How much does it cost to outsource a call center to Chile?
Outsourced call center agents in Chile make anywhere from $900 to $1,100 per month, or roughly $12,000 in yearly salary, compared to $52,000 in the US. Costs depend on the level of training required and types of service — for example, inbound versus outbound calls.
How do I start a call center in Chile?
Starting a call center in Chile (or another outsource location
in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.
Where are most call centers in Chile located?
Most call centers in Chile are in Metropolitan Santiago, Chile’s capital. You can find them in Providencia, a northern district of Santiago home to a large middle- to upper-class population with many dining and entertainment options available.
What are the cost savings for US companies outsourcing call centers to Chile?
US companies outsourcing to Chile can save on labor costs and taxes, as Chileans are responsible for most of their own social security contributions. In addition to that, special tax incentives and grants may be available.
What are the advantages of outsourcing call center services to Chile?
Chile has a solid infrastructure that receives ongoing investment, as well as a stable political system. It is the highest-ranked among Latin American companies for ease of doing business. Chile is in the same time zone as the US, New York (EST), making it ideal for US, Canadian, and Australian companies looking for 24/7 customer service capability.
There are many bilingual, educated Chileans competing for jobs in Chile, providing a healthy labor pool. Chile invests in education, with free college tuition available. Plus, the country has an improving health care system backed by US investment.
Additionally, most Chileans speak Spanish as their native language, so these bilingual agents can service both the English and Spanish-speaking customers in other countries. Spanish is the second most spoken language in the United States and the fourth worldwide. As such, Chilean agents can offer a significant advantage by offering both English and Spanish call center services.