TDS Global Solutions helps you find the right outsourcing partner for your call center, using deep industry insight to match you with providers built for long-term success.
We connect you with providers built to scale, helping you reduce operational costs without sacrificing performance or service quality.
Our process filters for providers with strong call center operations, workforce management systems, and clear quality assurance methodologies.
We recommend partners who understand your audience and can deliver consistent, on-brand support across every channel and touchpoint.
Our team ensures a smooth start, helping you solve any issues early and tracking performance through 30/60/90-day reviews.
We have over 30 years of experience helping businesses strengthen their customer support and sales operations. We use that knowledge to help clients find outsourcing partners that are the best fit for their goals, budgets, and customers.
Our team takes the time to understand how your business works and what you need from a call center partner. Every recommendation is backed by research, industry experience, and a focus on return on investment. We only connect you with providers that have a proven track record of strong performance and the ability to support long-term growth.
We act as an independent advisor, focused entirely on finding the best call center outsourcing partner for your business. Our recommendations are based on direct insight into how providers operate, where they perform best, and how well they align with your goals. We help streamline the selection process and stay involved through setup to ensure your contact center operations launch smoothly and support future initiatives.
"I would highly recommend TDS for all placement services. They take the time to fully understand our business, core values, and corporate culture to ensure that each candidate fits seamlessly into our organization."
With decades of experience and a vast vendor network, we match businesses with the outsourced customer care providers that best satisfy their operational needs.
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With decades of experience, TDS Global Solutions has helped businesses across industries find the ideal outsourcing partners to meet their unique business needs. Whether supplementing an in-house team or fully outsourcing, businesses benefit from expert call center agents handling a range of outbound tasks.
Here’s a snapshot of just a few of the industries that can benefit from outsourcing outbound call center services:
Patient outreach, appointment setting, follow-ups, and proactive engagement for medical, dental, vision, and related industries to improve care and reduce no-shows
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
High-quality customer care provided around the clock and across a wide range of industries
Omnichannel customer support for all inbound channels—from fielding phone calls to answering services for chats, emails, and more
Prospecting, cross-selling, up-selling, and follow-up calling that drives positive revenue results, adheres to all legal requirements, and avoids costly fines
Structured outbound services to drive incremental revenue and new customer acquisition
Technical support to allow more bandwidth for your internal resources to handle critical and escalated issues
Back-office operations that can be outsourced, enabling you to focus on core business functions
Real-time live chat solutions via a chat interface, SMS/text, direct messaging, and more
Sales support to amplify revenue growth by strengthening sales operations and lowering customer acquisition costs (CAC)
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