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Poland Call Center Outsourcing

Save over 50% on costs by outsourcing your call center services to Poland

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Poland Call Center
Operations Made Simple, Exceptional & Affordable

With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.

750+

Companies Served

100,000+

Global Agents

30+

Countries

95%

Average CSAT Score

Poland Call Centers - About This Growing Industry

In recent years, the call center industry in Poland has grown significantly since beginning in the late 1990s. Currently, Poland has more than 200 call centers, employing over 300,000 people. The variety of full-time contact center positions available makes them an attractive opportunity for both employers and employees.

Krakow and Warsaw are the main hubs for outsourced call centers in Poland, employing more than 125,000 employees alone. This workforce consists of well-educated, bilingual graduates who provide quality customer care.


Why do companies outsource call center operations to Poland?

Labor Pool

  • Staff educated in human resources, customer care, social media, telemarketing, and finance
  • Fluency in English, Polish, and other languages
  • Labor costs are 50% less on average than labor in the United States, United Kingdom, and Australia
  • Level of local labor skills is cited as one of Poland’s top 3 greatest assets, according to 57% of foreign businesses there

Business Climate

  • Ranked 3rd best country in the world to invest in by CEOWORLD in 2020
  • English-speaking consumer population of more than 38 million and growing
  • Ranked the best country for business by Bloomberg (in East Europe and Central Asia)
  • Protection for workers’ rights and effective labor laws

Infrastructure

  • Modern telecommunications (high-speed fiber optics)
  • Ranked first by the Global Sourcing Association as the best country to outsource English labor
  • Well-established postal service and transportation system
  • Excellent service culture

Country

  • Stable government and steady economic growth 
  • Low cost of living for a comfortable quality of life
  • Convenient time zone for service to North America and Australia
  • The Polish government encourages international business and job creation

US Companies With Call Centers In Poland

AT&T
Citibank
Amazon
Procter & Gamble
Samsung
Goldman Sachs
Cisco
Dell Computers
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Statistics About Poland

Population

37.95 million

Youth Unemployment Rate (ages 15-34)

11.8% unemployed

GDP

$594.2 billion USD

Working Age Population (15-64)

25 million

Business Language(s)

English, Russian and German

Call Center Industry Growth Rate

Statistics About Poland

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Call Center Poland: Frequently Asked Questions

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Where are most call centers in Poland located?

Most call centers in Poland are found in Krakow with 70,000 call center employees, followed by Warsaw (Warszawa) with 56,000 employees. Call centers are also scattered around Szczecin, Poznan, Wrocław, Katowice, Gdansk, Trojmiasto, Katowice, Łodz, Rzeszow, Lublin, Torun, Malopolskie and Olsztyn. 

At TDS Global Solutions, we help you to explore different options depending on your business’s unique needs. Rather than having to figure it out on your own, we already have an extensive network of call centers around Poland and the rest of the world to help match you with the best location.

What is a call center agent’s salary in Poland?

The average hourly pay for a bilingual call center representative in Poland is PLN 26, or around $6.82 USD. This hourly rate applies to educated, motivated customer service representatives who often speak more than one language. 

Comparatively, the U.S. average hourly pay for call center agents, who usually speak only one language, ranges from $25-$30. Outsourcing to Poland can save companies up to 75% on their labor costs alone without sacrificing quality service. Most U.S. companies that outsource their call centers to Poland end up saving 50% altogether.

What are the advantages of outsourcing call center services to Poland?

By outsourcing to Poland’s diligent and skilled workforce, you maintain excellent customer support while saving 50% or more compared to call centers in the U.S. 

Poland also has a strong economic culture and a government that supports international business relations. Poland’s business and consumer culture has seen rapid growth in recent years, and experts predict that trend will continue. The country’s emphasis on human rights and overall comfort result in satisfied workers and outstanding service. 

Poland has a similar work culture to the United States and nearly everyone is fluent in English, making it an easy transition for your business. By outsourcing your call center business to Poland, you can save significantly while continuing to provide excellent service.

Why do so many companies in the US outsource their support teams to Poland?

Many U.S. companies choose to outsource their support teams to Poland because of the massive savings they stand to gain. The average call center agent salary in Poland ranges from $8,000-$10,000 a year. Conversely, the average salary in the United States is $36,000, over 300% more than in Poland. Poland’s labor costs are considered one of the country’s top three assets, according to 45% of businesses that outsource there (per a 2016 EY study).

How do I start a call center in Poland?

Starting a call center in Poland (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.

TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.

Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.


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