Insurance Call Center Outsourcing Services

Wherever you want to grow, we have the global network of call centers to help you get there.

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Business Strategy Assessment
Qualified Outsourcing Options
Comprehensive Quote/Pricing

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Stay Nimble

Need flexibility? We pair you with a contact center outsourcing provider to handle the ebbs and flow of business—whether that’s shifting headcount or ensuring 24-hour customer support coverage.

Appointment-Setting for Insurance Agents

We work with your team to provide trained BPO insurance agents that qualify and deliver leads to your closers. By utilizing an outsourcing solution, you can ramp up your prospecting velocity, improve sales funnel efficiency, and maximize conversions—all while lowering your operational costs for acquiring new customers.

Improve Customer Retention

You have the customer, now it’s time to make sure you keep them. Leverage our network of insurance call centers to provide tier 1 and tier 2 support services. Whether that’s answering service questions or providing technical support for users within your systems.

Insurance Call Center Outsourcing Benefits

Direct first calls to an outsourced team. Our agents will quickly identify and resolve basic issues—leaving your team to handle the complex calls.

Increase first call resolution (FCR) outcomes. Field more calls while maintaining high customer satisfaction.

A partner who knows the insurance industry. For 20+ years, we’ve been matching companies up with a network of call centers with sustained success.

Insurance Call Center Services Partner Selection & Setup Process

From strategy to execution, our partners unlock the results you want—all while simplifying your workflows and saving on costs. Here's how it works:
1

Strategy Development

We work closely with you to understand your goals, audience, and challenges, creating a tailored outsourcing strategy that fits your objectives and industry-specific needs.
2

Partnership Selection and Onboarding

We connect you with trusted outsourcing providers and ensure they’re fully trained to align with your workflows, represent your brand accurately, and deliver great results.
3

Implementation of a Proven Process

Your outsourced team employs tested strategies for handling policyholder support and claims inquiries, all designed to align with your business goals and maximize results.
4

Ongoing Monitoring and Optimization

Once a partnership is in place, you can track your outsourced agents’ performance and make adjustments as needed with support from the TDS Global Solutions team.

Trusted By
the Best Names in Healthcare

Get Detailed Insight and Access to
Our Global Contact Center Network

750+
Companies Served
100,000+
Global Agents
30+
Countries
95%
Average CSAT Score

Solutions for Your Call Center and BPO Needs

Find the Right BPO Location for Your Business

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Insurance Call Center Outsourcing FAQ

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