Save over 50% on costs by outsourcing your call center services to Tijuana
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Average CSAT Score
Tijuana has become a top region for economic growth over the years. Located on the Baja California Peninsula of Mexico, it is often recognized as the most visited city in the world. It’s no surprise that Tijuana has a growing number of companies establishing their business from the US and other parts of the world. The call center industry in the region has been growing steadily, thanks to Tijuana’s skilled, bilingual workforce and convenient proximity to the United States.
Youth Unemployment Rate (ages 15-34)
$21 billion USD
Working Age Population (15-64)
85.2 million in Mexico
English and Spanish
Call Center Industry Growth Rate
CAGR of 0.7% from 2016-2020 (Mexico)
A great way to save on labor costs while still having access to a high-quality team is to outsource to Mexico. US companies have been taking advantage of outsourcing their call centers to the neighboring country for decades because of its close proximity and affinity for US culture and work ethic.
Time zones align with those in the US, there is no language barrier, and call center agents are often even bilingual. On top of that, no country is perfect, but Mexico is generally politically and geographically stable, so you can count on your business partners being there when you need them.
A call center agent in Mexico makes an average of MX$54 per hour, which amounts to about MX$113,400 per year. In US dollars, this comes out to a salary of about $5,600. The specific amount may vary depending on the level of experience of individual call center agents, but in general, the US dollar will go far in Mexico.
With a much lower labor cost involved when outsourcing to Mexico, US companies can expect to pay about 50% less than they would if they were to keep their call centers in-house. Businesses find this to be an especially reasonable price considering they have access to skilled, bilingual agents familiar with the US culture.
Mexico has call centers in several major cities, including Mexico City, Guadalajara, and Tijuana. Other cities with many call centers in Mexico include Puerto Vallarta, Hermosillo, and Ixtapa. These cities have the highest number of outbound and inbound call centers.
Call centers in Mexico offer excellent results at a reduced rate. The overhead expenses and agents’ rates are up to 50% lower than what you’ll find in the US. Besides that, Mexico's bilingual workforce is the largest in Latin America.
Mexico's market conditions and stable economy continue to improve, and the country has quality infrastructure that works well for US businesses without many challenges between them.