Nearshore Talent, Ready to Scale
TDS matches you with bilingual call center talent and scalable nearshore partners in Honduras. Reach out to save over 50% on costs.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
With decades of experience and an extensive vendor network, TDS Global Solutions helps businesses find the best call center outsourcing providers in Honduras for inbound, outbound, and omnichannel support needs.
Companies Served
Global Agents
Countries
Average CSAT Score
Honduras is becoming one of Latin America’s most competitive nearshore outsourcing destinations for call center and business process outsourcing (BPO) services. Its major hubs, Tegucigalpa and San Pedro Sula, host thousands of skilled agents at top facilities, such as Altia Business Park, which was built to support the country’s growing technology and business sectors.
The country’s US-aligned time zone, strong English proficiency, and bilingual workforce make Honduras an ideal location for customer support outsourcing and technical support services targeting North American clients.
Omnichannel support for phone, chat, social, and email interactions, improving customer engagement and response times.
Lead generation, up-selling, and customer outreach that boost revenue growth and brand awareness.
Flexible solutions for managing daily customer inquiries and ensuring consistent service quality.
Comprehensive help desk, IT support, and quality assurance (QA) backed by automation and real-time monitoring.
Reliable email management that ensures timely responses and a consistent customer experience across every message.
Efficient management of data entry, billing, and HR processes to increase productivity.
Targeted sales outreach that identifies high-quality opportunities and nurtures qualified leads.
Dedicated sales operations support designed to reduce acquisition costs and improve results.
Population
11.07 million
Youth Unemployment Rate (ages 15-34)
10.5%
GDP
$37.09 billion USD
Working Age Population (15-64)
6.99 million
Business Language(s)
English and Spanish
Call Center Industry Growth Rate
9%
With over 30 years of experience, TDS Global Solutions has helped businesses across industries find the ideal outsourcing partners to meet their unique business needs. Whether supplementing an in-house team or fully outsourcing, businesses benefit from expert call center agents handling a range of outbound tasks.
Here’s an overview of just a few of the industries that can benefit from BPO services:
Agents handle scheduling questions, coverage details, and patient support, reducing wait times and boosting confidence in the care experience.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Agents handle scheduling questions, coverage details, and patient support, reducing wait times and boosting confidence in the care experience.
Support for order status updates, product questions, and returns helps lower cart abandonment and keep shoppers coming back.
By managing inquiries and follow-up communication, call center support frees brokers to spend more time on the client moments that drive results.
Financial services support for account updates and fraud concerns helps customers feel safe and gives internal teams more time for higher-value tasks.
Help with billing and basic troubleshooting gives customers quicker answers and can improve long-term satisfaction with their provider.
Support for reservations, guest feedback, and loyalty programs helps travelers feel taken care of and allows staff to focus on on-site service.
Finding the right outsourcing partner can be overwhelming. With our call center outsourcing services, you get expert guidance in choosing a service provider that matches your goals, budget, and operational needs.
We handle the vetting process, making sure the partner you work with has a strong track record and experience in your industry. Working with us removes the guesswork and helps you build a dependable partnership that saves money and improves results.
From planning to execution, our trusted partners help you improve performance and manage costs more effectively. Here’s how it works:
Talk to an Outsourcing Expert
Tell us your goals and budget. We'll walk you through provider options and the right next step.
Languages that are commonly spoken in call centers in Honduras include English and Spanish, thanks to the country’s strong bilingual education system.
Many agents are fluent in both languages, allowing companies to provide seamless customer support for North American and Latin American markets. Some call centers also offer services in French and Portuguese to meet broader regional needs.
Companies outsource call center operations to Honduras to access a skilled, multilingual customer support workforce and lower labor costs without compromising service quality. The country’s time zone aligns with North America, making real-time communication and customer support seamless.
Honduras also offers a mature BPO call center industry, reliable infrastructure, and strong government backing for outsourcing growth. These advantages help companies scale quickly and improve efficiency.
Most customer service representatives in Honduras work in Tegucigalpa and San Pedro Sula, the country’s two main business hubs.
These cities host many of the nation’s largest call centers and BPO providers, supported by modern infrastructure, strong internet connectivity, and access to a large talent pool. Smaller operations can also be found in emerging areas like La Ceiba and Choloma.
Advantages of outsourcing call center services to Honduras include:
These advantages make Honduras a strong nearshore call center option for companies looking to save money and maintain excellent customer service.
It costs between $13 and $16 per hour to outsource a call center to Honduras. These fully-loaded hourly rates include wages, benefits, facility and IT costs, and other business expenses.
Compared with U.S. onshore call center pricing (which is often $25-$35 per hour or higher), companies can save around 40-60% by using a reliable nearshore location like Honduras.
Honduras offers competitive labor costs and bilingual talent similar to neighboring markets like Nicaragua and El Salvador, though its BPO industry is generally smaller and less internationally established than Costa Rica's or Guatemala's. Companies typically compare these markets based on cost, provider maturity, and specific language requirements.
