Save up to 20% on costs by outsourcing your call center services to Guyana
With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.
Average CSAT Score
Guyana has experienced a recent boom in foreign investment interests. With recent moves by Exxon Mobil to tap into offshore oil wells, the economy in Guyana steadily grew at a rate of 26% in 2020.
Significant investments have been made in the telecom sector in the last few years, including installing fiber optic cables to support higher internet speeds. Guyana also has one of the most highly-educated populations in South America, with an overall literacy rate of 85.6% and a youth literacy rate of 94.4%.
The official language of Guyana is English, and the culture has significant ties to American values, making it the ideal location to find call center agents equipped to handle all of your inbound, outbound, and customer service needs.
Youth Unemployment Rate (ages 15-34)
$5.174 billion USD
Working Age Population (15-64)
English, Spanish, Guyanese Creole
Call Center Industry Growth Rate
With such a strong labor force and impressive infrastructure gains, Guyana still saves US companies more than 50% compared to maintaining a call center team in-house.
While the amount of cost-savings depends on the services your business is looking for, Guyana offers quality business process outsourcing at highly competitive rates.
Georgetown, the national capital, is the home to most call centers in Guyana. This developed university town lies at the center of the suburbs, where 60% of residents work in the nearby city's service industry.
The average salary of a Guyanese call center agent is $574 USD per month. This comes out to an average yearly salary of less than $7,000, compared to the US average of $45,000.
Guyana offers a nearly endless list of advantages for outsourcing call center services.
First, their proximity to the United States makes Guyana a nearshoring paradise. You can catch a flight and be on the shores of Guyana in just 6 hours! They also align to Eastern Time, which means agents are always available at peak hours to offer friendly, efficient service.
The government of Guyana is committed to continuous improvement and investment in the BPO industry, opening doors for their well-educated, job-seeking youth population. Strong literacy rates mean that call service outsourcing can quickly expand to include chat and email support.
Guyana offers significant cultural, linguistic, and practical advantages that can support your business's lead generation, customer care, and contact center needs at a considerable cost saving.
Starting a call center in Guyana (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to