Save over 50% on costs by outsourcing your call center services to Poland
With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.
Average CSAT Score
In recent years, the call center industry in Poland has grown significantly since beginning in the late 1990s. Currently, Poland has more than 200 call centers, employing over 300,000 people. The variety of full-time contact center positions available makes them an attractive opportunity for both employers and employees.
Krakow and Warsaw are the main hubs for outsourced call centers in Poland, employing more than 125,000 employees alone. This workforce consists of well-educated, bilingual graduates who provide quality customer care.
Youth Unemployment Rate (ages 15-34)
$594.2 billion USD
Working Age Population (15-64)
English, Russian and German
Call Center Industry Growth Rate
Most call centers in Poland are found in Krakow with 70,000 call center employees, followed by Warsaw (Warszawa) with 56,000 employees. Call centers are also scattered around Szczecin, Poznan, Wrocław, Katowice, Gdansk, Trojmiasto, Katowice, Łodz, Rzeszow, Lublin, Torun, Malopolskie and Olsztyn.
At TDS Global Solutions, we help you to explore different options depending on your business’s unique needs. Rather than having to figure it out on your own, we already have an extensive network of call centers around Poland and the rest of the world to help match you with the best location.
The average hourly pay for a bilingual call center representative in Poland is PLN 26, or around $6.82 USD. This hourly rate applies to educated, motivated customer service representatives who often speak more than one language.
Comparatively, the U.S. average hourly pay for call center agents, who usually speak only one language, ranges from $25-$30. Outsourcing to Poland can save companies up to 75% on their labor costs alone without sacrificing quality service. Most U.S. companies that outsource their call centers to Poland end up saving 50% altogether.
By outsourcing to Poland’s diligent and skilled workforce, you maintain excellent customer support while saving 50% or more compared to call centers in the U.S.
Poland also has a strong economic culture and a government that supports international business relations. Poland’s business and consumer culture has seen rapid growth in recent years, and experts predict that trend will continue. The country’s emphasis on human rights and overall comfort result in satisfied workers and outstanding service.
Poland has a similar work culture to the United States and nearly everyone is fluent in English, making it an easy transition for your business. By outsourcing your call center business to Poland, you can save significantly while continuing to provide excellent service.
Many U.S. companies choose to outsource their support teams to Poland because of the massive savings they stand to gain. The average call center agent salary in Poland ranges from $8,000-$10,000 a year. Conversely, the average salary in the United States is $36,000, over 300% more than in Poland. Poland’s labor costs are considered one of the country’s top three assets, according to 45% of businesses that outsource there (per a 2016 EY study).
Starting a call center in Poland (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.