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Call Center Outsourcing to Tijuana

Save over 50% on costs by outsourcing your call center services to Tijuana

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About the Call Center Industry in Tijuana

Tijuana has become a top region for economic growth over the years. Located on the Baja California Peninsula of Mexico, it is often recognized as the most visited city in the world.
 
It’s no surprise that Tijuana has a growing number of companies establishing their business from the US and other parts of the world. The call center industry in the region has been growing steadily, thanks to Tijuana’s skilled, bilingual workforce and convenient proximity to the United States.

Why do companies outsource call center operations to Tijuana?

Labor Pool

  • Network of strong universities and vocational schools that produce a highly skilled and specialized workforce
  • Well-educated call center agents with years of experience from different backgrounds and effective communication and customer service skills
  • Work ethic and mindset that go hand-in-hand with US values
  • More than $5.6 billion of foreign direct investment in the region since 2012

Business Climate

  • Tijuana and the US share a time zone, meaning work hours are similar and it is easy to collaborate
  • Tax incentives from the Mexican government for new businesses opening up along the US border
  • No language barrier, English is often the default business language
  • Stringent labor laws to protect worker rights and ensure comfortable working environments

Infrastructure

  • Home to the world’s first cross-border airport terminal, enabling passengers to cross directly from Tijuana to the US
  • Special infrastructure fund may offer tax incentives for strategic companies
  • Well-established BPO infrastructure makes it easy to launch an outsourced call center with little effort
  • Both people and the economy exist across both sides of the Tijuana/San Diego border — 135,000 people cross daily

City

  • Tijuana is the second-largest city in Mexico
  • Close proximity to the US, easy to travel to and from by plane or automobile
  • Historically known around the world for advanced manufacturing, but economic diversification has expanded its great strengths
  • Named one of the best trips to take in 2016 by National Geographic Travel

US Companies With a Presence in Tijuana

Manufacturing Resource Group
Ford
Volkswagen
Icon Aircraft
Sabritas
Nestle
Brentwood Industries
General Motors

Statistics About Tijuana

Population

2.2 million

Youth Unemployment Rate (ages 15-34)

7.15%

GDP

$21 billion USD

Working Age Population (15-64)

85.2 million in Mexico

Business Language(s)

English and Spanish

Call Center Industry Growth Rate

CAGR of 0.7% from 2016-2020 (Mexico)

Frequently Asked Questions

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Why do so many companies in the US outsource their support teams to Mexico?
A great way to save on labor costs while still having access to a high-quality team is to outsource to Mexico. US companies have been taking advantage of outsourcing their call centers to the neighboring country for decades because of its close proximity and affinity for US culture and work ethic.

Time zones align with those in the US, there is no language barrier, and call center agents are often even bilingual. On top of that, no country is perfect, but Mexico is generally politically and geographically stable, so you can count on your business partners being there when you need them.

What is a call center agent’s salary in Mexico?
A call center agent in Mexico makes an average of MX$54 per hour, which amounts to about MX$113,400 per year. In US dollars, this comes out to a salary of about $5,600. The specific amount may vary depending on the level of experience of individual call center agents, but in general, the US dollar will go far in Mexico.
How much does it cost to outsource a call center to Mexico?
With a much lower labor cost involved when outsourcing to Mexico, US companies can expect to pay about 50% less than they would if they were to keep their call centers in-house. Businesses find this to be an especially reasonable price considering they have access to skilled, bilingual agents familiar with the US culture.
Where are most call centers in Mexico located?
Mexico has call centers in several major cities, including Mexico City, Guadalajara, and Tijuana. Other cities with many call centers in Mexico include Puerto Vallarta, Hermosillo, and Ixtapa. These cities have the highest number of outbound and inbound call centers.
What are the advantages of outsourcing call center services to Mexico?
Call centers in Mexico offer excellent results at a reduced rate. The overhead expenses and agents’ rates are up to 50% lower than what you’ll find in the US. Besides that, Mexico's bilingual workforce is the largest in Latin America.

Mexico's market conditions and stable economy continue to improve, and the country has quality infrastructure that works well for US businesses without many challenges between them.