Save over 50% on costs by outsourcing your call center services to Honduras
With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.
Average CSAT Score
Honduras is gaining a reputation worldwide as a top location for inbound and outbound business process outsourcing. The country’s two major urban areas, Tegucigalpa and San Pedro Sula, especially focus on BPO services, with a large call center operation out of Altia Business Park, among many others.
Altia Business Park was designed to support technology and business industries, as reflected in the adjacent Central American Technology University campus. The time zone aligns well with the US and other major English and Spanish-speaking regions, a critical factor in BPO operations.
Youth Unemployment Rate (ages 15-34)
$23.8 billion USD
Working Age Population (15-64)
English and Spanish
Call Center Industry Growth Rate
CAGR of 20.9% by 2026
There are over 20 physical call center locations scattered around the country of Honduras and over 20,000 employees in the industry among those offices and remote. Companies are continuing to announce expansion plans for additional call centers in Honduras’s contact center hubs, Tegucigalpa and San Pedro Sula.
Honduran call centers are located primarily in the second-largest urban area, San Pedro Sula. The Honduran capital of Tegucigalpa is another popular area for call centers, with clients based out of the United States, Europe, and Canada.
On the low end, a full-time call center agent may make 7,350 HNL per month, which translates to only $303.42 USD. On the very high end, customer service representatives may average 41,800 HNL or $1,725.58 USD. However, the average reported across the board is around 19,300 HNL or $796.74 US dollars, dramatically less than the monthly cost of employing in-house agents in the United States.
There are several advantages of outsourcing call center services to Honduras, including low wages, an open business market, similar time zones for easy support, and an educated workforce with technical and/or telecommunications training.
There are also bilingual support services for Spanish and English and solid infrastructure with government and public sector financial investment. The government of Honduras is invested in economic growth and has committed to constructing new locations for call centers and schools to teach English.
Starting a call center in Honduras (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.