Call Center Outsourcing in Guyana

It costs between $14 and $17 per hour to outsource call center services to reputable partner in Guyana. These are fully-loaded hourly rates that include all operating costs such as wages, taxes, benefits, facilities, IT infrastructure, management, and other business expenses.

With a strong labor force and growing infrastructure, Guyana allows U.S. companies to save more than 50% compared to maintaining in-house operations. The country offers reliable, high-quality business process outsourcing at competitive rates, making it an appealing nearshore option for customer service and support.

Georgetown, the national capital, is the home to most call centers in Guyana. This developed university town lies at the center of the suburbs, where 60% of residents work in the nearby city's service industry.

Guyana offers a nearly endless list of advantages for outsourcing call center services.

First, their proximity to the United States makes Guyana a strong option for nearshoring. You can catch a flight and be on the shores of Guyana in just 6 hours. They also align to Eastern Time, which means agents are always available at peak hours to offer friendly, efficient service.

The government of Guyana is committed to continuous improvement and investment in the BPO industry, opening doors for their well-educated, job-seeking youth population. Strong literacy rates mean that call service outsourcing can quickly expand to include chat and email support.

Guyana offers significant cultural, linguistic, and practical advantages that can support your business's lead generation, customer care, and contact center needs at a considerable cost saving.

Getting started with call center outsourcing in Guyana (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company's outsourced requirements.

TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.

Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own.

Guyana's outsourcing industry is smaller and less established than larger Caribbean or Latin American hubs, meaning companies may find a more limited pool of experienced providers. Its nearshore proximity to the U.S. and growing economy help offset this, but companies should confirm a provider's capacity and track record before committing to larger volumes of work.

Guyana offers nearshore proximity to the U.S. similar to markets like Belize and Jamaica, though its BPO sector is newer and smaller in scale. Companies typically consider Guyana an emerging option alongside these more established Caribbean destinations.