Save up to 20% on costs by outsourcing your call center services to Canada
With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.
Average CSAT Score
Canada’s stable economy, high-quality education, solid infrastructure, and advanced technology make it an attractive location for business process outsourcing.
Highly skilled and well-educated, the Canadian workforce is full of English-speaking professionals eager to serve. Many call center agents are also fluent in French (the country’s 2nd official language) and Mandarin.
Canadian call center agents provide exceptional customer experiences through services like customer care and support, technical support, answering services, and appointment setting.
Youth Unemployment Rate (ages 15-34)
$1.5 trillion USD
Working Age Population (15-64)
English and French
Call Center Industry Growth Rate
2.4% decrease from 2016-2021
Call center jobs in Canada are similar to those in the US. Employees either go to an office with several other agents, or they can work from home if their particular center allows it.
Most agents in Canada are providing some type of customer support service, usually for large companies located outside of the country.
The country’s strong labor laws are in place to protect all employees, including those providing outsourced services. They benefit from Canada’s progressive policies, like universal healthcare and lower federal tax rates.
Toronto, Ontario, has the most call centers in Canada. Many of them can also be found in Canada's largest cities, like Montreal, Hamilton, Calgary, Dorval, and Vancouver.
On average, a call center agent in Canada can expect to make an hourly rate of around $19, which adds up to almost $40,000 a year.
There are a host of advantages to outsourcing call centers and other services (like social media) to Canada, with the primary advantage being the cost savings. In 2013, Canadian outsourced companies cost 30-50% less to operate than US companies, and today you can expect savings of around 20%.
Another major advantage is the workforce. Canada offers a highly-educated and English-speaking labor pool, along with a culture very similar to that in the US. Canada also operates in the same time zones as the US, making it one of the most convenient locations for call center offshore outsourcing.
Starting a call center in Canada (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.