Outsource your call center operations to Honduras and save over 50% without sacrificing quality.
Let us connect you with trusted partners offering scalable teams, advanced technology, and multilingual support to help you improve response times and drive long-term business growth.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
With decades of experience and an extensive vendor network, TDS Global Solutions helps businesses find the best call center outsourcing providers in Honduras for inbound, outbound, and omnichannel support needs.
Companies Served
Global Agents
Countries
Average CSAT Score
Honduras is becoming one of Latin America’s most competitive nearshore outsourcing destinations for call center and business process outsourcing (BPO) services. Its major hubs, Tegucigalpa and San Pedro Sula, host thousands of skilled agents at top facilities, such as Altia Business Park, which was built to support the country’s growing technology and business sectors.
The country’s US-aligned time zone, strong English proficiency, and bilingual workforce make Honduras an ideal location for customer support outsourcing and technical support services targeting North American clients.
Omnichannel support for phone, chat, social, and email interactions, improving customer engagement and response times.
Lead generation, up-selling, and customer outreach that boost revenue growth and brand awareness.
Flexible solutions for managing daily customer inquiries and ensuring consistent service quality.
Comprehensive help desk, IT support, and quality assurance (QA) backed by automation and real-time monitoring.
Reliable email management that ensures timely responses and a consistent customer experience across every message.
Efficient management of data entry, billing, and HR processes to increase productivity.
Targeted sales outreach that identifies high-quality opportunities and nurtures qualified leads.
Dedicated sales operations support designed to reduce acquisition costs and improve results.
Population
11.07 million
Youth Unemployment Rate (ages 15-34)
10.5%
GDP
$37.09 billion USD
Working Age Population (15-64)
6.99 million
Business Language(s)
English and Spanish
Call Center Industry Growth Rate
9%
With over 30 years of experience, TDS Global Solutions has helped businesses across industries find the ideal outsourcing partners to meet their unique business needs. Whether supplementing an in-house team or fully outsourcing, businesses benefit from expert call center agents handling a range of outbound tasks.
Here’s an overview of just a few of the industries that can benefit from BPO services:
Agents handle scheduling questions, coverage details, and patient support, reducing wait times and boosting confidence in the care experience.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Agents handle scheduling questions, coverage details, and patient support, reducing wait times and boosting confidence in the care experience.
Support for order status updates, product questions, and returns helps lower cart abandonment and keep shoppers coming back.
By managing inquiries and follow-up communication, call center support frees brokers to spend more time on the client moments that drive results.
Financial services support for account updates and fraud concerns helps customers feel safe and gives internal teams more time for higher-value tasks.
Help with billing and basic troubleshooting gives customers quicker answers and can improve long-term satisfaction with their provider.
Support for reservations, guest feedback, and loyalty programs helps travelers feel taken care of and allows staff to focus on on-site service.
Finding the right outsourcing partner can be overwhelming. With our call center outsourcing services, you get expert guidance in choosing a service provider that matches your goals, budget, and operational needs.
We handle the vetting process, making sure the partner you work with has a strong track record and experience in your industry. Working with us removes the guesswork and helps you build a dependable partnership that saves money and improves results.
From planning to execution, our trusted partners help you improve performance and manage costs more effectively. Here’s how it works:
There are over 20 physical call center locations scattered around the country of Honduras and over 20,000 employees in the industry among those offices and remote. Companies are continuing to announce expansion plans for additional call centers in Honduras’s contact center hubs, Tegucigalpa and San Pedro Sula.
Honduran call centers are located primarily in the second-largest urban area, San Pedro Sula. The Honduran capital of Tegucigalpa is another popular area for call centers, with clients based out of the United States, Europe, and Canada.
On the low end, a full-time call center agent may make 7,350 HNL per month, which translates to only $303.42 USD. On the very high end, customer service representatives may average 41,800 HNL or $1,725.58 USD. However, the average reported across the board is around 19,300 HNL or $796.74 US dollars, dramatically less than the monthly cost of employing in-house agents in the United States.
There are several advantages of outsourcing call center services to Honduras, including low wages, an open business market, similar time zones for easy support, and an educated workforce with technical and/or telecommunications training.
There are also bilingual support services for Spanish and English and solid infrastructure with government and public sector financial investment. The government of Honduras is invested in economic growth and has committed to constructing new locations for call centers and schools to teach English.
Starting a call center in Honduras (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.
