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Insurance Call Center Outsourcing Services

Wherever you want to grow, we have the global network of call centers to help you get there.

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Business Strategy Assessment
Qualified Outsourcing Options
Comprehensive Quote/Pricing
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Stay Nimble

Need flexibility? We pair you with a partner to handle the ebbs and flow of business—whether that’s shifting headcount or ensuring 24-hour support coverage.

Appointment-Setting for Insurance Agents

We work with your team to provide trained agents that qualify and deliver leads to your closers. By utilizing an outsourced team, you can ramp up your prospecting velocity, improve sales funnel efficiency, and maximize conversions—all while lowering your costs for acquiring new customers.

Improve Customer Retention

You have the customer, now it’s time to make sure you keep them. Leverage our network of call centers to provide tier 1 and tier 2 support. Whether that’s answering service questions or providing technical support for users within your systems.

Insurance Call Center Outsourcing Benefits

Direct first calls to an outsourced team. Our agents will quickly identify and resolve basic issues—leaving your team to handle the complex calls.

Increase first call resolution (FCR) outcomes. Field more calls. Create happier customers.

A partner who knows the lay of the land. For 20+ years, we’ve been matching companies up with a network of call centers with sustained success.

Trusted By
the Best Names in Healthcare

Get detailed insight and access
to our global contact center network

Companies Served
Global Agents
Average CSAT Score

Solutions for Your Call Center and BPO Needs

Our Process

Needs Analysis
and Profile
Develop a deep understanding and creation of a blueprint of your company's outsourced requirements.
Outsourced Vendor
RFP Process
Create an RFP specific to your company’s requirements and then leverage our extensive BPO database to shortlist the contact centers that best meet the specifications.
Outsource Vendor Evaluation
We validate best fit contact centers and provide a set of specific outsourcing options and their related benefits.
Outsource Vendor Selection
We help facilitate and simplify the selection, coordination, and contract negotiations.

Find the Right Outsource Location for Your Business

Insurance Call Center Outsourcing FAQ

Have more questions?
Schedule a call with us

How can insurance call center outsourcing help the policyholder?

Outsourcing to an insurance call center can significantly reduce wait times. Beyond wait times, utilizing 3rd-party call centers frequently enables insurance companies to provide 24/7 support (even on holidays) which can be a big differentiator.

How can outsourcing insurance call center services help to improve conversions?

Outsourcing call center services improves conversions in a number of ways:

  1. Increases the volume of outreach your company can do on a daily basis.
  2. Call center agents are frequently leveraged to “triage” leads and pass only qualified leads to your team of agents.
  3. Utilizing call centers allows you to expand your market by prospecting in new geographic areas. In addition, statistics show that people are more likely to have a “positive experience” when the person on the call speaks not only the same language, but also has a similar accent to their own.

How are insurance call center agents trained?

Proper call center agent training begins by putting all agents through a language skills assessment. This ensures agents can not only speak the required language fluently but can communicate with minimal accent to ensure the caller can clearly understand the agent. In addition, all agents working for your company undergo training and onboarding catered specifically to your product or service. This enables agents to handle all tier 1 support questions without involving your team.

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