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Call Center Outsourcing to Honduras

Save over 50% on costs by outsourcing your call center services to Honduras

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About the Call Center Industry in Honduras

Honduras is gaining a reputation worldwide as a top location for inbound and outbound business process outsourcing. The country’s two major urban areas, Tegucigalpa and San Pedro Sula, especially focus on BPO services, with a large call center operation out of Altia Business Park, among many others.

Altia Business Park was designed to support technology and business industries, as reflected in the adjacent Central American Technology University campus. The time zone aligns well with the US and other major English and Spanish-speaking regions, a critical factor in BPO operations.

Why do companies outsource call center operations to Honduras?

Labor Pool

  • Easy-to-train labor force with skillsets in technical support, customer care, telemarketing, and data entry
  • Competitive labor cost, especially for call center jobs
  • Bilingual customer service agents thanks to a large number of bilingual schools
  • Skilled call center agents with years of experience in BPO and call center telemarketing using CRMs

Business Climate

  • Growing call center industry in a stable market
  • Globally competitive trade agreements
  • Focused on reform and improvements to encourage economic growth
  • Highest increase in business competitiveness in the region

Infrastructure

  • World-class telecommunication infrastructure
  • The North-South highway connects Tegucigalpa's capital with San Pedro Sula, two of the call center hubs
  • The Pan-American road connects Honduras to Nicaragua and El Salvador
  • Four international airports in Honduras are undergoing 20 years of improvements in a shared effort by the US and Honduras

Country

  • Conveniently located in Central America with access by car, boat, or plane
  • A tropical country with quick access to the Pacific and Caribbean Oceans
  • Time zone that allows quality customer support to the US, Canada, Mexico, and the Central and Southern Americas
  • Highest number of bilingual schools in Central America

US Companies With a Presence in Honduras

Startek
KM2 Solutions
Concentrix
Allied Global
Partner Hero
Zero Variance
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Statistics About Honduras

Population

9.45 million

Youth Unemployment Rate (ages 15-34)

10.9%

GDP

$23.8 billion USD

Working Age Population (15-64)

4.49 million

Business Language(s)

English and Spanish

Call Center Industry Growth Rate

CAGR of 20.9% by 2026

Frequently Asked Questions

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How many call centers are in Honduras?

There are over 20 physical call center locations scattered around the country of Honduras and over 20,000 employees in the industry among those offices and remote. Companies are continuing to announce expansion plans for additional call centers in Honduras’s contact center hubs, Tegucigalpa and San Pedro Sula.

Where are most call centers in Honduras located?

Honduran call centers are located primarily in the second-largest urban area, San Pedro Sula. The Honduran capital of Tegucigalpa is another popular area for call centers, with clients based out of the United States, Europe, and Canada. 

What is a call center agent’s salary in Honduras?

On the low end, a full-time call center agent may make 7,350 HNL per month, which translates to only $303.42 USD. On the very high end, customer service representatives may average 41,800 HNL or $1,725.58 USD. However, the average reported across the board is around 19,300 HNL or $796.74 US dollars, dramatically less than the monthly cost of employing in-house agents in the United States.

What are the advantages of outsourcing call center services to Honduras?

There are several advantages of outsourcing call center services to Honduras, including low wages, an open business market, similar time zones for easy support, and an educated workforce with technical and/or telecommunications training. 

There are also bilingual support services for Spanish and English and solid infrastructure with government and public sector financial investment. The government of Honduras is invested in economic growth and has committed to constructing new locations for call centers and schools to teach English.

How do I start a call center in Honduras?

Starting a call center in Honduras (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.

TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.

Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.


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