Having a lot of customers is proof of your success, but it can also overwhelm your help desk. Whether you need IT help desk support for your internal teams or technical support outsourcing for your customers, outsourcing is a cost-effective way to provide high-quality IT support without overburdening your in-house team.
Outsourced IT support services provide dedicated teams of skilled professionals to handle a range of technical issues, ensuring fast and efficient resolution for both businesses and end customers.
Businesses outsourcing IT support for their employees would utilize IT help desk support services, which provide assistance with company hardware, software, system-related issues, and disaster recovery from cyber attacks.
When requesting support for end-users, businesses lean in to technical support outsourcing services, which support customers with setup, troubleshooting, connectivity and service restoration, and warranty support.
Support is available for both types of outsourced IT assistance through multiple channels, including inbound calls, email, social media, and live chat.
Reduce response times by quickly addressing day-to-day IT issues and minimizing downtime for business operations—leading to more productive employees and higher customer satisfaction ratings.
Optimize IT operations costs and free up your internal team to focus on core competencies and strategic initiatives.
Access enterprise-grade cybersecurity and IT infrastructure without the cost and complexity of purchasing, managing, and maintaining it yourself.
With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.
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Outsourcing IT help desk support allows businesses to streamline internal IT operations by supplementing their IT support team with skilled professionals. Instead of overwhelming in-house staff with routine IT tasks, companies can leverage external experts with specialized skill sets to handle common technical issues in real-time.
With the right outsourcing partner, businesses can integrate automation into their IT workflows, improving efficiency while reducing operational costs. This approach ensures that basic troubleshooting and system maintenance are resolved quickly,
For companies in SaaS, eCommerce, and other customer-facing industries, outsourced tech support is essential for maintaining high service levels and ensuring customer satisfaction. A well-structured technical support outsourcing solution enhances KPIs like first-call resolution (FCR), reducing repeat interactions and improving user experience.
By leveraging experienced support agents trained to resolve issues efficiently, businesses can minimize downtime for their customers and strengthen brand loyalty. Whether handling software troubleshooting, product setup, or connectivity concerns, outsourcing ensures that tech support remains responsive, scalable, and cost-effective.
Finding the right IT support partner can be challenging. We help businesses identify and evaluate the best-fit outsourced IT service providers with customizable SLAs and proven success in their industries.
Let us help you find the right managed service provider (MSP) at the right price—one that supports both your internal business needs and customer-facing support demands.
High-quality customer care provided around the clock and across a wide range of industries
Omnichannel customer support for all inbound channels—from fielding phone calls to answering services for chats, emails, and more
Prospecting, cross-selling, up-selling, and follow-up calling that drives positive revenue results, adheres to all legal requirements, and avoids costly fines
Structured outbound services to drive incremental revenue and new customer acquisition
Technical support to allow more bandwidth for your internal resources to handle critical and escalated issues
Back-office operations that can be outsourced, enabling you to focus on core business functions
Real-time live chat solutions via a chat interface, SMS/text, direct messaging, and more
Sales support to amplify revenue growth by strengthening sales operations and lowering customer acquisition costs (CAC)
With over 30 years of experience, TDS Global Solutions has helped businesses across industries find the ideal outsourcing partners to meet their unique business needs. Whether supplementing an in-house team or fully outsourcing, businesses benefit from expert call center agents handling a range of outbound tasks.
Here’s a snapshot of just a few of the industries that can benefit from outsourcing outbound call center services:
Patient outreach, appointment setting, follow-ups, and proactive engagement for medical, dental, vision, and related industries to improve care and reduce no-shows
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
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