Central Europe's Outsourcing Edge
TDS matches you with a skilled, English-speaking call center workforce in Poland, a growing outsourcing destination in Central Europe. Talk to our team to save over 50%.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
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In recent years, the call center industry in Poland has grown significantly since beginning in the late 1990s. Currently, Poland has more than 200 call centers, employing over 300,000 people. The variety of full-time contact center positions available makes them an attractive opportunity for both employers and employees.
Krakow and Warsaw are the main hubs for outsourced call centers in Poland, employing more than 125,000 employees alone. This workforce consists of well-educated, bilingual graduates who provide quality customer care.
Population
37.95 million
Youth Unemployment Rate (ages 15-34)
11.8% unemployed
GDP
$917.77 billion USD (World Bank, 2024)
Working Age Population (15-64)
25 million
Business Language(s)
English, Russian and German
Talk to an Outsourcing Expert
Tell us your goals and budget. We'll walk you through provider options and the right next step.
Most call centers in Poland are found in Krakow with 70,000 call center employees, followed by Warsaw (Warszawa) with 56,000 employees. Call centers are also scattered around Szczecin, Poznan, Wrocław, Katowice, Gdansk, Trojmiasto, Katowice, Łodz, Rzeszow, Lublin, Torun, Malopolskie and Olsztyn.
At TDS Global Solutions, we help you to explore different options depending on your business’s unique needs. Rather than having to figure it out on your own, we already have an extensive network of call centers around Poland and the rest of the world to help match you with the best location.
By outsourcing to Poland’s diligent and skilled workforce, you maintain excellent customer support while saving 50% or more compared to call centers in the U.S.
Poland also has a strong economic culture and a government that supports international business relations. Poland’s business and consumer culture has seen rapid growth in recent years, and experts predict that trend will continue. The country’s emphasis on human rights and overall comfort result in satisfied workers and outstanding service.
Poland has a similar work culture to the United States and nearly everyone is fluent in English, making it an easy transition for your business. By outsourcing your call center business to Poland, you can save significantly while continuing to provide excellent service.
It costs between $20 and $25 per hour to outsource call center services to a trusted partner in Poland. These are fully-loaded hourly rates that include all operating costs such as wages, taxes, benefits, facilities, IT infrastructure, management, and other business expenses.
Many U.S. companies choose Poland because of the significant cost savings and access to a skilled, multilingual workforce. The country’s strong education system, cultural alignment with Western markets, and modern infrastructure make it one of Europe’s most dependable and cost-efficient outsourcing destinations.
Poland is one of the largest business services and outsourcing markets in Central and Eastern Europe, with a substantial workforce spread across major hubs like Warsaw, Kraków, and Wrocław. Compared to smaller regional markets such as Hungary or Bulgaria, Poland offers greater scale and a more established BPO and IT services ecosystem, though this can also mean more competition for top talent.
Getting started with call center outsourcing in Poland (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company's outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.
It costs between $20 and $25 per hour to outsource call center services to reputable partner in Poland. These are “fully-loaded” rates, meaning they include wages, taxes, benefits, facility/IT costs, management and other business expenses.
U.S. companies typically save about 40-50% by outsourcing to Poland compared to equivalent U.S. operations.
