Save up to 20% on costs by outsourcing your call center services to Canada. Let us connect you with a trusted Canadian partner that delivers consistent results and improves customer experiences.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
Companies Served
Global Agents
Countries
Average CSAT Score
Canada is a leading destination for business process outsourcing thanks to its stable economy and strong technology sector. Many agents speak English, as well as French or Mandarin, which helps businesses connect with customers across different regions and languages.
Canadian call center agents are known for delivering exceptional customer experiences through services like customer care and support, technical assistance, and answering services. The most active hubs include Toronto, Vancouver, Montreal, Ottawa, and Calgary, where businesses can draw from large pools of trained agents.
Omnichannel customer support for all inbound channels—from fielding phone calls to answering services for chats, emails, and more.
Prospecting, cross-selling, up-selling, and follow-up calling that drives positive revenue results, adheres to all legal requirements, and avoids costly fines.
Flexible support designed to handle everyday customer needs, maintaining quick response times and a consistent service experience.
Ongoing system monitoring and technical issue resolution with the help of automation tools reduces downtime and keeps operations running smoothly.
Support for data entry, billing, and human resources management tasks improves accuracy and frees up internal teams.
Targeted lead qualification that identifies real opportunities, helping you keep the pipeline full without wasting internal resources.
Assistance with appointment scheduling tasks, which creates a smoother process for booking and follow-ups.
Support for a range of campaigns, including product promotions, customer outreach, surveys, and service reminders.
Population
41.53 million
Youth Unemployment Rate (ages 15-34)
14.60%
GDP
$2.24 trillion USD
Working Age Population (15-64)
26.85 million
Business Language(s)
English and French
Call Center Industry Growth Rate
2.4%
TDS Global Solutions has helped businesses across industries find the ideal outsourcing partners to meet their unique business needs. Whether supplementing an in-house team or fully outsourcing, businesses benefit from expert call center agents handling a range of outbound tasks.
Here’s an overview of just a few of the industries that can benefit from outsourcing outbound call center services:
Patient outreach and proactive engagement improve care quality and increase customer satisfaction.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Patient outreach and proactive engagement improve care quality and increase customer satisfaction.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Finding the right outsourcing partner can be overwhelming. With our call center consulting services, you get expert guidance in choosing a provider that matches your goals, budget, and operational needs. We handle the vetting process, making sure the partner you work with has a strong track record and experience in your industry. By working with us, you avoid the risks of trial-and-error selection and gain confidence knowing your outsourcing partner is equipped to deliver results and meaningful cost savings.
From planning to execution, our partners help you improve performance, streamline workflows, and manage costs more effectively. Here’s how it works:
Call center jobs in Canada are similar to those in the US. Employees either go to an office with several other agents, or they can work from home if their particular center allows it.
Most agents in Canada are providing some type of customer support service, usually for large companies located outside of the country.
The country’s strong labor laws are in place to protect all employees, including those providing outsourced services. They benefit from Canada’s progressive policies, like universal healthcare and lower federal tax rates.
Toronto, Ontario, has the most call centers in Canada. Many of them can also be found in Canada's largest cities, like Montreal, Hamilton, Calgary, Dorval, and Vancouver.
On average, a call center agent in Canada can expect to make an hourly rate of around $19, which adds up to almost $40,000 a year.
There are a host of advantages to outsourcing call centers and other services (like social media) to Canada, with the primary advantage being the cost savings. In 2013, Canadian outsourced companies cost 30-50% less to operate than US companies, and today you can expect savings of around 20%.
Another major advantage is the workforce. Canada offers a highly-educated and English-speaking labor pool, along with a culture very similar to that in the US. Canada also operates in the same time zones as the US, making it one of the most convenient locations for call center offshore outsourcing.
Starting a call center in Canada (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.
