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Chile Call Center Outsourcing

Save over 50% on costs by outsourcing your call center services to Chile

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About the Call Center Industry in Chile

Located on the western coast of South America, Chile ranks highest among Latin American companies for ease of doing business. Apart from its ongoing infrastructure investment, Chile has several established call centers in place, boasting a digital workforce of highly skilled, bilingual employees.

Chile invests in its labor force with strong employment laws, a social security system, free college tuition, and a health care system backed by US investment. The region also benefits from a professional business culture, making it an ideal base for relationships and high-quality customer service operations.

Why do companies outsource call center operations to Chile?

Labor Pool

  • Highly regarded education system, with free college tuition
  • Home to several of Latin America’s top universities
  • Competitive labor market with many qualified, bilingual Chilean applicants
  • Strong employment laws in place to protext both employers and employees

Business Climate

  • Stable economy and government ideal for doing business
  • Employees pay into social security and health care
  • All job offers require employment contracts to protect employers and employees
  • Professional business culture, similar to that of the United States

Infrastructure

  • High-quality, well-maintained transportation systems
  • Substantial and rapid investment in infrastructure has led to significant economic growth and improvements to the standard of living
  • Most competitive telecom network in the region
  • High-speed connectivity fueled by investment in fiber-optic networks

Country

  • Most politically stable country in the region, with a focus on strong financial institutions and sustainable economic policies
  • Ideal location for companies wanting to establish Latin American presence
  • In the same time zone as the US, New York (EST), so agents have a similar working schedule as many US-based companies and customers
  • Ranks highest among Latin American companies on ease of doing business index

US Companies With a Presence in Chile

Hewlett-Packard
Apple
Amazon
Google
SAP
Microsoft
McKinsey & Company
Thoughtworks

Statistics About Chile

Population

19.3 million

Youth Unemployment Rate (ages 15-34)

19.6% (total unemployment rate 9.5%)

GDP

$252.9 billion USD

Working Age Population (15-64)

13.4 million

Business Language(s)

English and Spanish

Call Center Industry Growth Rate

Latin America’s contact center market is expected to grow at a CAGR of 22.7% over 2021-2026

Frequently Asked Questions

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How much does it cost to outsource a call center to Chile?
Outsourced call center agents in Chile make anywhere from $900 to $1,100 per month, or roughly $12,000 in yearly salary, compared to $52,000 in the US. Costs depend on the level of training required and types of service — for example, inbound versus outbound calls.
How do I start a call center in Chile?
Starting a call center in Chile (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.

TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.

Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.

Where are most call centers in Chile located?
Most call centers in Chile are in Metropolitan Santiago, Chile’s capital. You can find them in Providencia, a northern district of Santiago home to a large middle- to upper-class population with many dining and entertainment options available.
What are the cost savings for US companies outsourcing call centers to Chile?
US companies outsourcing to Chile can save on labor costs and taxes, as Chileans are responsible for most of their own social security contributions. In addition to that, special tax incentives and grants may be available.
What are the advantages of outsourcing call center services to Chile?
Chile has a solid infrastructure that receives ongoing investment, as well as a stable political system. It is the highest-ranked among Latin American companies for ease of doing business. Chile is in the same time zone as the US, New York (EST), making it ideal for US, Canadian, and Australian companies looking for 24/7 customer service capability.

There are many bilingual, educated Chileans competing for jobs in Chile, providing a healthy labor pool. Chile invests in education, with free college tuition available. Plus, the country has an improving health care system backed by US investment.

Additionally, most Chileans speak Spanish as their native language, so these bilingual agents can service both the English and Spanish-speaking customers in other countries. Spanish is the second most spoken language in the United States and the fourth worldwide. As such, Chilean agents can offer a significant advantage by offering both English and Spanish call center services.