The Philippines' Proven BPO Hub
TDS matches you with English-speaking BPO talent in Manila, the capital of the Philippines' outsourcing industry. Talk to our team to save over 60%.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
Companies Served
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Average CSAT Score
Manila is the hub of almost everything in the Philippines, so it should come as no surprise that it’s an attractive option for outsourcing. The young, educated English-speaking population makes for culturally similar employees with exemplary work ethics. The region also offers sustainable infrastructure and government initiatives to support businesses in the area.
Population
115.84 million (World Bank, 2024)
Youth Unemployment Rate (ages 15-34)
3.36% general unemployment, 6.67% youth unemployment
GDP
$461.67 billion USD (World Bank, 2024)
Working Age Population (15-64)
77.2 million (World Bank, 2024)
Business Language(s)
English and Filipino
Call Center Industry Growth Rate
Expected 5.6% through 2022
Talk to an Outsourcing Expert
Tell us your goals and budget. We'll walk you through provider options and the right next step.
As is the case with most outsourcing decisions, the main factor is cost. With a low cost of living there and low operational costs, outsourcing your call center needs to the Philippines provides a great return on investment. If you need customer support, technical support, or telemarketing, outsourcing to the Philippines can save a lot of money.
The Philippines offers several excellent locations for outsourcing call centers, including Manila, Cebu, Davao, Bacolod, and Iloilo; all top choices. Each of these cities offers a young and educated population, and English is an official language.
It costs between $12 and $14 per hour to outsource call center services to a reputable partner in Manila in the Philippines. These are fully-loaded hourly rates that include all operating costs such as wages, taxes, benefits, facilities, IT infrastructure, management, and other business expenses.
Pricing can vary depending on the type of service and skill level required, but even at this range, outsourcing to Manila is far more affordable than comparable U.S. operations, which typically cost $25 to $35 per hour.
As the country’s capital and a leading BPO hub, Manila offers a large pool of experienced, English-proficient agents known for providing high-quality customer support.
Manila supports a wide range of outsourced services, including customer support, technical support, sales, and back-office processing, with strong representation from telecommunications, retail, financial services, and healthcare companies that rely on its deep, established BPO talent pool.
As the Philippines' largest and most established BPO hub, Manila faces higher competition for talent and higher costs than secondary cities like Cebu, Davao, or Iloilo. Companies focused purely on the lowest possible cost sometimes look to these regional hubs instead, while those prioritizing scale and provider maturity still favor Manila.
Manila is widely recognized for voice-based customer support and English-language service quality, competing closely with India, which offers a larger talent pool and lower costs for technical and IT-focused work. Companies choosing between the two often weigh Manila's stronger cultural and accent alignment with North American customers against India's scale and technical depth.
