichannel customer support for all inbound channels—from fielding phone calls to answering services for chats, emails, and more.
Prospecting, cross-selling, up-selling, and follow-up calling that drives positive revenue results, adheres to all legal requirements, and avoids costly fines.
Flexible support designed to handle everyday customer needs, maintaining quick response times and a consistent service experience.
Ongoing system monitoring and technical issue resolution with the help of automation tools reduces downtime and keeps operations running smoothly.
Support for data entry, billing, and human resources management tasks improves accuracy and frees up internal teams.
Targeted lead qualification that identifies real opportunities, helping you keep the pipeline full without wasting internal resources.
Assistance with appointment scheduling tasks, which creates a smoother process for booking and follow-ups.
Support for a range of campaigns, including product promotions, customer outreach, surveys, and service reminders.
Population
41.53 million
Youth Unemployment Rate (ages 15-34)
14.60%
GDP
$2.24 trillion USD
Working Age Population (15-64)
26.85 million
Business Language(s)
English and French
Call Center Industry Growth Rate
2.4%
TDS Global Solutions has helped businesses across industries find the ideal outsourcing partners to meet their unique business needs. Whether supplementing an in-house team or fully outsourcing, businesses benefit from expert call center agents handling a range of outbound tasks.
Here’s an overview of just a few of the industries that can benefit from outsourcing outbound call center services:
Patient outreach and proactive engagement improve care quality and increase customer satisfaction.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Patient outreach and proactive engagement improve care quality and increase customer satisfaction.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Payment reminders, outage notifications, energy efficiency program enrollment, and customer retention campaigns.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Finding the right outsourcing partner can be overwhelming. With our call center consulting services, you get expert guidance in choosing a provider that matches your goals, budget, and operational needs. We handle the vetting process, making sure the partner you work with has a strong track record and experience in your industry. By working with us, you avoid the risks of trial-and-error selection and gain confidence knowing your outsourcing partner is equipped to deliver results and meaningful cost savings.
From planning to execution, our partners help you improve performance, streamline workflows, and manage costs more effectively. Here’s how it works:
Talk to an Outsourcing Expert
Tell us your goals and budget. We'll walk you through provider options and the right next step.
Advantages of outsourcing call center services to Canada include:
By outsourcing to Canada, companies can balance affordability with exceptional service, giving them a dependable partner for long-term customer satisfaction.
Canadian call centers follow strict data protection standards designed to keep customer information safe. They comply with federal laws like the Personal Information Protection and Electronic Documents Act (PIPEDA), which governs how personal data is collected, stored, and shared. Many centers also meet international certifications such as ISO and PCI-DSS for added security. With strong regulations and regular audits, businesses can trust Canadian providers to handle sensitive data responsibly and transparently.
Companies outsource call center operations in Canada to take advantage of the country’s stability, talent, and accessibility. Low employee turnover helps maintain consistent service and experienced agents. Government support for the outsourcing sector creates a reliable business environment, while Canada’s proximity to the U.S. makes travel for training and collaboration simple.
These factors, combined with Canada’s strong reputation for dependable service, make it a trusted nearshore call center option for companies looking to strengthen customer support.
Services Canadian contact centers typically offer cover a wide range of BPO customer support and business needs, helping companies improve service quality while staying cost-effective.
Common services include:
By offering this mix of front-line support and back-office functions, Canadian contact centers give businesses flexible options to enhance customer experience and maintain efficient operations.
Key qualities to look for in a Canadian call center service provider include a skilled bilingual workforce, strong data security standards, and proven experience across industries. It’s also important to look for advanced technology that supports efficient customer interactions, a reliable track record of service quality, and flexibility to scale with your business needs. These qualities ensure consistent, customer-friendly support that aligns with your company’s goals.
TDS Global Solutions offers expert call center consulting to take the guesswork out of finding the right partner. We connect you with Canadian call centers that have already been vetted for quality, compliance, and performance. Our team focuses on aligning providers with your budget, goals, and customer experience standards, ensuring a solution tailored to your needs. With over 1,000 successful matches, we bring the expertise and network to help you partner with a call center that delivers measurable results and long-term value.
It costs between $25 and $35 per hour to outsource call center services to a reputable partner in Canada. These are fully-loaded hourly rates that include all operating costs such as wages, taxes, benefits, facilities, IT infrastructure, management, and other business expenses.
While costs are higher than nearshore or offshore options, Canada offers a highly skilled, English- and French-speaking workforce, strong cultural alignment with the U.S., and excellent service quality. For companies seeking onshore support with minimal time zone differences and reliable communication, Canada provides a strong balance of quality and convenience.
