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Canada Call Center Outsourcing

Save up to 20% on costs by outsourcing your call center services to Canada

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About the Call Center Industry in Canada

Canada’s stable economy, high-quality education, solid infrastructure, and advanced technology make it an attractive location for business process outsourcing.

Highly skilled and well-educated, the Canadian workforce is full of English-speaking professionals eager to serve. Many call center agents are also fluent in French (the country’s 2nd official language) and Mandarin.

Canadian call center agents provide exceptional customer experiences through services like customer care and support, technical support, answering services, and appointment setting.

Why do companies outsource call center operations in Canada?

Labor Pool

  • Large English-speaking labor pool, many of whom are multilingual
  • Expertise in inbound and outbound services in a wide variety of industries
  • High standard of education for citizens, resulting in a highly-educated labor pool
  • Competitive labor costs, saving US companies up to 20% compared to onshore outsourcing

Business Climate

  • Strong 1st world economy and government
  • Very supportive of small businesses
  • Progressive tax system
  • Great cultural fit for the US

Infrastructure

  • State of the art telephone system supported by satellite and over 300 relay centers
  • Billions of dollars in grants dedicated to improving infrastructure growth
  • High-speed Internet access available to virtually all of the country
  • Most cities offer public transportation

Country

  • Coast to coast, Canada shares the same time zones with the US
  • Stable government with no major political uprisings or concerns
  • Strong labor laws in place to protect employees
  • Universal healthcare system and high quality of life

US Companies With a Presence in Canada

Coca-cola
Wallmart
Google
Amazon
Ford
Burger King
Cisco
Starbucks

Statistics About Canada

Population

37.6 million

Youth Unemployment Rate (ages 15-34)

11.04%

GDP

$1.5 trillion USD

Working Age Population (15-64)

24.5 million

Business Language(s)

English and French

Call Center Industry Growth Rate

2.4% decrease from 2016-2021

Frequently Asked Questions

Have more questions?
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What are call center jobs like in Canada?
Call center jobs in Canada are similar to those in the US. Employees either go to an office with several other agents, or they can work from home if their particular center allows it.

Most agents in Canada are providing some type of customer support service, usually for large companies located outside of the country.

The country’s strong labor laws are in place to protect all employees, including those providing outsourced services. They benefit from Canada’s progressive policies, like universal healthcare and lower federal tax rates.
Where are most call centers in Canada located?
Toronto, Ontario, has the most call centers in Canada. Many of them can also be found in Canada's largest cities, like Montreal, Hamilton, Calgary, Dorval, and Vancouver.
What is a call center agent’s salary in Canada?
On average, a call center agent in Canada can expect to make an hourly rate of around $19, which adds up to almost $40,000 a year.
What are the advantages of outsourcing call center services to Canada?
There are a host of advantages to outsourcing call centers and other services (like social media) to Canada, with the primary advantage being the cost savings. In 2013, Canadian outsourced companies cost 30-50% less to operate than US companies, and today you can expect savings of around 20%.

Another major advantage is the workforce. Canada offers a highly-educated and English-speaking labor pool, along with a culture very similar to that in the US. Canada also operates in the same time zones as the US, making it one of the most convenient locations for call center offshore outsourcing.

How do I start a call center in Canada?
Starting a call center in Canada (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.

TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.

Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.