Deliver faster replies, stronger engagement, and dependable customer care across all your social channels.
Let us connect you with a proven social media customer service outsourcing partner that can manage your social support with accuracy and consistency.
With 30+ years of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their business operations needs.
Higher Customer Satisfaction
in Client Savings
Outsourcing Programs Delivered
Global Agents
Outsourcing social media support means hiring a dedicated external team to manage your social platforms. These specialists handle online customer interactions, reply to comments, and keep engagement active, so your in-house team can focus on bigger goals.
Outsourcing reduces hiring and training costs by giving you trained social support agents without expanding your in-house team.
Support teams can quickly adjust to higher message volume, helping you stay responsive during busy seasons or sudden spikes.
Faster replies and clear answers help customers feel heard, leading to better customer experiences and stronger loyalty.
Active monitoring and timely responses keep conversations moving, encouraging more interaction and building trust with your audience.
Agents handle incoming calls with friendly help, giving customers real-time answers and guiding them through simple or complex needs.
Teams sort, respond to, and track customer emails so every message gets a clear, timely reply.
Chat agents guide customers in real time, answering questions and resolving issues while keeping wait times low.
Support teams monitor comments and messages and keep conversations active across your social channels.
Skilled agents help customers troubleshoot basic issues and share solutions that reduce repeat questions.
Teams manage order questions, updates, and tracking requests so customers always know where their purchase stands.
Support agents guide new customers through setup, answer early questions, and help maintain long-term satisfaction.
Teams address problems quickly and pass complex cases to the right specialists, keeping customers informed at every step.
Customers now use social platforms as a main support channel, and their expectations keep rising. Most in-house teams can’t monitor messages nonstop or respond as fast as customers expect. Outsourced social support helps brands stay active, meet response goals, and keep interactions positive without adding internal strain.
Finding the right social media support team takes careful vetting and industry knowledge. Through our call center outsourcing services network, we can connect you with a service provider that aligns with your goals and budget. Every partner is reviewed for skill, reliability, and a strong track record of results, so you can confidently trust the team representing your brand online.
From setup to daily support, these providers help you improve response times and keep social interactions running smoothly. Here’s how it works:
With over 30 years of experience, TDS Global Solutions has helped businesses across industries find the ideal outsourcing partners to meet their unique business needs. Whether supplementing an in-house team or fully outsourcing, businesses benefit from expert customer support agents handling a range of tasks.
Here’s a snapshot of just a few of the industries that can benefit from outsourcing social media customer support services:
Quick replies on social channels help shoppers track orders and get product answers fast, so brands keep sales moving.
Clear, calm responses on social platforms guide patients through questions about appointments, forms, wait times, and basic care info.
Real-time social replies help users troubleshoot setup issues and understand new features without slowing product teams.
Fast responses on social apps help buyers and renters book tours, request listing details, and stay engaged during active property searches.
Social support gives customers immediate help with outages and device problems while reducing call volume.
Timely replies on social platforms help guests confirm bookings, adjust plans, and get local tips before and during their trip.
Omnichannel customer support across all inbound channels, including phone calls, chat support, email management, and additional communication methods.
Prospecting, cross-selling, up-selling, and follow-up calling that drives revenue results, maintains legal compliance, and avoids regulatory fines.
High-quality customer care, provided around the clock across diverse industries and customer segments.
Outsourced back-office operations enable internal teams to focus on core business functions and strategic initiatives.
Outsourced HR teams manage hiring, onboarding, and employee requests so your staff can focus on core work.
Outsourced teams identify potential customers, qualify interest, and supply your sales team with steady, high-quality leads.
Specialized agents schedule sales calls, demos, and follow-ups, helping your team stay focused on closing deals instead of chasing availability.
Sales support to amplify revenue growth by strengthening sales operations and lowering customer acquisition costs (CAC) through efficient processes.
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Schedule a discovery call so we can learn about your challenges, review where support is needed, and connect you with partners who help you stay responsive while protecting your brand.
