Save over 60% on costs by outsourcing your call center services to the capital of the Philippines
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Manila is the hub of almost everything in the Philippines, so it should come as no surprise that it’s an attractive option for outsourcing. The young, educated English-speaking population makes for culturally similar employees with exemplary work ethics. The region also offers sustainable infrastructure and government initiatives to support businesses in the area.
Youth Unemployment Rate (ages 15-34)
3.36% general unemployment, 6.67% youth unemployment
USD 376.8 billion
Working Age Population (15-64)
English and Filipino
Call Center Industry Growth Rate
Expected 5.6% through 2022
As is the case with most outsourcing decisions, the main factor is cost. With a low cost of living there and low operational costs, outsourcing your call center needs to the Philippines provides a great return on investment. If you need customer support, technical support, or telemarketing, outsourcing to the Philippines can save a lot of money.
Based on data from the Philippines, a call center agent’s monthly salary can range from 11,900 PHP (Philippine peso) on the low end of the pay scale to 66,000 thousand PHP on the extreme high end. On average, the monthly salary of a call center agent in the Philippines is roughly 30,600 PHP, or 367,000 PHP annually.
The Philippines offers several excellent locations for outsourcing call centers, including Manila, Cebu, Davao, Bacolod, and Iloilo; all top choices. Each of these cities offers a young and educated population, and English is an official language.
Even though call center agents are among the highest-paid workers in the Philippines, outsourcing your call center needs creates significant savings. While a call center agent in the US can be expected to earn $30,000 per year, the same worker in the Philippines only makes about $7,268 per year. This can cut your call center labor cost by up to 70%.
For call center roles, outsourcing companies typically pay workers between $2.50/hr on the low end and $10/hr on the high end. However, this can vary depending on the skills required. This is significantly cheaper than the wage for an equivalent role in the U.S., which falls between $15/hr and $45/hr.