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Guyana Call Center Outsourcing

Save up to 20% on costs by outsourcing your call center services to Guyana

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About the Call Center Industry in Guyana

Guyana has experienced a recent boom in foreign investment interests. With recent moves by Exxon Mobil to tap into offshore oil wells, the economy in Guyana steadily grew at a rate of 26% in 2020. ‍ Significant investments have been made in the telecom sector in the last few years, including installing fiber optic cables to support higher internet speeds. Guyana also has one of the most highly-educated populations in South America, with an overall literacy rate of 85.6% and a youth literacy rate of 94.4%. ‍ The official language of Guyana is English, and the culture has significant ties to American values, making it the ideal location to find call center agents equipped to handle all of your inbound, outbound, and customer service needs.

Why do companies outsource call center operations to Guyana?

Labor Pool

  • Over 85% literacy rate; one of the most highly educated workforces in South America
  • The labor pool consists of native English speakers, many of whom attended esteemed universities
  • Many agents bilingual in English and Spanish
  • A highly motivated and personable talent pool

Business Climate

  • Included in both the South American and Caribbean free-trade agreements
  • The government encourages foreign investment in BPO and specifically call centers
  • A diverse culture and strong American business influence
  • Recent improvements to Guyana's Ease of Doing Business ranking

Infrastructure

  • Buried fibers ensure stable access to telecommunication resources
  • Invested $50 million in 2019 on additional telecom fibers for corporations
  • Internet speeds exceeding 50 megabytes per second
  • There is a proposed repeal on electricity taxation in the works

Country

  • The only nation in South America where the official language is English
  • Economists predict GDP will triple in the next five years due to increasing oil production
  • Time zone in major outsourcing cities corresponds to United States Eastern Time
  • Ranked as the #4 fastest growing economy in the world by NASDAQ

US Companies With a Presence in Guyana

Wayfair
Best Western
Exxon Mobil
Marriott
Century 21
Hard Rock International
American Airlines
KFC
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Statistics About Guyana

Population

786,559

Youth Unemployment Rate (ages 15-34)

26.2%

GDP

$5.174 billion USD

Working Age Population (15-64)

513,370

Business Language(s)

English, Spanish, Guyanese Creole

Call Center Industry Growth Rate

7.4% (2015-2018)

Frequently Asked Questions

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How much does it cost to outsource a call center to Guyana?

With such a strong labor force and impressive infrastructure gains, Guyana still saves US companies more than 50% compared to maintaining a call center team in-house.

While the amount of cost-savings depends on the services your business is looking for, Guyana offers quality business process outsourcing at highly competitive rates.

Where are most call centers in Guyana located?

Georgetown, the national capital, is the home to most call centers in Guyana. This developed university town lies at the center of the suburbs, where 60% of residents work in the nearby city's service industry.

What is a call center agent’s salary in Guyana?

The average salary of a Guyanese call center agent is $574 USD per month. This comes out to an average yearly salary of less than $7,000, compared to the US average of $45,000.

What are the advantages of outsourcing call center services to Guyana?

Guyana offers a nearly endless list of advantages for outsourcing call center services.

First, their proximity to the United States makes Guyana a nearshoring paradise. You can catch a flight and be on the shores of Guyana in just 6 hours! They also align to Eastern Time, which means agents are always available at peak hours to offer friendly, efficient service.

The government of Guyana is committed to continuous improvement and investment in the BPO industry, opening doors for their well-educated, job-seeking youth population. Strong literacy rates mean that call service outsourcing can quickly expand to include chat and email support.

Guyana offers significant cultural, linguistic, and practical advantages that can support your business's lead generation, customer care, and contact center needs at a considerable cost saving.

How do I start a call center in Guyana?

Starting a call center in Guyana (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.

TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.

Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to