Save over 50% on costs by outsourcing your call center services to Tijuana. Let us connect you with a proven partner that provides bilingual support and scalable solutions.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
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Tijuana leads Mexico’s outsourcing sector, with call centers playing a major role in the city’s growth. Its location on the U.S.–Mexico border keeps operations aligned with U.S. time zones, which makes communication seamless and customer support more efficient. Companies lower costs while maintaining quick response times by choosing nearshore operations in Tijuana.
The city also provides a large pool of bilingual professionals skilled in customer service, sales, and technical support. Fluent in both English and Spanish, these workers allow businesses to serve North American markets with ease. This combination of talent, efficiency, and proximity drives the steady expansion of Tijuana’s call center industry.
Omnichannel customer support for all inbound channels—from fielding phone calls to answering services for chats, emails, and more.
Prospecting, cross-selling, up-selling, and follow-up calling that drives positive revenue results, adheres to all legal requirements, and avoids costly fines.
Ongoing system monitoring and technical issue resolution with the help of automation tools reduces downtime and keeps operations running smoothly.
Flexible support designed to handle everyday customer needs, maintaining quick response times and a consistent service experience.
Support for data entry, billing, and human resources management tasks improves accuracy and frees up internal teams.
Targeted lead qualification that identifies real opportunities, helping you keep the pipeline full without wasting internal resources.
Support for a range of campaigns, including product promotions, customer outreach, surveys, and service reminders.
Sales support that drives revenue growth by improving operations and lowering customer acquisition costs.
Population
2.33 million
Youth Unemployment Rate (ages 15-34)
11%
GDP
$1.85 trillion USD (Mexico)
Working Age Population (15-64)
88.07 million (Mexico)
Business Language(s)
English and Spanish
Call Center Industry Growth Rate
12.2%
With over 30 years of experience, TDS Global Solutions has helped businesses across industries find the ideal outsourcing partners to meet their unique business needs. Whether supplementing an in-house team or fully outsourcing, businesses benefit from expert contact center agents handling a range of outbound tasks.
Here’s an overview of just a few of the industries that can benefit from outsourcing outbound call center services:
Patient outreach and proactive engagement improve care quality and increase customer satisfaction.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Patient outreach and proactive engagement improve care quality and increase customer satisfaction.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Finding the right outsourcing partner can be overwhelming. With our call center consulting services, you get expert guidance in choosing a provider that matches your goals, budget, and operational needs. We handle the vetting process, making sure the partner you work with has a strong track record and experience in your industry. By working with us, you avoid the risks of trial-and-error selection and gain confidence knowing your outsourcing partner is equipped to deliver reliable results and meaningful cost savings.
From planning to execution, our partners help you improve performance, simplify workflows, and manage costs more effectively. Here’s how it works:
A great way to save on labor costs while still having access to a high-quality team is to outsource to Mexico. US companies have been taking advantage of outsourcing their call centers to the neighboring country for decades because of its close proximity and affinity for US culture and work ethic.
Time zones align with those in the US, there is no language barrier, and call center agents are often even bilingual. On top of that, no country is perfect, but Mexico is generally politically and geographically stable, so you can count on your business partners being there when you need them.
A call center agent in Mexico makes an average of MX$54 per hour, which amounts to about MX$113,400 per year. In US dollars, this comes out to a salary of about $5,600. The specific amount may vary depending on the level of experience of individual call center agents, but in general, the US dollar will go far in Mexico.
With a much lower labor cost involved when outsourcing to Mexico, US companies can expect to pay about 50% less than they would if they were to keep their call centers in-house. Businesses find this to be an especially reasonable price considering they have access to skilled, bilingual agents familiar with the US culture.
Mexico has call centers in several major cities, including Mexico City, Guadalajara, and Tijuana. Other cities with many call centers in Mexico include Puerto Vallarta, Hermosillo, and Ixtapa. These cities have the highest number of outbound and inbound call centers.
Call centers in Mexico offer excellent results at a reduced rate. The overhead expenses and agents’ rates are up to 50% lower than what you’ll find in the US. Besides that, Mexico's bilingual workforce is the largest in Latin America.
Mexico's market conditions and stable economy continue to improve, and the country has quality infrastructure that works well for US businesses without many challenges between them.
