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Manila Call Center Outsourcing

Save over 60% on costs by outsourcing your call center services to the capital of the Philippines

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About the Call Center Industry in Manila

Manila is the hub of almost everything in the Philippines, so it should come as no surprise that it’s an attractive option for outsourcing. The young, educated English-speaking population makes for culturally similar employees with exemplary work ethics. The region also offers sustainable infrastructure and government initiatives to support businesses in the area.

Why do companies outsource call center operations to Manila?

Labor Pool

  • Young workforce that follows American pop culture
  • Educated candidates with versatile training to meet any business need
  • Most citizens speak English, an official language of the Philippines, as well as many additional languages
  • Government initiatives support outsourcing and encourage growth and sustainability

Business Climate

  • Low business cost without compromising worker health, safety, or opportunities
  • No significant cultural hurdles to overcome
  • Established and successful history in the BPO industry
  • Long-standing history of economic growth and financial stability

Infrastructure

  • Cost-effective and reliable transportation and utility systems
  • Impressive privacy and data security systems to protect companies and their clients
  • Highly reliable local internet and cellular service
  • Several government plans in progress to continue revitalizing local areas and services 

City

  • Capital of the Philippines and a massive cultural, political, and social hub
  • Centuries worth of history and various cultural influences make the city a beautiful place to live, work and play. 
  • Desirable climate and natural protection from most extreme weather allows year-round business operation
  • The neutral time zone allows for around-the-clock coverage

US Companies With a Presence in the Philippines

Google
Facebook
UnitedHealth Group
Wells Fargo
Nike
IBM
Hewlett-Packard (HP)
American Express
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About the Philippine Economy

Population

109 million

Youth Unemployment Rate (ages 15-34)

3.36% general unemployment, 6.67% youth unemployment

GDP

USD 376.8 billion

Working Age Population (15-64)

68.89 million

Business Language(s)

English and Filipino

Call Center Industry Growth Rate

Expected 5.6% through 2022

About the Philippine Economy

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Frequently Asked Questions

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Why are call centers outsourced to the Philippines?

As is the case with most outsourcing decisions, the main factor is cost. With a low cost of living there and low operational costs, outsourcing your call center needs to the Philippines provides a great return on investment. If you need customer support, technical support, or telemarketing, outsourcing to the Philippines can save a lot of money. 

How much do call center agents make in the Philippines?

Based on data from the Philippines, a call center agent’s monthly salary can range from 11,900 PHP (Philippine peso) on the low end of the pay scale to 66,000 thousand PHP on the extreme high end. On average, the monthly salary of a call center agent in the Philippines is roughly 30,600 PHP, or 367,000 PHP annually. 

 

Where are the best call centers located in the Philippines?

The Philippines offers several excellent locations for outsourcing call centers, including Manila, Cebu, Davao, and Iloilo; all top choices. Each of these cities offers a young and educated population, and English is an official language. 

What are the cost savings for US companies outsourcing call centers to the Philippines?

Even though call center agents are among the highest-paid workers in the Philippines, outsourcing your call center needs creates significant savings. While a call center agent in the US can be expected to earn $30,000 per year, the same worker in the Philippines only makes about $7,268 per year. This can cut your call center labor cost by up to 70%.

How much does it cost to outsource a call center to the Philippines?

For call center roles, outsourcing companies typically pay workers between $2.50/hr on the low end and $10/hr on the high end. However, this can vary depending on the skills required. This is significantly cheaper than the wage for an equivalent role in the U.S., which falls between $15/hr and $45/hr.


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