Bilingual Talent, Nearby Timezone
TDS matches you with a bilingual, English-speaking call center workforce in Costa Rica. Reach out to save up to 40% for your business.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
Companies Served
Global Agents
Countries
Average CSAT Score
When people think of Costa Rica, they usually picture the beautiful beaches and biodiversity, but its capital, San José, is also known as the Silicon Valley of Latin America. It’s become a fast-growing information technology hub, backed by a highly skilled, English-speaking workforce.
With that, Costa Rica’s call center industry has grown tremendously over the years and is now home to over 150 companies providing offshore BPO services.
Population
5.2 million
Youth Unemployment Rate (ages 15-34)
31.82%
GDP
$96.72 billion USD (World Bank, 2024)
Working Age Population (15-64)
3.54 million (World Bank, 2024)
Business Language(s)
English and Spanish
Call Center Industry Growth Rate
Expected CAGR of 9%
Talk to an Outsourcing Expert
Tell us your goals and budget. We'll walk you through provider options and the right next step.
It costs between $18 and $22 per hour to outsource call center services to a reputable partner in Costa Rica. These are fully-loaded hourly rates that include all operating costs such as wages, taxes, benefits, facilities, IT infrastructure, management, and other business expenses.
Costa Rica offers access to a large pool of highly qualified, bilingual customer service agents at a significantly lower cost than U.S.-based operations—often 40% to 60% less. This combination of affordability and strong service quality makes Costa Rica an appealing nearshore destination for companies seeking reliable customer support.
Most call centers in Costa Rica can be found in the country’s capital, San José — the Silicon Valley of Latin America. In general, BPO centers tend to be located in bustling technology and commercial hubs, business districts, and college towns.
Aside from the substantial cost savings, Costa Rica has a literacy rate of 98%, so its workforce is well-educated and often bilingual. Call center jobs also tend to pay better and offer better benefits than a lot of other available jobs in the region, attracting plenty of high-quality employees that are eager to work.
The government there also supports the development of the BPO industry with the help of the Costa Rican Investment Promotion Agency (CINDE) to prepare candidates for call center jobs.
Getting started with call center outsourcing in Costa Rica (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company's outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.
Costa Rica's political and economic stability, high literacy rate, and bilingual workforce make it one of the more mature nearshore options in Latin America, though its labor costs are somewhat higher than in Nicaragua or Honduras. Companies typically weigh Costa Rica's stability and talent quality against these more budget-focused neighboring markets.
Costa Rica is generally considered a more established and stable outsourcing market than Nicaragua, Honduras, or El Salvador, with a strong reputation for bilingual talent and reliable infrastructure, though this typically comes at a moderately higher cost than its neighbors.
