Argentina Call Center Outsourcing | TDS Global Solutions

Why do companies outsource call center operations to Argentina?

Labor Pool

Very skilled workforce, notably in telemarketing, financial services, and other common call center roles
Labor costs are typically 50% less than that of the United States, United Kingdom, and Australia
Cultural similarities between Argentina’s talent pool and the United States workforce
Millions of students graduate from Argentina’s school systems every year, contributing to a large, well-educated labor pool

Business Climate

Promotion of foreign investment and job creation to stimulate and improve the region’s economy
Trade agreements and incentives by the government to increase profitability and decrease taxes
One of the largest economies in Latin America
The legal framework for foreign companies doing business in Argentina is the same as that of local companies

Infrastructure

The telecommunications market is the 3rd largest out of the Latin American countries
Recipient of over $450 million in foreign investment for highway infrastructure
Strong communication networks, including mobile phones, fax machines, personal computers, and Internet connections for the call center industry
Extensive public transportation system, including subways and buses, connecting the major cities

Country

In Argentina, there are low levels of worker attrition of only 25 percent, which is much lower than in other nations, such as India
8th largest country in the world, geographically speaking
Buenos Aires is the national capital and one of the busiest, most cosmopolitan cities in all of South America
Argentinians are known to be warm, welcoming, friendly, and generous

Statistics About Argentina

Population

45.74 million

Youth Unemployment Rate (ages 15-34)

25.97% as of 2019

GDP

$383.1 billion USD as of 2020

Working Age Population (15-64)

25.41 million as of 2020

Business Language(s)

English and Spanish

Call Center Industry Growth Rate

Expected CAGR of 28.8% during the years 2019-2024

Call Center Argentina: Frequently Asked Questions

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Why do US companies outsource call centers to Argentina?

There are multiple reasons why companies located in the United States outsource their contact center solutions to Argentina. Some of those include:

Highly skilled workforce
Solid infrastructure
Travel and tax incentives
Strong language skills and bilingual abilities within the call center workforce
Great cost-saving capabilities and higher profitability
A large talent pool of young, creative, and highly educated individuals
Cultural similarities between US and Argentina
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Where are most call centers in Argentina located?

Call centers can be found across much of Argentina, including in:

Buenos Aires
Ramos Mejía
Tucumán
Córdoba
Puerto Madero
San Andrés

Most of them are concentrated in the more central areas like Buenos Aires and Córdoba.
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What is the average wage of call center workers in Argentina?

Depending on what specific services you’re looking for, the average wage for call center agents can vary widely—anywhere from less than ARS 17,000 to closer to ARS 70,000 (monthly). The national average salary is ARS 40,889 per month or $412.87 USD. Even on the expensive end, however, you’re still only looking at around $700 USD on a monthly basis, which is far less expensive than managing a call center in house in the United States.
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What are the advantages of outsourcing call center services to Argentina?

The most significant benefits that companies receive from outsourcing call center services to Argentina include:

Access to a highly skilled workforce
Strong bilingual customer support skills
Having a solid and mature telecommunications network
Reducing hiring costs by 50% or more
Access to government incentive programs that make outsourcing call centers much simpler and far less expensive than managing in-house
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How do I start a call center in Argentina?

Starting a call center in Argentina (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.

TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.

Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.