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Costa Rica Call Center Outsourcing

Save up to 20% on costs by outsourcing your call center services to Costa Rica

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About the Call Center Industry in Costa Rica

When people think of Costa Rica, they usually picture the beautiful beaches and biodiversity, but its capital, San José, is also known as the Silicon Valley of Latin America. It’s become a fast-growing information technology hub, backed by a highly skilled, English-speaking workforce. ‍ With that, Costa Rica’s call center industry has grown tremendously over the years and is now home to over 150 companies providing offshore BPO services.

Why do companies outsource call center operations to Costa Rica?

Labor Pool

  • Skilled and well-educated Latin American customer service agents
  • Largely bilingual talent pool with many native English speakers
  • 98% literacy rate, one of the highest in Latin America
  • Exceptional inbound and outbound expertise in healthcare, back-office operations, telemarketing, telecommunications, customer support, and financial services

Business Climate

  • Mature call center and BPO markets
  • Competitive labor costs - at least 40%-60% cost savings as compared to US, UK & Australia for BPO
  • Second most competitive economy in Latin America
  • Plenty of incentives for doing business in the country, including tax cuts and a welcome environment for foreign business

Infrastructure

  • Strong educational infrastructure with some of the best undergraduate and post-graduate universities in Latin America
  • Heavy focus on the green economy and sustainable development
  • Major road infrastructure development in recent years
  • Initiative underway to transition public transportation to electric mobility

Country

  • Time zones are aligned with those in the US for ease of doing business
  • Stable economy and political environment
  • Costa Rica is an active and original member of the World Trade Organization
  • Committed towards economic growth and social development

US Companies With a Presence in Costa Rica

Amazon
Dole
FedEx
Hewlett Packard Enterprise
IBM
Intel
Microsoft
SC Johnson
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Statistics About Costa Rica

Population

5.2 million

Youth Unemployment Rate (ages 15-34)

31.82%

GDP

$60 billion USD

Working Age Population (15-64)

3 million

Business Language(s)

English and Spanish

Call Center Industry Growth Rate

Expected CAGR of 9%

Frequently Asked Questions

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How much does it cost to outsource a call center to Costa Rica?

Costa Rica provides access to many low-cost, highly qualified customer service agents. The average hourly pay for a customer service representative in Costa Rica is 2,800 Costa Rican colón (or about $5 USD). All in, the cost to outsource a call center to Costa Rica is considerably less than that of maintaining one in the United States, usually anywhere from 40%-60%.

Where are most call centers in Costa Rica located?

Most call centers in Costa Rica can be found in the country’s capital, San José — the Silicon Valley of Latin America. In general, BPO centers tend to be located in bustling technology and commercial hubs, business districts, and college towns.

What is a call center agent’s salary in Costa Rica?

A full-time call center agent in Costa Rica earns about 1,620,000 Costa Rican colón per month. That comes out to about $2,600 USD or a yearly salary of just over $31,000 USD. Compare that to the cost of a salaried agent in the United States, which can be $45,000 or more.

What are the advantages of outsourcing call center services to Costa Rica?

Aside from the substantial cost savings, Costa Rica has a literacy rate of 98%, so its workforce is well-educated and often bilingual. Call center jobs also tend to pay better and offer better benefits than a lot of other available jobs in the region, attracting plenty of high-quality employees that are eager to work.

The government there also supports the development of the BPO industry with the help of the Costa Rican Investment Promotion Agency (CINDE) to prepare candidates for call center jobs.

How do I start a call center in Costa Rica?

Starting a call center in Costa Rica (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.

TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.

Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.