Wherever you want to grow, we have the global network of call centers to help you get there.
Need flexibility? We pair you with a partner to handle the ebbs and flow of business—whether that’s shifting headcount or ensuring 24-hour support coverage.
We work with your team to provide trained agents that qualify and deliver leads to your closers. By utilizing an outsourced team, you can ramp up your prospecting velocity, improve sales funnel efficiency, and maximize conversions—all while lowering your costs for acquiring new customers.
You have the customer, now it’s time to make sure you keep them. Leverage our network of call centers to provide tier 1 and tier 2 support. Whether that’s answering service questions or providing technical support for users within your systems.
Direct first calls to an outsourced team. Our agents will quickly identify and resolve basic issues—leaving your team to handle the complex calls.
Increase first call resolution (FCR) outcomes. Field more calls. Create happier customers.
A partner who knows the lay of the land. For 20+ years, we’ve been matching companies up with a network of call centers with sustained success.
High-quality customer care provided around the clock and across a wide range of industries
Omnichannel support for all inbound channels — from answering calls to replying to chats, emails, and more
Prospecting, cross-selling, and up-selling while adhering to all legal requirements and avoiding costly fines
Structured outbound activity to drive incremental revenue and new customer acquisition
IT support to allow more bandwidth for your internal resources to handle critical and escalated issues
Back-office operations that can be outsourced to enable you to focus on core business functions
Outsourcing to an insurance call center can significantly reduce wait times. Beyond wait times, utilizing 3rd-party call centers frequently enables insurance companies to provide 24/7 support (even on holidays) which can be a big differentiator.
Outsourcing call center services improves conversions in a number of ways:
Proper call center agent training begins by putting all agents through a language skills assessment. This ensures agents can not only speak the required language fluently but can communicate with minimal accent to ensure the caller can clearly understand the agent. In addition, all agents working for your company undergo training and onboarding catered specifically to your product or service. This enables agents to handle all tier 1 support questions without involving your team.
