Save up to 20% on costs by outsourcing your call center services to Costa Rica
When people think of Costa Rica, they usually picture the beautiful beaches and biodiversity, but its capital, San José, is also known as the Silicon Valley of Latin America. It’s become a fast-growing information technology hub, backed by a highly skilled, English-speaking workforce. With that, Costa Rica’s call center industry has grown tremendously over the years and is now home to over 150 companies providing offshore BPO services.
Youth Unemployment Rate (ages 15-34)
$60 billion USD
Working Age Population (15-64)
English and Spanish
Call Center Industry Growth Rate
Expected CAGR of 9%
Costa Rica provides access to many low-cost, highly qualified customer service agents. The average hourly pay for a customer service representative in Costa Rica is 2,800 Costa Rican colón (or about $5 USD). All in, the cost to outsource a call center to Costa Rica is considerably less than that of maintaining one in the United States, usually anywhere from 40%-60%.
Where are most call centers in Costa Rica located?
Most call centers in Costa Rica can be found in the country’s capital, San José — the Silicon Valley of Latin America. In general, BPO centers tend to be located in bustling technology and commercial hubs, business districts, and college towns.
A full-time call center agent in Costa Rica earns about 1,620,000 Costa Rican colón per month. That comes out to about $2,600 USD or a yearly salary of just over $31,000 USD. Compare that to the cost of a salaried agent in the United States, which can be $45,000 or more.
Aside from the substantial cost savings, Costa Rica has a literacy rate of 98%, so its workforce is well-educated and often bilingual. Call center jobs also tend to pay better and offer better benefits than a lot of other available jobs in the region, attracting plenty of high-quality employees that are eager to work.
The government there also supports the development of the BPO industry with the help of the Costa Rican Investment Promotion Agency (CINDE) to prepare candidates for call center jobs.
Starting a call center in Costa Rica (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.